Write to FedEx Japan

Please take a few moments to send us your questions, comments or suggestions, and we will respond as quickly as possible.

We will reply to you between 9:00 and 18:00 on the next business day.
If your inquiry is urgent, please contact our Customer Service.

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For shipment inquiries, please indicate the air waybill number.

For rate inquiries, you can check by clicking here and please let us know necessary information listed below. If you ship with FedEx account number, please let us know your account number as well.

  • Shipping date and Service type

  • Address and Postal code for Pick up and Delivery

  • Package type, Weight and Quantity

  • Package contents, Total customs value and Carriage value (Option)


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