Service News for Customers
We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.
New Duty & Tax Payment Process for Inbound Personal Shipments
Starting February 23, 2015, FedEx Indonesia will enhance the procedure to process Import Duties and Taxes payments for personal/non-business shipments. The new procedure will provide the amount of Import Duties and Taxes and applicable local charges to be paid upon arrival of the shipment at Soekarno-Hatta International Airport.
To ensure a speedy import clearance process and to provide a more convenient way to pay, FedEx will require all personal/non-business importers to settle their Duties and Taxes and applicable local handling charges through bank payment system in advance before we proceed with the clearance process.
The new enhanced procedure will ensure smoother delivery as personal/non-business consignees will not need to prepare further cash payment upon receiving their shipments.
To ensure that we can contact the consignee in a timely manner please ensure to include valid local contact details (email and telephone) on our Air Waybill.
For more information please contact our Customer Service at email@example.com or at 0.800.1888.800 or +62.21.7599.8800 (for international call)
FedEx International First® (FIF) Service Expands
FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries in Asia Pacific (APAC) to worldwide destinations:
- Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
- Export shipments via FIF from select APAC countries are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
- Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.
For more information about FIF service and coverage, please click here.
- Transit time improvement for import shipments to western Japan
Effective August 4, 2014, the transit time for import shipments to Osaka and Hyogo prefectures will be reduced.
Inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from the Asia Pacific, Europe, Middle East and African regions will be reduced by one business day.
The transit time for FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services from North American and Latin American regions will be reduced from the current 18:00 to 12:00 (noon) the next business day after the shipment’s arrival and customs clearance.
Improved services apply to the following areas:
From the Asia Pacific, Europe, Middle East and African regions to:
- Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho
- Kobe city: Chuo, Hyogo, Nada, and Nagata-ku
- Ashiya, Itami, and Nishinomiya cities
From the North and Latin American regions to:
- Osaka city: All 24 wards
- Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities
- Amagasaki city
- Indonesian Custom Clearance Temporary Closure and FedEx Service Hour Adjustment during Festive Holiday Week (Eid al-Fitr Holiday)
Due to the festive Eid al-Fitr holiday week, Indonesian Customs will close all clearance processing on July 28th -29th and will extend its closure for Free Trade Zone only (also known as BC23) until July 31st.
FedEx will adjust its service hours during the festive holiday week from July 28th to August 1st as well. Our temporary arrangements are as below:
July 28 July 29 July 30 July 31 Aug 1 Pickup N/A N/A Call cut off time 17.00 Call cut off time 17.00 Call cut off time 17.00 Delivery N/A N/A Available Available Available Self collect at FedEx Station Available Available Available Available Available Customer Service hour 11.00 – 17.00 9.00-17.00 8.30-18.00 8.30-18.00 8.30-18.00
For more information about your shipment please contact your local Customer Service Team.
- Clearance Ancillary Service for Indonesia Inbound Shipments
Recently, the Indonesia Custom and Excise Office at Soekarno-Hatta Airport launched a web-based tracking system to track the clearance, duty and tax process for inbound shipments. Through this system, customers have the ability to review the duty and tax imposed on their shipment upon the shipment’s arrival in Indonesia.
In addition to the duty and tax imposed by the Indonesia Custom and Excise Office, there are other clearance related surcharges that may be applied to inbound shipments. These surcharges may be charged to the recipient, shipper or third party.
To confirm if the charges outlined below will be applied for your shipment into Indonesia, please contact our Customer Service Team.
Charges Handling fee A one-time flat fee per shipment based on the duty tax value imposed to the shipment.
- IDR 50.000/shipment for deminimis shipments (No Duty and Tax applied)
- IDR 100.000/shipment if Duty and Tax is less than IDR 250.000
- IDR 250.000/shipment if Duty and Tax is equal to or more than IDR 250.000
Administration Charge Preparation fee for customs clearance documents to import dutiable shipments.
- IDR 50.000/shipment for simplified formal entry (PIBK)
- IDR 40.000/shipment for extended formal entry (PIB)
Advancement fee Duties, taxes and other charges might be due when importing a shipment. FedEx may advance these fees as assessed by Customs on behalf of the payer. A fee will be based on the advanced amount.
- 2% of duty and all taxes applied to the shipment for simplified formal entry
Warehouse charge FedEx may assess a storage charge if your shipment remains uncleared in the FedEx facility within the time limit published in the charges section.
- Free of charge for 1-3 days of storage for simplified formal entry (PIBK)
- IDR 950/kg for 1-10 days of storage for extended formal entry (PIB)
- IDR 1,350/kg for >11 days of storage
- IDR 100/kg handling fee
- IDR 10,000/AWB admin fee
- IDR 200/kg cargo charge
- Trial Paperless Clearance in Eastern and Northern China
Paperless customs clearance will be implemented in China in 2014. In order to ensure a smooth transition, China Customs in Beijing and Shanghai officially launched a pilot on paperless customs clearance in which FedEx is participating. FedEx in Beijing now offers paperless customs clearance for import and export shipments, which require formal customs declaration in northern China. FedEx in Shanghai offers paperless customs clearance for import shipments, which require formal customs declaration into eastern China.
During the trial period, companies which have good credit standing and fall within the A/AA/B categories, can apply for paperless clearance for shipments,* which require formal customs declaration.
Benefits of paperless clearance are as follows:
- You can transmit electronic documents directly in PDF format to your customs clearance broker.
- Since hardcopy customs documentation will no longer be required, paper usage is reduced, promoting a low-carbon environment.
- You can pick up or send shipments by submitting the electronic release information or Clearance Paperless Inspection/Release Notification Letter without having the customs stamps required for release when submitting paper documents.
- The fully automated system simplifies the clearance procedures and reduces clearance costs for low risk shipments, resulting in greater efficiency.
- Companies using paperless clearance will be in a better position to be upgraded to the AA category and enjoy more clearance privileges.
Business users can log onto the following websites for further instructions on the electronic declaration authorization system:
- Shanghai: http://www.scba.com.cn (in Chinese only)
- Beijing: http://www.chinaport.gov.cn (in Chinese only)
*Certain conditions apply. Kindly contact our Customer Service Team for further details.
- FedEx Introduces Enhanced Services in China
We have upgraded our international express services in many parts of China. Now, for your shipments to and from China, you can be sure of a faster and more flexible service when using FedEx International Priority and FedEx International Economy.
The upgraded services range from expansions of our direct serve service, later call-in cut-off times to earlier delivery.*
Here are the zip codes/areas where we have implemented the enhanced services:
Selected zip codes for areas in Ningbo, Nanjing, Hangzhou, Shanghai, Changshu, Jiaxing, Suzhou, Wuxi, Yixing, Tongxiang, Kunshan and Wuhan.
Selected zip codes for areas in Beijing, Tianjin, Dalian, Changchun, Shenyang, Linyi, Zaozhuang, Rizhao, Dongying, Binzhou, Heze, Laiwu, Tai’an, Ji’ning, Dezhou, Liaocheng, Xingtai, Xi’an, Baoji and Qingdao.
Selected zip codes for areas in Guangzhou, Xiamen, Foshan, Zhongshan, Jiangmen, Maoming, Zhanjiang, Xiangtan, Zhangzhou, Hengyang and Taishan.
* The services may vary depending on the different zip codes within the above-mentioned cities.
Beijing Pickup and delivery services for non-same day flight 100141, 100166, 101102-110, 101112, 101114-115, 101117, 101119, 101200-209, 101211-215, 101300-311, 101313-314, 101318, 101400-414, 101500-101516, 102100, 102200-205, 102207, 102209, 102211-213, 102218, 102300-309, 102311, 102400, 102500, 102600-609, 102611, 100040-043, 100049, 100076, 100095, 101399, 101102, 101115, 102209, 102218, 101112, 101116, 101117, 101121, 102401-404, 102600 Beijing Extended cut-off time to 18:00 for non-same day flight 100070 Beijing Reduced transit time by one day for outbound informal customs declared FedEx International Priority (IP) shipments for area from the 4th ring road to the 5th ring road (excluding the 5th ring road) Tianjin Pickup and delivery services for FedEx International Priority (IP) and FedEx International Economy (IE) 301500, 301600, 301800, 301900 Tianjin Pickup and delivery services for all FedEx International Services* 301702, 301721, 301703, 301707, 300270-273 Tianjin Extended cut-off time to 17:30 for non-same day flight 300400, 300402, 300403 Dalian Pickup and delivery services for all FedEx International Services* 116200, 116300 Changchun Pickup and delivery services for IP and IE 130033 Shenyang Pickup and delivery services for all FedEx International Services* 110144, 110136 Shenyang Extended cut-off time to 18:00 for non-same day flight 110001-006, 110011, 110013-016, 110021, 110023-027, 110031-036, 110041-045, 110141, 110166, 110168, 110179 Shandong Extended cut-off times
Linyi, Binzhou, Rizhao, Dongying:
Laiwu, Dezhou, Tai’an, Liaocheng, Ji’ning 18:00
Service type varies by different zip codes within the different cities Shandong Reduced transit time by one day for inbound and outbound informal customs declared IP and IE shipments in Binzhou, Dongying, Linyi and Rizhao 256617, 257061, 276000-006, 276010, 276800, 276826 Shandong Reduced transit time by one day for outbound informal customs declared IP and IE shipments in Dezhou, Heze, Ji’ning, Laiwu, Liaocheng, Tai’an and Zaozhuang 253000, 271100, 274000, 252000, 272000, 271000, 277000, 277100, 277101 Linyi Pickup and delivery services for IP and IE 276001-006, 276010, 276034 Zaozhuang Pickup and delivery services for IP and IE 277100, 277101 Xingtai Pickup and delivery services for all FedEx International Services* 055550 Xi’an Pickup and delivery services for IP and IE 710089, 710200 Baoji Pickup and delivery services for IP and IE 721001, 721006, 721013 Qingdao Extended cut-off time to 19:00 for non-same day flight 266001-003, 266011, 266012, 266021-023, 266031-035, 266041-046, 266061, 266071, 266100-102 Qingdao Reduced transit time by one day for outbound informal customs declared IP shipments 266228, 266201
Yinghai Industrial Park,
Haier Industrial Park,
Fuan No.1 Industrial Park, Jiaozhouwan Industrial Park
Shanghai Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 201620,202150-202159, 202161-202165, 202171-202174, 202177-202181, 202183 Hangzhou Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 310036, 310038, 310041, 311208, 311247, 311266, 311300, 311305, 311600, 311700 Tongxiang Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 314514, 314515 Jiaxing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 314026, 314027, 314031, 314033, 314036, 314050, 314051 Wuxi Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 214091 Nanjing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 210019, 210022, 210047, 211112, 211106, 211161, 211500 Nanjing Extended cut-off time to 17:00 for non-same day flight 211106, 211161 Ningbo Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 315114, 315123, 315131, 315133, 315144, 315145, 315193, 315830
Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 215501 Suzhou Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 215201, 215219 Yixing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 214244-214247, 214251-214258,
Kunshan Extended cut-off time by 1 to 4.5 hours for same-day flight to the U.S. and EU on Saturday. This applies to IP 215301, 215311-215316, 215321-215323, 215326, 215331-215337; 215341, 215343, 215345; 215347, 215300, 215411~215417, 215421-215428, 215431, 215433-215437, 215400, 215511, 215517, 215518, 215523, 215533, 215558, 215500 Wuhan Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 430058, 430075, 430200, 430205, 430011, 430081, 430100, 430300, 430311, 430312 Wuhan Extended cut-off time by 3.5 hours for non-same day flight, applies to all FedEx International Services* 430223
Extended same-day flight cut-off time to 18:00 for informal customs declared IP and IE shipments from Baiyun District to EU and Asia 510165, 510168, 510407, 510420, 510421, 510425, 510431, 510440, 510445, 510540, 510545, 510550, 510430 Guangzhou Extended same-day flight cut-off time to 14:00 for informal customs declared IP and IE shipments from Xintang Town to the U.S from Tuesday to Saturday. 511356 Guangzhou Pickup and delivery services for non-same day flight in Huadu District, applies to all FedEx International Services 510870 Xiamen Extended cut-off time to 12:00 for same-day flight to the U.S., applies to IP and IE. 361001-361006, 361008, 361009, 361011, 361012, 361021, 361022 Extended cut-off time to 11:30 for same-day flight to the U.S., applies to IP and IE. 361023, 361024, 361026, 361027, 361100-361102, 361104, 361111, 361121 Jiangmen, Zhanjiang, Xiangtan, Hengyang, Zhongshan, Foshan, Zhangzhou, Maoming, Taishan Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 529260
524001-524006, 524008, 524009, 524011-524013, 524018, 524022, 524032-524034, 524036-524038, 524042-524045, 524099
411102, 411103, 411105
528135, 528137, 528531
363201-363219, 363400-363403, 363600-363609, 363612, 363700-363709, 363800-363809, 363900-363905, 363811
525000, 525011, 525024
* All international services include FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF) and FedEx International Economy Freight (IEF)
- Indonesian Custom Clearance Temporary Scaled Down Operation
Due to festive holiday week from August 5 to10, Indonesian Customs will reduce its clearance processing capacity for Free Trade Zone shipment (FTZ) shipment, also known as BC23, and all shipment using Extended Formal Entry (PIB).
As result of this constrain we expect clearance delay due to bottleneck from customs scaled down capacity extended to the week of August 12th.
We are committed to providing service to our customers to the best of our ability to minimize service delays.
For more information about your shipment please contact your local Customer Service Team.
- FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific
SenseAware powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.
Developed by the FedEx innovation team, SenseAware powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.
The SenseAware powered by FedEx service can provide:
• Precise temperature readings
• A shipment’s exact location
• An alert if a shipment is opened or if the contents have been exposed to light
• Real-time data regarding the vital signs of a shipment which can be shared with trusted parties
Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware powered by FedEx can monitor items that are:
• Unique or rare — such as samples from clinical trials.
• Temperature sensitive — such as pharmaceuticals.
• Light sensitive — such as biological specimens.
• Time critical or location critical — such as surgical kits.
• Highly controlled or regulated — such as materials requiring chain-of-custody certification.
• Bio-hazardous or dangerous — such as bacteria and viruses.
• Highly valuable — such as medical equipment.
Initially available for shipments only in the U.S., SenseAware can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware is also targeting further international expansion.
SenseAware powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.
- Transit Time and Cut-off Time Improvement for Hanoi Outbound Shipments
With effect from October 29, 2012, our call-in cut-off and outbound transit times from Hanoi to certain destinations will be improved, bringing added convenience and faster service!
The call-in cut-off time for shipments by FedEx International Priority (IP) from Hanoi to destinations in North America will be extended to 13:00*, an improvement of 1.5 hours.
The transit time for outbound shipments on Mondays by FedEx International Priority (IP)/ FedEx International Economy (IE) from Hanoi to all worldwide destinations will be improved by one business day.**
This means you will have more time to prepare your outbound IP shipments to North America; and your consignees overseas, wherever they are, will receive your shipments faster if they’re sent on a Monday.
These improvements are part of our commitment to continually reviewing our services to provide the best possible options to our customers.
*Actual cut-off times may vary depending on your specific location; please call our Customer Service for details.
**Transit time for outbound shipments on other days remains the same.
- FedEx Direct US-NZ Flight Launch
As a pioneer in express transportation, FedEx is the first express transportation service provider to launch a direct U.S. to New Zealand flight with a routing of Los Angeles-Honolulu-Auckland-Sydney-Guangzhou. Doing business with your customers in the U.S., New Zealand and Australia is now easier and faster than ever before!
This once per week flight into Auckland, New Zealand is part of the continued enhancement of our global operational network and our commitment to provide better connectivity, increased capacity and faster service to our New Zealand and Asia Pacific customers.
FedEx direct U.S. to New Zealand flight will offer more freight capacity for New Zealand exporters and Australian importers for their trans-Tasman shipments. Customers shipping on a Friday from the U.S. to New Zealand using FedEx International Priority® (IP) and FedEx International Priority Freight® (IPF) service will enjoy next business day delivery and two-business day delivery respectively.
To arrange your express shipment please contact your Customer Service Team.
- New Zip Codes for Italy – New Update
Italy has recently updated its zip codes to selected localities and provinces. Some zip codes have been removed and/or replaced by new ones.
Effective November 5, 2012 FedEx will adapt the systems to reflect the new zip codes. As of this date, old zip codes will not be recognized any longer.
Below is a translation table of the affected zip codes for your reference.
IGEA MARINA 47813 47814 SAN VITO 47823 47822 CARPOLO' 47828 47923 SANT'ERMETE 47828 47822 VERGIANO 47828 47923 CERVIA MILANO MARITTIMA 48016 48015 GRANAROLO 48019 48018 CAMERLONA 48010 48123 CASAL BORSETTI 48010 48123 MARINA ROMEA 48010 48123 PORTO CORSINI 48010 48123 SANT'ALBERTO 48020 48123 SAVARNA 48020 48123 SAN GIULIANO A MARE N/A 47921 MADONNA DEGLI ANGELI N/A 48015 CASTIGLIONE N/A 48015 VILLA INFERNO N/A 48016
To ensure timely delivery of your shipments to Italy, please ensure you apply the correct zip codes.
Incorrect or incomplete postal codes may result in incorrect routing of shipments and may cause delivery delays.