Please check if weight and service correspond with the information on your awb
Contact our Customer Financial Service department at 0032 2 752 7366
Or send an email to firstname.lastname@example.org and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment. Duty and tax invoice: This invoice is the charge FedEx has to pay to Belgian customs to have your shipment declared.
If this is not the case you can contact our Customer Financial Services at 0032 2 752 7366 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 0032 2 752 7515
Address information :
FedEx Customer Financial Services
National Airport, Building 119
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.
If your IM4 document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Belgian customs.
Address information: (Belgium and Luxembourg)
FedEx - Customer Financial Services
National Airport - Building 119