Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

The UK Parliament has been granted a further extension until January 31, 2020 to the UK’s exit from the European Union (EU).

What does this mean?

The UK was scheduled to leave the EU at 11pm on October 31, 2019. However, a further extension to Article 50 has now been agreed. This extension will last until January 31, 2020, unless a Brexit deal is ratified with an earlier exit date.

For the duration of the extension, the UK will remain within the EU Single Market and your import and export procedures from/to the UK will remain unchanged.

What happens next?

Until a Withdrawal Agreement is passed by the UK Parliament, the legal default position for the UK remains exiting the EU without a deal at the end of the extension period.

While the process of determining how the UK leaves the EU continues, we will be following the Brexit developments closely, assessing impacts and making necessary arrangements to help you implement any new processes and regulations. Find out more from our Brexit toolkit.

Effective 15 October 2019, FedEx customers in Malaysia will be able to make payments using CIMB Virtual Account (VA) for all FedEx charges, including freight, duties, taxes and other charges. The CIMB bank details are printed on the Invoice, Statement of Account & Reminder letters.

Please contact our Customer Service Hotline at 1800 88 6363 for further enquiries.

We are pleased to announce that effective September 30, 2019, IED service will be provided for MY-AU and MY-NZ shipments, which will be routed via a Singapore-Sydney flight. The IED service will cover all of Australia and New Zealand.

With the new service launch, customers in Malaysia will benefit from the availability of both priority and economy distribution so you can choose our services based on your business requirements.

Should you have any inquiries, you may contact our customer service hotline at 1800 88 6363 for more information.

Effective September 30, 2019, the correct postal code will be required when you ship to Saudi Arabia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for this country to ensure that the correct postal code and format are saved by September 29, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats:

Country Code Regions Postal Format Effective September 30, 2019
Saudi Arabia
Middle East NNNNN (5 digits)

Thank you for taking the time to make this important change to your address book.

Shipping Regulatory Update

Please be informed, for repair and return shipments to be cleared without sales tax, you will need to apply for Sales and Service Tax (SST) Exemption under Schedule A, Item 36 (Jadual A, Butiran 36) of the Sales Tax (Person Exempted from Payment of Tax) Order 2018 before the shipment is returned to Malaysia. The temporary export declaration (C2R form) will only exempt the shipment from customs duty.

You may visit the following webpages on the Royal Malaysian Customs Department’s Malaysia Sales & Service Tax website for more information:

  1. SST Forms
  2. User Manual for application for exemption under schedule A, Sales Tax (PERSON EXEMPTED FROM PAYMENT OF TAX) ORDER 2018, click here

Delay in submission of a SST exemption certificate may result in delayed inbound return shipment clearance, and SST charges may be imposed by customs.

Please do not hesitate to contact our customer service for further assistance if required:

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below:

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference):

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 1800.88.6363 (Toll Free) / 603.7721.1388.

Effective 1 September 2018, Malaysia will implement Sales and Service Tax (SST), replacing the Goods and Services Tax (GST).

All shipments imported into Malaysia on or after 1 September 2018, will be subject to Sales Tax except those under specific exemptions. All export shipments, on the other hand, will not be subject to Sales Tax.

While our business and service commitments remain the same, your import duties and taxes can still be paid using our deferred payment methods to make payment within five working days upon receipt of your shipment¹. Please note that the deferred payment period is valid for five working days from the date you receive the shipment. You will receive a non-freight invoice billed to your FedEx Account with a duty and tax advancement charge if no payment is made during this deferred payment period²

Should you have further questions, please contact our customer hotline at 1800.88.6363. You may also log onto the Malaysian government’s website relating to the SST at: for more information.

1. Applies to duty and tax as well as Sales Tax below MYR10,000 per shipment or per air waybill. For duty and tax payments above MYR10,000, please contact your local FedEx Account Manager or our Customer Service Team for further information.
2. After a deferred payment period of five working days, a non-freight invoice will be billed to your FedEx Account with a duty and tax advancement charge of 2% of the duty and tax as well as Sales Tax amount or a minimum of MYR15.75, whichever is greater. This applies if you have incurred a duty and tax amount exceeding MYR31.50 per shipment or per air waybill.

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Sign up for FedEx eNews

Sign up for FedEx eNews

Email is a great way to be alerted about the latest news that may impact your shipments and stay updated with special offers.


Already Subscribe?

You can change your email preference anytime. Add, remove something no longer needed or unsubscribe.