Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Customer Service Hotline

1-800 743 2626 (toll-free line for Singapore lines only)
(65) 6743 2626 (for non-Singapore lines)

Customer Service Hours

Monday through Friday from 0800hrs to 2200hrs
Saturday from 0800hrs to 1800hrs
Sunday: No Service

Public Holidays other than Sunday from 0900hrs to 17:00hrs (only enquiries, no pick-ups or deliveries)

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call us at (65) 67498709.

*Technical Support Hotline Service Hours: 24 hours, 7 days a week

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form