Printable Version Billing / Invoice FAQ's

 

 

Top Three Questions

How can I request a copy of my invoice / awb / credit note?
  • Please contact our Customer Financial Service department at 0032 2 752 7366
  • Or send an email to iabel@fedex.com and mention invoice and/or awb number.
I would like to send a package, can you arrange to have it picked-up?
  • Please contact our Customer Service department at our free toll number 0800 135 55
I received an invoice, but it does not show my discount?
  • Please check if weight and service correspond with the information on your awb
  • Contact our Customer Financial Service department at 0032 2 752 7366
  • Or send an email to iabel@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.

General Questions

The package arrived damaged / late and I wish to file a claim. How/what should I do?
  • You need to send a written document ( fax / email / letter) and send it to the FedEx Claims department
  • Attention: A claim must be submitted within 21 days after delivery of the shipment if your shipment is damaged or within 9 months after the package was tendered to FedEx when your shipment is lost.

    Fax: 0032 2 752 7280

    Email information:
    BEMASTER@fedex.com for Belgium customers
    LUMASTER@fedex.com for Luxembourg customers

    Address information: (Belgium - Luxembourg)
    FedEx - Customer Services
    Claims Department
    National Airport, Building 119
    1820 Melsbroek
How do I receive a refund or adjustment to my invoice?
  • Refund: Please contact our Collection department at 0032 2 752 7332 or 0032 2 752 7477
  • Adjustment: Please contact our Customer Financial Service Department at 0032 2 752 7366 or email to iabel@fedex.com 
  • You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email.
How can I open an account with FedEx?
  • At time of pick-up, you can contact our Customer Service department at our toll free number 0800 13555 and an account will be created for you immediately.
  • An email/ fax/ letter can be send to our Customer Financial Services at the following
  • email address: iabel@fedex.com,
  • Fax: 0032 2 752 7512
  • Address information:
    FedEx - Customer Financial Services
    National airport, building 119
    1820 Melsbroek
How do I fill in my awb?
  • You can find all details on the html: www.fedex.com/be
    *FedEx service guide
  • You can always contact our customer services at our toll free number 00800 135 55
Why do I receive 2 invoices for the same shipment?
  • On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
    These charges are always billed on a separate invoice.
    So you can check if it concerns a Freight invoice or a Duty and Tax invoice.

    Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment. Duty and tax invoice: This invoice is the charge FedEx has to pay to Belgian customs to have your shipment declared.
  • If this is not the case you can contact our Customer Financial Services at 0032 2 752 7366 to get more info and to request eventually a credit.
    You can also Fax, email or send a letter.
    Fax: 0032 2 752 7515
    Email: iabel@fedex.com

    Address information :
    FedEx Customer Financial Services
    National Airport, Building 119
    1820 Melsbroek
Can I get the price / rate for a shipment I would like to send?
  • You can contact our Customer Service department if you already have your shipping details at our toll free number 0800 135 55
  • You can contact our Telesales Department at 0032 2 752 7506. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.
Can I get the price / rate for a shipment I would like to send?
  • You can contact the Customer Financial Services at 0032 2 752 7366
Can my invoice be sent to an additional address?
  • Yes, this is possible, you should contact our Customer Financial Services to communicate the needed details.
    You can call the general number 0032 2 7527366 or send an email to iabel@fedex.com 
What is a dimensional weight and how do you calculate this?
  • The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
    The charges only apply on your own packaging, not the FedEx packaging.
  • How is this calculated:
    Calculation is based on the length , height and width of your package.

Dim weight in Kilos     = Length X width X height ( in CM )
                       5000
Dim weight in Pounds = Length X width X height ( in inches )
                        139

 

 

How is the fuel surcharge calculated?
How are the duty / tax calculated?
  • To get the exact calculation or information on duty and tax charges you should contact our Customs services at 0032 2 752 7397 or 0032 2 752 7407
  • An email can be send to GTSBAS@emc.fedex.com 
  • Or fax: 0032 2 752 7970
The duty /tax charge is incorrect. How do I dispute these charges?
  • If your IM4 document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Belgian customs.
  • Address information: (Belgium and Luxembourg)

    FedEx - Customer Financial Services
    National Airport - Building 119
    1820 Melsbroek
How can I register for an invoicing on line access?
  • You can find the register form on the FedEx home page.
    www.fedex.com/ 
Can I have a statement of my account?
  • This is handled by the credit and collection department.
  • You can send an email / call / fax the Collection services at 0032 2 752 7488
    Fax: 0032 2 752 7920
    Email: iabel@fedex.com

    Address information :

    FedEx - Customer Financial Services
    National Airport - Building 119
    1820 Melsbroek
What methods of payments may I use for my FedEx shipment?
  • You can pay your FedEx invoice with the giroslip attached to your invoice.
  • You can pay by credit card at time of pick-up. Please check your "expire date", as this needs to be valid.
  • You can pay by credit card, linked to your FedEx account number.
  • You can call our Collection services at 0032 2 752 7332 or 0032 2 752 7477.
  • You can also fax your request at 0032 2 752 7920 or send an email to iabel@fedex.com 
  • You can pay by domiciliation.

    The needed documents can be obtained by our collection department at 0032 2 752 7332 or 0032 2 752 7477.
    You can also fax your request at 0032 2 752 7920 or send an email to iabel@fedex.com 
What is the mailing/email address to reach the invoicing department?
  • iabel@fedex.com 
  • FedEx
    Customer Financial Services
    National Airport - Building 119
    1820 Melsbroek