Recognize and report fraud

1. How to recognize fraud

Fraud can reach you by email, phone, text message, social media or a fake website. Here are the most common situations to watch for.

Invoice and payment fraud

You receive an unexpected invoice, overdue-payment notice or request to pay a delivery, redelivery, duty or customs fee. The message may pressure you to act immediately, use an unfamiliar payment link or send money to a personal account.

Fake email or text message

A message looks like a FedEx delivery or billing notice. It asks you to open an attachment, click a link, scan a QR code, sign in or share personal or payment information.

Fake phone call

A caller claims there is a problem with your delivery, account or invoice. They may ask for account details, a one-time passcode or payment, or claim that a parcel in your name contains illegal items.

Fake website

A website copies FedEx colors, logos, tracking or billing pages. Its address may contain extra words, misspellings or a slightly altered version of fedex.com.

Unverified low-price shipping offer

A seller on social media or a messaging app offers “employee rates”, “corporate rates” or deeply discounted FedEx services. Be cautious of unverified offers and unusual payment routes.

Common signs of fraud

• An unexpected request for money, account credentials or personal information
• Pressure to act immediately, pay now or keep the matter secret
• Threats of arrest, legal action, account suspension or parcel seizure
• A request to pay by wire transfer, gift card, cryptocurrency or a personal account
• A sender, caller or website that does not match an official FedEx channel
• An unexpected link, attachment or QR code
• A request for your password, account number, card PIN, bank login or one-time passcode
• Shipment, invoice or account details that do not match what you see after signing in through an official FedEx channel

Slow down and check

A message can look professional and still be fraudulent. Do not rely only on a FedEx logo, sender name, caller ID or tracking number. Verify through fedex.com or another official FedEx channel.

2. How to protect yourself

Stop

Do not reply, click, download, scan or pay.

Verify

Go directly to fedex.com. You can track shipments, check invoices and review account details there. For additional help, contact Customer Support.

Protect your information

Treat your FedEx account number like a credit card number. Do not share it publicly or with an unverified person. Never share your password, card PIN, bank login details or one-time passcode.

Confirm payment requests

Some shipments may require legitimate duties, taxes or other charges. Check the shipment, invoice and amount through fedex.com or another official FedEx channel before paying.

Protect your account

Use a strong, unique password and enable two-step verification where available. Review shipments, invoices, account details, user access and billing activity for anything you do not recognize.

Use authorized providers

Do not buy FedEx services from an unverified seller. Treat unusually low rates and unofficial “employee” or “corporate” discounts as warning signs.

3. Official FedEx channels

Use official FedEx channels to track a shipment, check an invoice or account details, confirm a payment request and contact Customer Service. Do not use contact details supplied in a suspicious communication.

fedex.com

Go to fedex.com and select your market. You can track shipments, check invoices, review account details and access Customer Support through the official site.

Customer Service

Click here to contact us.

Official social and messaging channels

Use only social or messaging channels listed on fedex.com or confirmed by Customer Service. A profile name, logo or verification mark alone does not prove an account is genuine.

“@fedexthailand” is the only FedEx Thailand official LINE ID. The FedEx Thailand official LINE ID has a shield symbol in front of the account name, and this shows that the account has been verified and approved by LINE Thailand and can be trusted.

4. How to report suspected fraud

Suspicious email or text message

Forward suspicious emails to abuse@fedex.com. For suspicious text messages, send the sender phone number, screenshots and any visible link to abuse@fedex.com. Where possible, attach the original email so its header information is preserved. Do not click links or open attachments.

What to expect

abuse@fedex.com is used to collect information about suspected fraud and phishing. It does not provide individual customer support or open a Customer Service case. You may receive only an automated acknowledgement. For help with a shipment, invoice or account, visit fedex.com or contact your local Customer Service support.

Support for any suspected case

For case-specific help, use the official fedex.com or contact the Customer Service hotline for your market. Keep relevant details, such as screenshots, phone numbers, website addresses, profile links, tracking numbers, invoices and payment instructions.

If you shared information or made a payment

• Change affected passwords and enable two-step verification where available.
• Review your FedEx account for unfamiliar shipments, invoices, users or charges.
• Contact your bank, card issuer or payment provider immediately if you shared payment information or sent money.
• Report the incident to the appropriate authority in your market.

Disclaimer: Please note that FedEx is not responsible for any damages, charges or costs incurred by you as a result of fraudulent activity under the pretext of the FedEx name, service marks or logos. Final wording is subject to Legal approval.