Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Contact Technical Support Helpdesk by E-mail or Phone

Email FedEx Technical Support Helpdesk
1800 88 5363

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.

Customer Service Hotline

Simply dial 1800 88 6363 and choose the option* that you need with our new automated customer service hotline.

* Options include schedule document and package pickups, track shipments, check freight charges, billing enquiries, order supplies, receive custom declaration forms, transit time enquiries and obtain information about FedEx services.

If you can't access the toll free number call: (603) 7721 1388

Customer Service Hours

Monday through Friday from 0800 to 2200
Saturday from 0800 to 1500
Sunday: No Service

Public Holidays other than Sat/Sun from 0900 to 1800
Public Holidays on Saturdays from 0900 to 1500

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at 1800 88 5363.

*Technical Support Hotline Service Hours: 24 hours, 7 days a week

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form