- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.
Customer Service Hotline
- 1-800 743 2626 (toll-free line for Singapore lines only)
- (65) 6743 2626 (for non-Singapore lines)
Customer Service Hours
Monday through Friday from 0800 hrs to 2200 hrs
Saturday from 0800 hrs to 1800 hrs
Sunday: No Service
Public Holidays other than Sunday from 0900 hrs to 17:00 hrs (only enquiries, no pick-ups or deliveries)
For enquiries or assistance on FedEx automation products and applications, you can call us at (65) 67498709.
*Technical Support Hotline Service Hours: 24 hours, 7 days a week
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.