Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Customer Service Hotline
1-800 743 2626 (toll-free line for Singapore lines only)
(65) 6743 2626 (for non-Singapore lines)
Customer Service Hours
Monday through Friday from 0800hrs to 2200hrs
Saturday from 0800hrs to 1800hrs
Sunday: No Service
Public Holidays other than Sunday from 0900hrs to 17:00hrs (only enquiries, no pick-ups or deliveries)
For enquiries or assistance on FedEx automation products and applications, you can call us at (65) 67498709.
*Technical Support Hotline Service Hours: 24 hours, 7 days a week
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.