Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

  • International and Global Shipping News

Current News

Posted on May 31, 2018

Threshold Amount Increase for Delivery before the Payment of Duties and Taxes for Inbound Shipments to South Korea

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our customer service team.

 


 

Posted on Dec 27, 2017

Relocation of Damansara Uptown 5, World Service Center

Kindly be informed that Damansara Uptown 5, World Service Center will be relocating to the below new address effective 08:30, December 26, 2017.

World Service Center at Damansara Uptown 5

701C, Level 7, Tower C, Uptown 5, Jalan SS21/39, Damansara Uptown 47400 Petaling Jaya, Selangor Darul Ehsan.

Business Hours: Monday to Friday from 08:30 to 18:15

 


 

Posted on Dec 1, 2017

FedEx Opens First Ship Center in Kuantan

As part of FedEx ongoing commitment to provide fast and reliable delivery service. FedEx opening its first FedEx Ship Center in Kuantan on 1 December, 2017. You can now drop-off your packages and get them shipped to and from over 220 countries/territories around the world. If you prefer to self-collect your shipment, we can hold it at the Ship Center and you can choose to pick it up at a time convenient for you.

FedEx Ship Center is located at B4, Ground Floor, Jalan Darat Makbar 25100 Kuantan and is open six days a week from Monday – Friday 9:00am to 6:00pm, and Saturday 9:00am to 1:00pm. It will be closed on Sunday and public holidays.

Alternatively, you can also arrange shipment pick-up via our FedEx Customer Service team. For any questions, call our Customer Service Team on 1800 88 6363.

We look forward to serving you at our new FedEx Ship Center.

  • Previous Posts

Improved Transit Time for Shipments in Parit Buntar, Perak

Posted on Oct 2, 2017

We are pleased to inform you that as part of our commitment to serve you better, with effect from October 2, 2017, the transit time for all shipments to and from Parit Buntar, Postal Code 34200, Perak will be shortened by one business day. This service improvement is applicable to both inbound and outbound FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF), and FedEx International Economy Freight (IEF) shipments.

For more details about this service enhancement, and the FedEx range of services, please call our Customer Service Team at 1800 88 6363. Our latest call-in cut off time is 3:00pm (Monday-Friday) & 12:00pm (Saturday) to arrange for a shipment pickup.

We hope that you will find this improvement beneficial to your business and we look forward to continue to serve your international express shipping needs.

Shipping Power Banks with FedEx

Posted on December 30, 2016

Effective January 1, 2017, shipments containing Power Banks must be classified as batteries, assigned as UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, where applicable, and prepared in accordance with the “2017 IATA Lithium Battery Guidance Document” published by the International Air Transport Association (IATA).

“Power Banks" are portable devices containing a lithium battery or batteries with a circuit to control the power flow. They are designed to be able to charge consumer devices such as mobile phones and tablets.

Power Banks must therefore be tendered as fully regulated Section IA or IB UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, whichever is applicable, for transport in the FedEx system. All UN 3090 Power Banks are subject to the FedEx pre-approval process.

For your reference, the following are examples of common types of Power Banks:

  • Universal Power Bank. This comes in many sizes and configurations, which can be tailored to the needs of the user and device. This item typically has a Mini or Micro-USB socket for charging and full-sized USB sockets for discharging.
  • Solar-Charged Power Bank. This has photovoltaic panels, which can trickle-charge the internal battery when placed in sunlight.
  • Battery Phone Case. While this older style can be handy, it has very narrow device compatibility.

Please refer to the 2017 IATA Lithium Battery Guidance Document for further information as to how these devices must be classified and prepared for air transport.

Should you have any questions, please contact your local FedEx Customer Service team and ask to speak with a Dangerous Goods specialist.

FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017) (Updated)

Posted on October 04, 2016

New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries section II (categorized as UN 3090) or stand-alone lithium ion batteries section II (categorized as UN 3480).

Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (IA or IB). Please note that Section IA/IB UN 3090 and UN 3480 lithium batteries are fully regulated Class 9 Dangerous Goods and classified as Inaccessible Dangerous Goods (IDG).

Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.

What’s different about the markings and labeling?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:

  • a "Class 9" label;

  • a "Cargo Aircraft Only" label; and,

  • an IATA Lithium Battery Handling label with the UN Number (Required for IB shipments only).

Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?
You will be able to use FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments and an IDG surcharge will apply.

What if I’m pre-approved for the UN 3090 Section II list?
Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in IATA DG Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list.

What’s different about dangerous goods training for staff?
Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.

When can I see the new IATA lithium battery policy?
IATA will publish its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.

What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?
The new policy changes will not impact UN3481 and UN3091 (lithium batteries packed with equipment and lithium batteries contained in equipment) except that after January 1, 2017 the UN number needs to be included on the IATA Lithium Battery Handling label when the label is used.

Should you have any questions, please contact your local Customer Service team and ask to speak with a dangerous goods specialist.

Unacceptance of Samsung Galaxy Note 7 shipment

Posted on October 14, 2016

We are committed to the safe transport of shipments in our networks. With Samsung discontinuing sales of its replacement Galaxy Note7 smartphones, FedEx has taken additional steps to ensure our priority on safety. FedEx Express is no longer accepting any Galaxy Note7 smartphones including those from authorized distributors under any circumstances.

Manage Your Billing Easier with JomPAY

Posted on January 15, 2016

Payment with FedEx gets easier with JomPAY*. You can pay your FedEx Invoices electronically via your preferred internet banking. This applies to all FedEx payment, including freight, duties and taxes and other charges.

With JomPAY, you can manage your bills securely via online banking. Just logon to your preferred bank through internet or mobile and choose to pay with your bank account, whether Current, Savings or Credit Card.

JomPAY is designed to make payment process fast and simple. You spend less time and pay at your convenience.

Just follow the steps when making a payment.

Step 1: Look for the JomPAY logo and note of the Biller Code (8797) as well as Ref-1 and Ref-2 on your
FedEx Invoice or Duty and Tax Advice.
Step 2: Logon to internet banking and look for JomPAY
Step 3: Enter the payment details (Biller Code, Ref-1 and Ref-2) and confirm payment

There is no need to provide us proof of payment receipt as this has been built into the payment transaction. It is therefore essential to make sure that the details for Ref-1 and Ref-2 have been keyed in accurately when making a payment.

When it comes to billing, we make sure you get all the support and flexibility you need. More importantly, it is a secured billing experience with no additional cost. To learn more about JomPAY, visit www.jompay.com.my .

Note
*JomPAY is a national bill payment service supported by 42 participating InterBank GIRO banks (refer to www.jompay.com.my/making-a-payment.html#banks) to allow secured online payment through internet and mobile banking.

  • Local Service News

FedEx Authorized Ship Center – Mail Boxes Etc. (MBE)

Posted on March 7, 2016

Mail Boxes Etc.(MBE), the world’s largest retail business, communications and postal service centre, has been appointed as the FedEx Authorized Ship Center (FASC). All service options, including FedEx International Priority and FedEx International Economy services, are now available at MBE Desa Sri Hartamas¹.

With our new FASC, you can drop off your packages and get them shipped to the destinations with the same delivery commitment time. If you prefer to self-collect your shipment², we can hold it at the MBE outlet and you can choose to pick it up at a time convenient for you.

 

Operating Hours³ of MBE Desa Sri Hartamas
Monday – Friday: 9am – 8pm
Saturday: 10am – 5pm
Sunday and Public Holidays: Closed


We hope to be one step closer to you and provide you with greater convenience in shipping with us. And just like how you can count on FedEx, you can expect the same reliable and committed service when you ship at MBE.

*Notes:
  1. The MBE outlet is located at No. 30G, Ground Floor, Jalan 25/70A, Desa Sri Hartamas, 50480 Kuala Lumpur.
  2. Available for non-dutiable shipment only.
  3. Please refer to the drop-off cut-off times for same day uplift (Mon-Fri) to the following destinations. No same day uplift for shipment drop-off on Saturday.
    • Asia, Europe, Middle East and Africa – 4pm
    • US, Singapore and Australia – 5pm

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