Write to FedEx Japan

Please take a few moments to send us your questions, comments or suggestions, and we will respond as quickly as possible.

We will check your inquiries on the next business day.
Inquiries received on Saturday, Sunday, Holiday, or New Year’s Holiday will be checked on the next business day or later.
We will reply to you after we check your inquiries.
If your inquiries are urgent, please call our Customer Service.

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For shipment inquiries, please indicate the air waybill number.

For rate inquiries, you can check by clicking here and please let us know necessary information listed below. If you ship with FedEx account number, please let us know your account number as well.

  • Shipping date and Service type

  • Address and Postal code for Pick up and Delivery

  • Package type, Weight and Quantity

  • Package contents, Total customs value and Carriage value (Option)


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