Recognition Programs & Awards
At FedEx, we believe our success depends upon the dedication of our people. We have developed recognition programs that celebrate the achievements of our people and their commitment to delivering on the values of the company.
From the very beginning, FedEx has operated on the philosophy of putting people first. We've grown to become an industry-leading company with a truly global presence by understanding the unique needs of those we serve, and by meeting those needs while exceeding expectations. We provide tuition reimbursement for FedEx Express employees and offer benefits to part-time employees. More than half of our management team has risen through the ranks of the company.
We firmly believe in recognising our team members who consistently go above and beyond. To recognise the outstanding achievements of our team members, we have implemented a number of recognition programs:
The Five Star
The Five Star award recognises team members who have enhanced service and profitability and exemplified the spirit of teamwork. Managers nominate their team members for this annual award, the highest honour at FedEx.
The Bravo Zulu award, derived from the U.S. Navy signal meaning “well done,” is distributed to individuals within FedEx for outstanding performance beyond normal job expectations. Managers reward employees for outstanding efforts and achievement on the spot. Rewards may include "quick cash" bonuses, theatre tickets, dinner gift certificates, and other gifts of similar value.
Couriers, pilots, meteorologists, customer service agents and package handlers are just of few of the team members who must execute flawlessly to deliver the award-winning service our customers expect. Team members who consistently deliver superior customer service and make each and every FedEx experience outstanding are eligible for the annual Purple Promise awards.
The Humanitarian Award
Whether stopping to help those injured in a car accident or spending a lunch hour fighting wildfires, our team members are annually recognised for going above and beyond through the FedEx Humanitarian Award. The award recognises employees who reach out to others in times of need, exhibiting behaviour that goes above and beyond basic community responsibility.
The FedEx Humanitarian Award originated at FedEx Express where through the years, numerous employees have been cited for rushing to the aid of people facing life-threatening situations, personal tragedies and misfortune. These employees, responding with genuine concern for people and communities, reflect the value FedEx places on taking care of others, whether it's a customer or our fellow man.
We work hard to ensure that FedEx is a Great Place to Work. In fact, here are some accolades and awards FedEx has received in recent years:
- FedEx Express named as top Britain’s employer 2014
The award is testament to the ingrained FedEx philosophy of People-Service-Profit. This principle recognises that taking care of its employees ensures they will deliver the excellent service customers demand, which in turn allows the company to continue grow.
This is the fourth year FedEx Express has earned this prestigious title from the CRF Institute, which clearly demonstrates our commitment to our People – Service – Profit philosophy.
Top Employers is an annual project which certifies companies based on their HR practices and employee offerings. It has been run by the CRF Institute since 1991 and currently has Top Employers projects in 45 countries on five continents and its head offices are in The Netherlands.
- FedEx recognised as one of the UK’s top Business Superbrands
FedEx has again been recognised, in the Business Superbrands 2014 list, as one of the strongest business-to-business brands in the UK. An overall position of 14 ranks FedEx as one of the UK Top Business Superbrands.
This is the fourteenth consecutive year FedEx has received this prestigious accolade; an outstanding reflection of the strength of our brand and our brand values.
The annual Business Superbrands survey consider thousands of brands that are judged by both an Expert Council and by over 1,900 individual business professionals from across the UK. Superbrands are recognised for being the most respected in their industry, brands that offer customers advantages over its competitors and which customers trust and recognise. The brands are assessed on three key criteria – quality, reliability and distinction.
- FedEx has consistently ranked in Fortune's list of "World's Most Admired Companies" and Fortune's list of "America's Most Admired Companies" since 2002 and 2001, respectively. In 2014, FedEx ranked 8th overall and 1st in the Delivery category.
- FedEx Express was ranked the 24th Best Multinational Workplace in Europe 2012.
- FedEx Express was recognised for Excellence in Customer Service in 2013.
- FedEx Express was named among Top Five of the “World’s Best Multinational Workplaces” by the Great Places to Work Institute.
- FedEx Express was named Super Eco-Airline of the Year 2012 by Air Transport World.
- FedEx UK and FedEx Express won the Customer Care Award 2012 at the Global Freight Awards.