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General Question

General Question

Frequently asked questions

Visit our pages to read more about the international fuel surcharge and our other surcharges.

Visit our location page to find a FedEx pickup point near you.

Except for select FedEx Express services for U.S. payers only, MBG remains suspended for all other FedEx services worldwide.

Our FedEx Global Trade Manager and the Document Preparation Center provide you with a one-stop resource for international shipping information, including how to calculate estimated Duties and Taxes. 

After you log in to FedEx Billing Online using your User ID, you will see an Account Summary, which shows a list of your open invoices with corresponding balances, your total balance due and total past due amount, if applicable.

Contact us

Chat to us

Chat to Us

Our team is online from Monday to Friday from 8.00 to 17.00.

Agents are not currently available

Write to us

Write to Us

Reach the right person the first time, our contact forms will help you.

Call us

Call Us

Get in touch with our Customer Service for further enquiries about our services.