Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

  • International and Global Shipping News

Current News

Posted on September 26, 2016

Samsung Galaxy Note 7 Recall Details

The Federal Aviation Administration (FAA) now prohibits FedEx from transporting the recalled Samsung products on either cargo or passenger aircraft. As a result, FedEx Express will NOT accept any recalled Galaxy Note 7 Smartphones for return, including new or unused ones, from individual consumers or from Samsung authorized retailers under any circumstances.

However, FedEx Express will accept replacement Galaxy Note7 devices from authorized distributors.

Other Samsung smartphone electronic devices (not subject to the recall) will be accepted according to normal acceptance protocol and in accordance with the International Air Transport Association (IATA) regulations.

 


 

Posted on February 1, 2016

Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea

The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.

The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.

In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at fedex.com’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.

To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.

We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.

  • Previous Posts

Short-Term Transit Time Extension for Outbound Shipments from China to the Americas

We project increases in shipping volume before the Chinese New Year. To assist you in planning your shipment schedule, we wish to give you advance notice that the transit time for outbound shipments from China to North and South America will be temporarily extended.

From February 1 until February 6, 2016, the service transit time extensions are as follows:

  • Two additional working days transit time for International Priority, International Priority Freight, and International Priority DirectDistribution service; and
  • Three additional working days transit time for International Economy, International Economy Freight and International Economy DirectDistribution service.

If you have any questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

We wish you a very happy Chinese New Year!

Call-in Cut-off Time Improvement

Posted on November 11, 2015

FedEx is committed to provide the best possible service and always strives for continuous improvement. We are pleased to inform you the pick-up call-in cut-off time has been improved in the following areas for International Priority, International Priority Freight, International Economy and International Economy Freight:

City

Station Code

Previous pick-up call-in cut-off times

New pick-up call-in cut-off times

Improvement

Denpasar

DPSA

15:30

16:00

30 min

Jogjakarta

JOGA

15:00

17:00

2 hours

Makassar

UPGA

12:00

14:00

2 hours

Manado

MDCA

11:00

11:30

30 min

Medan

MESA

16:00

17:00

1 hour

Semarang

SRGA

15:00

17:00

2 hours

Solo

SOCA

14:00

16:00

2 hours

Surabaya

SUBA

16:00

21:00

5 hours

As a result, customers in these locations now have more time to prepare their shipments, while still enjoying FedEx fast and reliable services.

If you have any questions about this service enhancement, please contact our Customer Service team at 0800 1888 800.

Lithium Battery Shipment Restrictions (Updated)

FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.

Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.

These restrictions generally do not apply to lithium-ion and lithium-metal batteries (section II) packed with equipment or contained in equipment.

Further information on shipping lithium batteries can be found here.

FedEx International First® (FIF) Service Expands

FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries in Asia Pacific (APAC) to worldwide destinations:

  1. Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
  2. Export shipments via FIF from select APAC countries are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
  3. Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.

For more information about FIF service and coverage, please click here.

Transit time improvement for import shipments to western Japan

Effective August 4, 2014, the transit time for import shipments to Osaka and Hyogo prefectures will be reduced.

Inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from the Asia Pacific, Europe, Middle East and African regions will be reduced by one business day.

The transit time for FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services from North American and Latin American regions will be reduced from the current 18:00 to 12:00 (noon) the next business day after the shipment’s arrival and customs clearance.

Improved services apply to the following areas:

From the Asia Pacific, Europe, Middle East and African regions to:

Osaka prefecture

  • Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho

Hyogo prefecture

  • Kobe city: Chuo, Hyogo, Nada, and Nagata-ku
  • Ashiya, Itami, and Nishinomiya cities

From the North and Latin American regions to:

Osaka prefecture

  • Osaka city: All 24 wards
  • Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities

Hyogo prefecture

  • Amagasaki city

FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific

SenseAware® powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware® powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware® powered by FedEx service can provide: 

             Precise temperature readings

             A shipment’s exact location

             An alert if a shipment is opened or if the contents have been exposed to light

             Real-time data regarding the vital signs of a shipment which can be shared with trusted parties


Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware® powered by FedEx can monitor items that are: 

             Unique or rare — such as samples from clinical trials.

             Temperature sensitive — such as pharmaceuticals.

             Light sensitive — such as biological specimens.

             Time critical or location critical — such as surgical kits.

             Highly controlled or regulated — such as materials requiring chain-of-custody certification.

             Bio-hazardous or dangerous — such as bacteria and viruses.

             Highly valuable — such as medical equipment.


Initially available for shipments only in the U.S., SenseAware® can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware® is also targeting further international expansion.

SenseAware® powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team on 13 26 10.

  • Local Service News

USD to IDR Exchange Rate for FedEx Pricing

Bank Indonesia has recently issued a regulation requiring the use of Indonesian Rupiah (IDR) for transactions within the Territory of Indonesia. Pursuant to this regulation:
1. Each party is required to use IDR for all transactions conducted within the Territory of Indonesia whether payments are made using cash or non-cash methods; and
2. Pricing for goods and services must be stated only in Rupiah (no dual quotation in IDR and a foreign currency is permitted).
All FedEx pricing quotations that are currently stated in USD, will be converted to IDR at an exchange rate of 1 USD = 13,750 IDR.
Additionally, starting immediately, invoices for FedEx services shall be in IDR.
FedEx reserves the right to modify rates at any time. 
For more information and if you have any further question please call our Customer Service Team.

New Duty & Tax Payment Process for Inbound Personal Shipments

Starting February 23, 2015, FedEx Indonesia will enhance the procedure to process Import Duties and Taxes payments for personal/non-business shipments.  The new procedure will provide the amount of Import Duties and Taxes and applicable local charges to be paid upon arrival of the shipment at Soekarno-Hatta International Airport.

To ensure a speedy import clearance process and to provide a more convenient way to pay, FedEx will require all personal/non-business importers to settle their Duties and Taxes and applicable local handling

The new enhanced procedure will ensure smoother delivery as personal/non-business consignees will not need to prepare further cash payment upon receiving their shipments.

charges through bank payment system in advance before we proceed with the clearance process.

To ensure that we can contact the consignee in a timely manner please ensure to include valid local contact details (email and telephone) on our Air Waybill.

For more information please contact our Customer Service at idcs@fedex.com or at  0.800.1888.800 or +62.21.7599.8800 (for international call)

Clearance Ancillary Service for Indonesia Inbound Shipments

Recently, the Indonesia Custom and Excise Office at Soekarno-Hatta Airport launched a web-based tracking system to track the clearance, duty and tax process for inbound shipments. Through this system, customers have the ability to review the duty and tax imposed on their shipment upon the shipment’s arrival in Indonesia.

In addition to the duty and tax imposed by the Indonesia Custom and Excise Office, there are other clearance related surcharges that may be applied to inbound shipments. These surcharges may be charged to the recipient, shipper or third party.

To confirm if the charges outlined below will be applied for your shipment into Indonesia, please contact our Customer Service Team.

 

Surcharge Description Charges
Handling fee A one-time flat fee per shipment based on the duty tax value imposed to the shipment.
  • IDR 50.000/shipment for deminimis shipments (No Duty and Tax applied)
  • IDR 100.000/shipment if Duty and Tax is less than IDR 250.000
  • IDR 250.000/shipment if Duty and Tax is equal to or more than IDR 250.000
Administration Charge Preparation fee for customs clearance documents to import dutiable shipments.
  • IDR 50.000/shipment for simplified formal entry (PIBK)
  • IDR 40.000/shipment for extended formal entry (PIB)
Advancement fee Duties, taxes and other charges might be due when importing a shipment. FedEx may advance these fees as assessed by Customs on behalf of the payer. A fee will be based on the advanced amount.
  • 2% of duty and all taxes applied to the shipment for simplified formal entry
Warehouse charge FedEx may assess a storage charge if your shipment remains uncleared in the FedEx facility within the time limit published in the charges section.
  • Free of charge for 1-3 days of storage for simplified formal entry (PIBK)
  • IDR 950/kg for 1-10 days of storage for extended formal entry (PIB)
  • IDR 1,350/kg for >11 days of storage
  • IDR 100/kg handling fee
  • IDR 10,000/AWB admin fee
  • IDR 200/kg cargo charge

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