Please check if weight and service correspond with the information on your awb
Contact our Customer Financial Service department at 0032 2 752 7366
Or send an email to iabel@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
At time of pick-up, you can contact our Customer Service department at our toll free number 0800 13555 and an account will be created for you immediately.
An email/ fax/ letter can be send to our Customer Financial Services at the following
On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to Belgian customs to have your shipment declared.
If this is not the case you can contact our Customer Financial Services at 0032 2 752 7366 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 0032 2 752 7515
Email: iabel@fedex.com
Address information :
FedEx Customer Financial Services
National Airport, Building 119
1820 Melsbroek
You can contact our Customer Service department if you already have your shipping details at our toll free number 0800 135 55
You can contact our Telesales Department at 0032 2 752 7506. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.
Yes, this is possible, you should contact our Customer Financial Services to communicate the needed details.
You can call the general number 0032 2 7527366 or send an email to iabel@fedex.com
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.
Dim weight in Kilos = Length X width X height ( in CM )
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6000
Dim weight in Pounds = Length X width X height ( in inches )
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166
If your IM4 document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Belgian customs.
Address information: (Belgium and Luxembourg)
FedEx - Customer Financial Services
National Airport - Building 119
1820 Melsbroek
You can pay your FedEx invoice with the giroslip attached to your invoice.
You can pay by credit card at time of pick-up. Please check your "expire date", as this needs to be valid.
You can pay by credit card, linked to your FedEx account number.
You can call our Collection services at 0032 2 752 7332 or 0032 2 752 7477.
You can also fax your request at 0032 2 752 7920 or send an email to iabel@fedex.com
You can pay by domiciliation.
The needed documents can be obtained by our collection department
at 0032 2 752 7332 or 0032 2 752 7477.
You can also fax your request at 0032 2 752 7920 or send an email to iabel@fedex.com
