Data Protection and Privacy Policy

This privacy statement describes the type of information, including Personal Data (hereinafter “Personal Data”) under the meaning of the Data Protection Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the “Data Protection Directive”) that FedEx, as data controller, collects via customers’ feedback.

It will also describe how FedEx processes and uses this Personal Data, with whom the Personal Data is shared, how FedEx protects the Personal Data and how you can contact FedEx for any queries regarding your privacy.

For the purpose of this Data Protection and Privacy Policy, the data controller under the meaning of the Data Protection Directive is FedEx.

FedEx means any European affiliates of Federal Express Corporation (a Delaware corporation, having its principal place of business at 3610 Hacks Cross Road, Memphis TN 38125, United States of America) you have been in contact with regarding the shipment delivery.

The data controller is:

Name and Address of FedEx Entity

Federal Express GmbH Austria

Cargo Nord, Gebäude 7

1300 Flughafen, Wien-Schwechat

VAT number : AT U479.28603

Austria

Federal Express Europe, Inc. & Co., V.O.F./S.N.C.

Cantersteen 47, B-1000 Bruxelles

VAT number : BE 0418.467.896

Belgium

Federal Express European Services, Inc. Belgian Branch

Cantersteen 47, B-1000 Bruxelles

VAT number : BE 0451.589.141

Belgium

Federal Express Corporation, Belgium Branch

Vliegveld 117B 1820 Steenokkerzeel

VAT number : BE 0438.663.989

Belgium

Federal Express Czech s.r.o.

Praha 6 - Ruzyne, K Letišti 57/1049, PSÈ 161 00

VAT number : CZ 271 39 981

Czech Republic

Federal Express Corporation, Danish Branch

Kystvejen 34-36 DK-2770 Kastrup, Denmark

VAT number : DK 27043100

Denmark

Federal Express Corporation, suomen sivuliike

Juurakkotie 6, 01510 Vantaa

VAT number: FI 1717964

Finland

Federal Express Corporation, French Branch

CDG2000, Zone d'Entretien, Route de l'Arpenteur, 95000 Roissy CDG

VAT number : FR 23351630371

France

FedEx Express France

22 Allee Ferdinand De Lesseps, 37200 Tours

VAT number : FR 18305376857

France

Federal Express International (France) SNC

125 Avenue Louis Roche, 92230 Gennevilliers Cedex

VAT Number : FR 37384956892

France

Federal Express Köln GmbH

Heinrich-Steinmann-Straße 9, 51147 Köln

VAT number : DE 815.056.739

Germany

Federal Express Deutschland GmbH

Heinrich-Steinmann-Straße 9, 51147 Köln

VAT number : DE 815.056.747

Germany

Federal Express Europe, Inc., German Branch

Langer Kornweg 34K, D-65451

Kelsterbach

VAT number : DE 1113607.161

Germany

FedEx Transport System GmbH

Spiesheimer Weg 21, 55286 Wörrstadt

VAT number : DE. 282.031.095

Germany

Federal Express Corporation, Germany Branch

Tor 26, Gebaude 456B, D-60549

Frankfurt-Flughaven

VAT number : DE 114.106.324

Germany

Federal Express Corporation, Hungary Branch

Lõrinci út 59.

C 5 2220 H-2220 Vecsés Hungary (m.a.)

Hungary (m.a.)

VAT number : HU 22246891

Hungary

Federal Express Europe, Inc., Irish Branch

Unit 3a, Airways Industrial Estate, (Cloghran) Santry Dublin, Ireland

VAT number : IE 950.741.61

Ireland

Federal Express Europe, Inc., Italian Branch

Praxis Business Park, S.S. Padana Superiore N.2/B, 20063 Cernusco Sul Naviglio (Mi)

VAT number: IT 09963400156

Italy

Federal Express Corporation, Italian Branch

Praxis Business Park, S.S. Padana Superiore N.2/B, 20063 Cernusco Sul Naviglio (Mi)

VAT number : IT 12944250153

Italy

Federal Express Luxembourg, Inc., Luxembourg Branch

1, Rue du Chemin de Fer, 8378 Kleinbettingen

VAT number : LU 13724810

Luxembourg

FedEx Luxembourg S.à r.l.

40, avenue Monterey

L-2163. Luxembourg

Registry number : B 152.468

Luxembourg

Federal Express Corporation, Netherlands Branch

Breguetlaan 20-22, NL-1438 BC Oude Meer

The Netherlands

VAT number: NL 0033.23.018.B.01

Netherlands

FedEx Supply Chain Services Netherlands B.V.

De Run 4255, 5503 LM Veldhoven

The Netherlands

VAT number : NL 8043.30.554.B01

Netherlands

Federal Express Europe, Inc., Netherlands Branch

Breguetlaan 20-22, 1438 BC Oude Meer

The Netherlands

VAT number : NL 0062.78.723.B02

Netherlands

FedEx Express Polska Sp. z o.o.

ul. Krucza 16 m22, 00-526 Warszawa, Polska

VAT number: PL5261005306

Poland

Federal Express Poland Sp. z o.o.

ul. Wirażowa 35, 02-158 Warszawa, Polska

VAT number: PL5252300218

Poland

FedEx Spain, S.L. Centro de Carga Aerea, aeropuerto de Madrid Barajas, 28042 Madrid

VAT number : ESB 8221499O

Spain

Federal Express Corporation Spain Branch

Centro de Carga Aerea, aeropuerto de Madrid Barajas, 28042 Madrid

VAT number : ESW4002998E

Spain

Federal Express Corporation Sweden Branch

Box 94, 19045 Stockholm-Arlanda, Sweden

VAT number: SE 516402925701

Sweden

Federal Express Europe, Inc., Wilmington (Delaware US) Branch Office Meyrin

9 Rue des Ateliers, 1217 Meyrin

Switzerland

VAT number: CHE-106.088.063 TVA

Switzerland

Federal Express Corporation, British Branch

Sutherland House Matlock Road, Foleshill, Coventry CV1 4JQ, UK

VAT number: GB 790038627

United Kingdom

Federal Express Europe, Inc., UK Branch

Sutherland House Matlock Road, Foleshill, Coventry CV1 4JQ, UK

VAT number: GB 790038627

United Kingdom

FedEx UK Limited

Parkhouse East Industrial Estate, Newcastle-under-Lyme, Staffordshire ST5 7RB, UK

VAt number: GB435537151

United Kingdom

  1. The information we collect and how we use it

In order for us to be able to improve our services and communicate with you about it, we need to collect and process some of your Personal Data notably via surveys to take into account our customers feedbacks:

  • Contact details (name, surname, phone number, email address, zip code and country/territory)
  • Airway bill, invoice, and customer account numbers
  • Technical information (IP address, the time and date at which you access the survey website, and HTTP request headers)
  • Survey response (quantitative and qualitative)

To the extent the collection, processing and use of such Personal Data requires consent, we will ask for your consent and will provide you a mean to express it.

We may also use aggregate information and statistics for the purpose of monitoring website usage in order to help us develop and improve the website.

  1. Our use of cookies and other information gathering technologies

We, or third party providers like Medallia, may create and access cookies on your PC. Cookies are small text files stored in your web browser, which can identify you when you visit our website or the websites of our third party service providers. For more information see our cookies page.

  1. Who we share your information with

For the same purpose, FedEx may share your Personal Data with:

  • Its affiliated entities listed above to manage this project at a European level, on a need to know basis only;
  • Third parties service provider acting on its behalf and under its instructions, to support the deployment, administration and hosting, maintenance of the program, as well as translation of survey responses. These third parties are providing their support to FedEx as data processors.

All Personal Data is stored on third party provider’s secured servers in the European Union.

As a result of you providing your Personal Data, you are advised that this data will be accessed for maintenance and helpdesk purposes from the United States, Australia, India, and the Philippines, that are not recognized as providing the same level of protection to your Personal Data as in your home country/territory.

In order to ensure an adequate level of protection to your Personal Data, FedEx has signed the so-called standard contractual clauses to transfer your Personal data in a secure way and taken the steps to file the agreement with the concerned regulators.

The third party providers involved are:

  • Medallia, Inc., 395 Page Mill Road, Suite 100, Palo Alto, CA 94036
  • Deloitte LLP (registered number OC303675), 2 New Square Street, London EC4A 3BZ
  • Etech Global Services LLC, 1903 Berry Drive, Nacogdoches, TX 75964
  • CX Software Solutions SA de CV, Av. Insurgentes Sur 318., Roma Norte, Mexico City 06700, Mexico
  • TranscribeMe Inc., 2200 Powell St. Ste 900, Emeryville, CA 94608
  1. How we protect your information

All Personal Data will be kept confidential and protected from unauthorized use by non-authorized third parties, dissemination, alteration, damage, publication, in strict accordance with international and European standards, and FedEx internal policies.

We endeavor to take all reasonable steps to protect your Personal Data, including the use of 128-bit encryption technology.

Our site may link to other websites and we are not responsible for their data policies, procedures or their content.

  1. Sale of business

If this business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and may be passed on to the new owners of the business.

  1. Your consent

By submitting your Personal Data, you consent to the use of that information as set out in this privacy policy. If FedEx changes its privacy policy, it will post the changes on this page, and may place notices on other pages of the website, so you may be aware of the information FedEx collects and how it uses it at all times. You may revoke your consent at anytime by writing to the address below.

  1. Access to information

In order for FedEx to be able to provide the services, you must necessarily provide FedEx with information about you, including personal data within the meaning of the Data Protection Directive 95/46/EC of 24 October 1995, the “Data Protection Directive”. This information will be subject to a processing of personal data.

In order for FedEx to be able to provide the services, you must necessarily provide FedEx with information about you, including personal data within the meaning of the Data Protection Directive 95/46/EC of 24 October 1995, the “Data Protection Directive”. This information will be subject to a processing of personal data.

In accordance with the local data protection applicable law, you have a right to access, modify, rectify and delete any personal data about you. To exercise these rights, please send us a request to the following address: dataprotection@fedex.com

UK: FedEx Express UK Limited, Sutherland House, Matlock Road, Coventry, West Midlands, CV1 4JQ

Ireland: Federal Express Europe Inc., Unit 3A Airways Industrial Estate, Cloghran, Dublin 17