Customer Service
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On this page:
Customer Service | Customer Service Hotline | Customer Service Hours | Technical Support
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Customer Service Hotline
13 26 10
Calling from outside Australia, please dial + 61132610
Customer Service Hours
Monday through Friday from 0800 to midnight
Saturday from 0800 to 1700
Sunday: No Service
Public Holidays other than Saturday and Sunday from 08:00 to 14:00
(only enquiries, no pick-ups or deliveries)
File a Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at 1300 138 759.
*Technical Support Hotline Service Hours:
24 hours, 7 days a week