FedEx® Billing Online

FedEx Billing

FedEx Billing

It’s no secret — your accounts payable process is important. FedEx gives your business an array of billing options, no matter what your account payable process may be.

It’s no secret — your accounts payable process is important. FedEx gives your business an array of billing options, no matter what your account payable process may be.

FedEx® Billing Online. Your electronic business advantage.

Now you can choose to receive your invoices electronically via FedEx Billing Online and never receive a paper version again! These digitally-signed invoices are exactly the same as paper invoices but with added benefits, including :

  • View invoices, credit notes and shipment details online
  • Create dynamic remittances for offline payment
  • Easily dispute shipment charges
  • Download invoices details as PDF, XML, XLS, XLSX, TXT or CSV
  • Flexible account management

Sign up now and experience the easiest way to manage your FedEx invoices.

Existing Users

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New Users

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Electronic Data Interchange

Created for large companies with established accounts payable procedures and/or multiple shipping locations, EDI can help reduce paperwork, data entry work, check-processing costs and keying errors. Download the FedEx EDI Invoicing Overview document to learn more.


FedEx Offline Payment Options

Direct Debit

Check & Fund Transfer

One of the ways to make your payment to FedEx is by Check or Funds Transfer. You may also find the latest payment options at the bottom of your invoice copy.

Bank Transfer

Credit Card & Credit Note

A more convenient way of making payment is through credit card. FedEx® Billing Online is another option for payment by credit card. You may also use a given credit note to offset an invoice.

Cheque

Payment Advice

Complete and submit the payment advice together with your payment to ensure your account is updated in a timely manner.


FedEx Billing Online - Frequently Asked Questions

Managing FedEx accounts, shipments, and invoices has never been easier. You may sort invoices by invoice number, type, activity, age, due date, currency or amount due. If you have multiple billing accounts, you may choose to consolidate accounts under a single user ID, allowing you to view all billing accounts within one login. You may also choose to manage each account separately with its own user ID. You can also invite additional users to view and act on invoices for your billing account.

Benefits

• Easy to use
• Secure connection to FedEx
• Convenient
• Improves efficiency
• Eliminates excess paperwork
• Streamlines account management

Features

• Manage multiple accounts separately or under one user ID
• Review your account activity online
• Download invoices as PDF files
• Download invoice details in a CSV or XML data file
• Request invoice adjustments
• Create a dynamic remittance advice or bank slip for payment
• Email notifications for new invoices, new credits, and past due invoices
• Pay invoices online by using credit cards* or PayPal*

* Selective countries and territories only

You will need internet access and a web browser. FedEx recommends keeping Internet Explorer up to date to ensure that you have the latest security patches. Please note that problems could be experienced when using an older browser.

To register for FedEx Billing Online, go to the login page by selecting Billing options under the Support tab at fedex.com. If you already have a fedex.com username and password (used for FedEx Ship Manager® etc.), follow the below steps,

1. Log in with your fedex.com Login (user ID and password)
2. Click on the Register button under new users
3. Enter your FedEx account number
4. Provide two recent (last 120days) invoice numbers for verification purpose
5. You are all set!

The first user to register an account for FedEx Billing Online is by default the billing online administrator. Please provide all requested company and contact information and, if necessary, two recent FedEx invoice numbers issued within the last 120 days. (If you do not have two recent invoice numbers, you may still register for FedEx Billing Online by contacting FedEx Customer Support to validate your account information over the phone)

If you do not have a fedex.com login, you can simply sign up by selecting Create User ID under the Sign Up/Log in button on the top right of the screen.

With FedEx Billing Online (FBO), you can view bills for all of your accounts, even multiple accounts.

Follow the steps below to add additional accounts under the same login. Log in to FBO.

In the My Options tab, click on Manage Account Settings.

In the Add/Remove Accounts section, click on the Add a Primary Account button and enter the required information.

Once the registration is complete, you will receive email confirmation.

Select the Start Using FedEx Billing Online button and the account numbers will display in the Primary Account drop down list.

Yes. You can assign customer names to each of your accounts that you have registered with FedEx Billing Online by selecting Manage Account Settings from the Options menu. From the Edit Account Information section, select the account you wish to assign a customer name from the drop-down menu of account numbers. Enter the customer name into the New Store ID field that appears and then click the Update Store ID button.

Primary account allows user to manage and differentiate the invoices at account level. Parent-Child account relationship will display all invoices from a child account under the parent account in FBO.  In other words, an invoice to the child account will be billed under parent account.

Please allow up to 24 hours for processed payments and credits to be reflected on your account.

After you login to FedEx Billing Online, you will see an Account Summary which includes a list of your open invoices with corresponding balances, your total balance due, and total past due amount, if applicable.

In the Invoice List section of the Account Summary, click the column header of the information you wish to sort. The first click will sort the list by the values in the column you selected in ascending order. Click the same column header again to sort the list in descending order.

Invoices available on FedEx Billing Online are grouped according to their current Invoice status. You can view invoices of different status by selecting from the grouping tabs displayed above the list of invoices. The following groupings are available:

All-Open: This is the default view and shows all invoices available on FedEx Billing Online that are currently open, including those that are Past Due or In Dispute.

Past Due: This view will only show those invoices that have a Past Due status.

Paid/Closed: This view will show invoices for which there is currently no balance to pay.

In Dispute: This view shows those invoices for which you have raised a dispute of the charges, either for the entire invoice or one or more shipments linked to it.

The following groupings of invoices are available for credit card linked accounts:

Last 30 days
31-60 days
61-90 days
90-180 days
In dispute

To view invoice level detail, click an invoice number on the Account Summary screen. When you reach the Invoice Detail screen, click on the air waybill number to view the shipment details.

If an invoice is past due, it will be noted next to the invoice in the Invoice Activity column. Alternatively, you can view it under the Past Due grouping tab in Account Summary screen.

Invoice information is available for 180 days after the invoice is paid in full. Only invoices that are after the registration will be shown when it is due. Invoices that have been paid will no longer be displayed on the default All-Open grouping tab. To view paid invoices that are still available on FedEx Billing Online, click on the Paid/Closed grouping tab displayed above the list of invoices.

You can retrieve a PDF version of your invoice to be saved or printed by clicking the PDF icon from the account summary. Check the invoice(s) under All-Open tab from Account Summary screen, and click the Print/Save invoices button. Then you are able to select either print as one file or save as zipped file to be downloaded in Download Centre. When you click the file link in the Download Centre, you will be able to retrieve the invoice(s).

NOTE: To view the invoice in PDF format, you need to install the free Adobe Acrobat Reader on your computer.

A digitally signed PDF invoice refers to an invoice with a digital signature which serves the purpose of ensuring data authenticity and integrity. The digital signature creates a unique electronic record in the document, which can be later re-verified to ensure no changes was made to the document over time.

FedEx Billing Online currently offers the ability to choose one or more invoices and/or shipments for full payment either online or by creating a payment instruction for offline payment. Online payments can be made by using a credit card* or PayPal*.

* Selective countries and territories only.

You can make payment online to FedEx using any of the following payment methods:

A. Credit Card
     American Express*
     JCB*
     MasterCard
     Visa

B. PayPal*

* Selected countries and territories only

You can either create a onetime payment or pay with your Payment Profile. You can setup multiple Payment Profiles under Manage Payment Preferences to enable you to quickly choose different payment methods with which to pay your invoices.

Yes. You can enroll your account in FedEx AutoPay so that new invoices issued to your account will automatically be charged to your chosen payment method and notifications of new charges are sent to you via email. To setup FedEx AutoPay, ensure that you have created a Payment Profile with the payment details you wish to use and then click the Enrol in AutoPay button from the Manage Payment Preferences screen.

After your payment is applied, FedEx Billing Online will automatically update your invoice(s). If you paid your invoice balance in full, FedEx Billing Online will change the status of the invoice to Closed. You may view the history of any payments applied to a particular invoice by clicking the status indicator in the Invoice Activity column of the Account Summary invoice list.

If you have concerns about an invoice or specific shipment and need to dispute it prior to payment, you can submit a dispute online.

To dispute an entire invoice, click on the Invoice Number from the Account Summary screen. On the Invoice Detail screen that follows, click the Dispute Invoice button.

Individual shipments can be disputed by clicking the appropriate air waybill number and the Dispute Shipment Charges button.

You will be asked to select a reason for the dispute and to provide the additional details describing the nature of your dispute.

Once you submit a dispute request, a FedEx representative will contact you to request additional information or to inform you of the dispute resolution. You may view the details of any disputes for a particular invoice by clicking the status indicator in the Invoice Activity column of the Account Summary invoice list or go to the In Dispute grouping tab.

For some of the countries or territories, customers are able to download the PDF Credit Notes by following the below steps:  

 1. Login to FBO 
 2. Click on the invoice that has the adjustment on the summary page
 3. Click on View Invoice History
 4. Scroll down to the section Invoice Adjustment and Payments Applied
 5. Click on the PDF icon for the credit note 
 6. The PDF Credit Note will be opened via their Adobe Reader software in another window.

Go to New Search or Download under Search/Download tab by using the search function on the left to download the invoices data. You just need to provide the date range that you like to download with selected format for the accounts and the type of information that you have chosen from the drop down-boxes. Your results will be stored for 14 days in the Download Centre for you to download.

To ensure download results are shown quickly, FedEx Billing Online prevents the download of very large amounts of detail. In the event that your download request exceeds the maximum file size, use the drop-down boxes and/or the date range options to reduce the amount of records returned.

Go to New Search or Download under Search/Download tab by using the quick search function on the right to search for the specific invoice number or air waybill number. Enter the information and click the Search button. If a particular invoice or air waybill is found, you will be directed to the corresponding page. If one or more air waybills are found, you will see a brief summary and the air waybill number(s) will be linked to the full details. At this point, you can also request a PDF file for the invoice.

Select Preferences at the top of the page and choose Manage Users, Manage Accounts, or FedEx.com Profile. Here you can invite new users, manage account settings, change the administrator, and update your FedEx Billing Online profile.

Select Preferences at the top of the page and choose FedEx.com Profile. On the following page you can edit your username and password.

If you forgot your password for FedEx Billing Online, click on the Forgot Your Password link on the main FedEx Billing Online login screen. You will be prompted to provide information verifying your identity and you will then receive a password reminder via email.

For FedEx Billing Online (FBO), new users must be invited by the FBO Administrator. Only the FBO Administrator can add new users to an account.

Steps to add new users on FBO:

1. Log in to FBO.
2. Select Preferences at the top of the page and choose Manage Users.
3. You can invite new users by entering the first name, last name, and email address of the user you wish to invite.
4. Once you have entered the required information, FedEx Billing Online will email an invitation to the new user.
5. The invitation is good for 30 days.

Select Preferences at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite a new user or remove current users. Only the FedEx Billing Online Administrator can view the list of users for an account.

Select Preferences at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite a new user or remove current users. Only the FedEx Billing Online Administrator can view the list of users for an account.

Select Preferences at the top of the page and choose Manage Users. In the Change Administrator section, choose the name of an existing user from the drop-down menu and click the Change Administrator button. Only the current FedEx Billing Online Administrator can assign a new administrator and only one administrator is allowed.

Select Preferences at the top of the page and choose Manage Users. Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite a new user or remove current users. Only the FedEx Billing Online Administrator can view the list of users for an account.

Select Preferences at the top of the page and choose Manage Accounts. In the Manage Account Settings section, choose Cancel FBO and switch back to paper from the drop-down menu and click the Submit Changes button. Only the FedEx Billing Online Administrator can assign cancel the FedEx Billing Online service.

For additional support, please select the Contact Billing Online Support under the drop down list of Help button from the Account Summary screen. You will be directed to an online form where you can provide details regarding the nature of your support question.