What’s new in Slovakia

Please share the information with your management – including the management of your headquarters, if applicable – as well as with your finance, shipping and purchasing departments. We appreciate your cooperation during this update.

For FedEx Express shipments there will be changes in the invoicing, and pricing. For TNT shipments there will be no changes. We kindly ask you to update your systems accordingly.

It is important that you update the bank details in your payment systems as of July 1, 2025 for invoices related to FedEx shipments sent on or after this date.

For FedEx Shipments` Invoices ONLY

Account holder: FedEx Express Slovakia s.r.o.
Bank: ING Bank N.V., pobočka zahraničnej banky
Account Number: 90 0004 7889
IBAN: SK24 7300 0000 0090 0004 7889
BIC: INGBSKBX 

Please remember to send a remittance advice to remit@fedex.com with any EFT (Electronic Funds Transfer) payment made in regard to your FedEx shipments.

For TNT Shipments` Invoices ONLY – no changes

If you are also shipping with TNT services, we would like to remind you to keep the bank details in your payment systems as below: 

Account holder: FedEx Express Slovakia s.r.o.
Bank: ING Bank N.V., pobočka zahraničnej banky
Account Number: 90 0000 6139
IBAN: SK37 7300 0000 0090 0000 6139
BIC: INGBSKBX

Important note: You may still receive the old version of the invoice for FedEx services after July 1, 2025, if it relates to FedEx shipments sent on or before June 30, 2025. In such cases, please ensure that payment is made to the bank details specified on that invoice.

July 1, 2025.

Your contacts remain unchanged for Sales, Customer Care and TNT services` Finance.

For FedEx services` Finance please forward invoice queries as of July 1, 2025 to SKinvoicequery@fedex.com and remittance advices to remit@fedex.com

Shipping and tracking tools remain unchanged for the time being. Please visit fedex.com for your FedEx shipments and tnt.com for your TNT shipments.

For FedEx services used on or after July 1, 2025, customers will receive a new invoice in terms of layout and format.

Changes need to be made at your end in terms of our new bank details for FedEx Express shipments.

As approach completion of our transformation, the end state will be to have one common invoice for all our services. We will inform and update you about future steps as soon as they occur.

Please check that the payment was made to the correct bank account and that a remittance advice was sent.

If the payment was made to the wrong FedEx bank account, please email SKinvoicequery@fedex.com with payment information and the remittance advice. If the payment was made to the correct FedEx bank account, please forward the remittance advise to remit@fedex.com.

If the payment was made to the wrong TNT bank account, please email SK.allocationquery@tnt.com with payment information and the remittance advice. If the payment was made to the correct TNT bank account, please forward the remittance advice to ca.SK@tnt.com.

We are continuously working on combining the strengths and scale of FedEx Express and TNT. Today, we are already delivering a stronger service than ever before with multiple benefits for your business and for your customers. We will inform and update you about future improvements as soon as they occur.

You can use the below email addresses for your dispute requests SKinvoicequery@fedex.com; or visit our Support section on fedex.com.

You can use the email addresses for any questions related to invoicing SKinvoicequery@fedex.com; or visit our Support section on fedex.com.

After receiving two printed invoices by mail you can register for our FedEx Billing Online service, which will be our online tool that offers access to copies of invoices.

Nothing will change about this process.

If the payment was made to the wrong FedEx bank account, please email SKinvoicequery@fedex.com with payment information and the remittance advice. If the payment was made to the correct FedEx bank account, please forward the remittance advise to remit@fedex.com.

You can use this email address for any questions related to invoicing: SKinvoicequery@fedex.com

This is a step as we move forward in our transformation journey. We are harmonizing our systems and processes with FedEx and this has an impact on the rates and surcharges (please see our updated 2025 Value Added Services and surcharges here). The re-rating has been done based on your shipping profile of your current business and you can always contact your sales representative to guide you through your new FedEx tariffs.

Additionally, we have included our annual adjustments, driven by the continuous rise in the cost of doing business in both local and global markets, including regulatory compliance, security measures, and technology maintenance. While the standard general rate increase typically takes place in January, we have postponed the adjustment for FedEx rates to July due to ongoing integration activities

You should have received your new FedEx rates by email, or you can contact your sales representative.

There is no change in your TNT tariffs. There will be changes in your FedEx pricelists, as we have changed the template format, and we have proceeded with a re-rating based on your shipping profile of your current business.

Additionally, we have included our annual adjustments, driven by the continuous rise in the cost of doing business in both local and global markets, including regulatory compliance, security measures, and technology maintenance. While the standard general rate increase typically takes place in January, we have postponed the adjustment for FedEx rates to July due to ongoing integration activities.

As part of our harmonization with FedEx systems and processes we are also introducing some new FedEx surcharges including Additional Handling Surcharges (AHS), Oversize Shipments, Extended Area Service and others. Our 2025 Value-added services and surcharges document provides you with details of our revised FedEx surcharges applicable as of July 1, 2025.

You can contact your sales representative or customer service for more information.

Through fedex.com and FedEx Ship Manager using your account credentials (after July 1st).

Please contact your sales representative.

No, transit times are not changing. In case of any changes or improvements, we will inform you accordingly.

Pick-up and delivery times will not change for either FedEx or TNT shipments.

No, nothing is changing at this point. In case of any changes or improvements, we will inform you accordingly.

Yes.

We will continue to offer the same automated shipping tools that you already know FedEx Shipping Manager and MyTNT.

Yes.

Not possible for TNT shipments as no change will occur in the TNT shipments' current payment methods.

Credit/cash card payment methods are planned to be available for your FedEx shipments shortly after July 1 via FedEx Billing Online and fedex.com/payment page.

Please contact Fedex Customer Support here:  https://www.fedex.com/en-sk/customer-support/contact.html

No. You will continue to have access to the same TNT services and support teams you trust.

Each company's packaging is customised and optimised for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

No. You can use your FedEx account for your FedEx shipments, and your TNT account for your TNT shipments. Please contact customer service to learn how to open an account.

No. For now, there are no changes to the use of the air waybill – consignment number. For FedEx Express shipments please continue to use the FedEx Express air waybill – consignment number, and for TNT shipments, please continue to use the TNT air waybill - consignment number.

No.

No, you will still have your TNT account for your TNT shipments and your FedEx account for your FedEx shipments.

As of July 1.

Yes. Please visit our Conditions of Carriage section for more details: https://www.fedex.com/en-sk/conditions-of-carriage.html#moneybackguarantee