Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Contact Customer Service by E-mail or Phone

Email FedEx Customer Service
13-26-10
61-13-26-10 (Overseas)

Contact Technical Support Helpdesk by E-mail or Phone

Email FedEx Technical Support Helpdesk
1300 138 759

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.

Customer Service Hotline

  • 13 26 10
  • Calling from outside Australia, please dial 61-13-26-10

Customer Service Hours

Monday through Friday from 08:00 hrs to 22:00 hrs
Saturday from 08:00 hrs to 16:00 hrs
Sunday: No Service

Public Holidays other than Saturday and Sunday from 08:00 hrs to 14:00 hrs
(only enquiries, no pick-ups or deliveries)

For enquires on the Reimbursement of Duty and Customs Delays, please call 1800-111-112

  • Option 1 - For enquiries relating to the payment of Australian Customs duties and taxes for shipments imported to Australia.
  • Option 2 - For enquiries relating to Customs Clearance delays for shipments imported to Australia.

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at 1300 138 759.

*Technical Support Hotline Service Hours: 24 hours, 7 days a week

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form