Posted on October 25, 2017
Service Adjustment due to the Royal Cremation Ceremony for His Majesty King Bhumibol Adulyadej
The Royal Cremation of His Majesty King Bhumibol Adulyadej is scheduled for 25-29 October 2017. Thursday, 26 October, will be the royal cremation day, and it has been declared a public holiday by the Cabinet to allow the people to take part in paying a final tribute to His Majesty the late King.
On this date, we are operating on our usual Public Holiday’s schedule. However, there are some adjustments on our call-in cut-off times, FedEx Stations and World Service Center operations hours on October 26, 2017 and customers may experience service limitations.
We are adjusting our call-in cut-off times (85 postal codes) from 5:00pm to 12:00pm (noon). FedEx Stations and World Service Centers at Bangna, Rama 3, Laksi and Ayutthaya locations are operating from 9:00am to 12:00pm. All other stations will be closed on October 26, 2017. Our Customer Service operations hours remain the same from 8:00am to 5:00pm.
We encourage FedEx customers to contact our Customer Service team for more details prior to shipping.
We regret any inconvenience you may experience and are committed to delivering your shipment to its destination as soon as possible. For further enquiries, please contact our Customer Service team at 1782 or 1800 236 236.
Posted on June 2, 2017
Credit Card Payments are Now Convenient, Fast and Secure
From May 22, 2017, FedEx customers can make credit card payments for their shipping charges easily, quickly and securely with one phone call.
There is no paperwork required. The transaction will be completed using the secure Electronic Payment Application. Customers simply need to call our Customer Service team to get started.
For more information, please contact your local Customer Service team.
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Change in agent for Out of Delivery Area (ODA) and Out of Pickup Area (OPA) service
Posted on February 28, 2017
Effective Monday March 13, 2017, FedEx pickup and delivery for customers in areas where FedEx does not offer direct pickup and delivery services will be handled by TNT.
FedEx is dedicated to ensuring customer’s shipments arrive at their destinations safely and securely. We are committed to ensuring we continue to meet the needs of your business. For further enquiries, please contact our Customer Service team at 1782.
Shipping Power Banks with FedEx
Posted on December 30, 2016
Effective January 1, 2017, shipments containing Power Banks must be classified as batteries, assigned as UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, where applicable, and prepared in accordance with the “2017 IATA Lithium Battery Guidance Document” published by the International Air Transport Association (IATA).
“Power Banks" are portable devices containing a lithium battery or batteries with a circuit to control the power flow. They are designed to be able to charge consumer devices such as mobile phones and tablets.
Power Banks must therefore be tendered as fully regulated Section IA or IB UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, whichever is applicable, for transport in the FedEx system. All UN 3090 Power Banks are subject to the FedEx pre-approval process.
For your reference, the following are examples of common types of Power Banks:
- Universal Power Bank. This comes in many sizes and configurations, which can be tailored to the needs of the user and device. This item typically has a Mini or Micro-USB socket for charging and full-sized USB sockets for discharging.
- Solar-Charged Power Bank. This has photovoltaic panels, which can trickle-charge the internal battery when placed in sunlight.
- Battery Phone Case. While this older style can be handy, it has very narrow device compatibility.
Please refer to the 2017 IATA Lithium Battery Guidance Document for further information as to how these devices must be classified and prepared for air transport.
Should you have any questions, please contact your local FedEx Customer Service team and ask to speak with a Dangerous Goods specialist.
FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017) (Updated)
Posted on December 21, 2016
New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries Section II (categorized as UN 3090) or stand-alone lithium ion batteries Section II (categorized as UN 3480).
Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries that have been prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (either IA or IB)*. Please note that UN 3090 and UN 3480 lithium batteries Section IA/IB are fully regulated Class 9 Dangerous Goods and are classified as Inaccessible Dangerous Goods (IDG).
Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.
What labels and marks are required for a lithium battery package?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:
a "Class 9" label;
a "Cargo Aircraft Only" label; and,
an IATA Lithium Battery Mark or Handling Label (Required for Section IB shipments only).
When the mark/label is required, customers have the choice of using either the Lithium Battery Mark (Figure 7.1.C in the 58th edition of IATA Dangerous Goods Regulations), which goes into effect on January 1, 2017, or the existing Lithium Battery Handling Label (Figure 7.4.H in the 58th edition of IATA Dangerous Goods Regulations), which can continue to be used until December 31, 2018. As of January 1, 2019, only the Lithium Battery Mark can be used.
Please note that the UN number must be placed on the IATA Lithium Battery Mark (IATA Figure 7.1.C), whereas the UN number should be placed on the package adjacent to Lithium Battery Handling Label (IATA Figure 7.4.H). The process of placing the UN number adjacent to the Lithium Battery Label (IATA Figure 7.4.H) will be a mandatory requirement of FedEx as of July 1, 2017, as per FedEx variation ‘FX-05’ to the IATA DG Regulations 58th edition.
Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?
You will be able to use all FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments*, and an IDG surcharge will apply. This information is available at: www.fedex.com/dangerousgoods.
What if I’m pre-approved for the UN 3090 Section II list?
Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in the IATA Dangerous Goods Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list*.
What’s different about Dangerous Goods training for staff?
Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.
When can I see the new IATA lithium battery policy?
IATA published its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.
What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?
What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?
The new policy changes will not impact UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment).
Should you have any questions, please contact your local Customer Service team and ask to speak with a Dangerous Goods specialist.
*Note: Acceptable to/from FedEx Dangerous Goods locations where UN 3090/UN 3480 is not prohibited.
Unacceptance of Samsung Galaxy Note 7 shipment
Posted on October 14, 2016
We are committed to the safe transport of shipments in our networks. With Samsung discontinuing sales of its replacement Galaxy Note7 smartphones, FedEx has taken additional steps to ensure our priority on safety. FedEx Express is no longer accepting any Galaxy Note7 smartphones including those from authorized distributors under any circumstances.
Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea
Posted on February 1, 2016
The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.
The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.
In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at fedex.com’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.
To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.
We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.
Short-Term Transit Time Extension for Outbound Shipments from China to the Americas
Posted on January 25, 2016
We project increases in shipping volume before the Chinese New Year. To assist you in planning your shipment schedule, we wish to give you advance notice that the transit time for outbound shipments from China to North and South America will be temporarily extended.
From February 1 until February 6, 2016, the service transit time extensions are as follows:
- Two additional working days transit time for International Priority, International Priority Freight, and International Priority DirectDistribution service; and
- Three additional working days transit time for International Economy, International Economy Freight and International Economy DirectDistribution service.
If you have any questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.
We wish you a very happy Chinese New Year!
Lithium Battery Shipment Restrictions (Updated)
FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.
Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.
These restrictions generally do not apply to lithium-ion and lithium-metal batteries (section II) packed with equipment or contained in equipment.
Further information on shipping lithium batteries can be found here.
FedEx International First® (FIF) Service Expands
FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries/territories in Asia Pacific (APAC) to worldwide destinations:
- Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
- Export shipments via FIF from select APAC countries/territories are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
- Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.
For more information about FIF service and coverage, please click here.
Transit time improvement for import shipments to western Japan
Effective August 4, 2014, the transit time for import shipments to Osaka and Hyogo prefectures will be reduced.
Inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from the Asia Pacific, Europe, Middle East and African regions will be reduced by one business day.
The transit time for FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services from North American and Latin American regions will be reduced from the current 18:00 to 12:00 (noon) the next business day after the shipment’s arrival and customs clearance.
Improved services apply to the following areas:
From the Asia Pacific, Europe, Middle East and African regions to:
- Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho
- Kobe city: Chuo, Hyogo, Nada, and Nagata-ku
- Ashiya, Itami, and Nishinomiya cities
From the North and Latin American regions to:
- Osaka city: All 24 wards
- Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities
- Amagasaki city
FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific
SenseAware® powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.
Developed by the FedEx innovation team, SenseAware® powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.
The SenseAware® powered by FedEx service can provide:
• Precise temperature readings
• A shipment’s exact location
• An alert if a shipment is opened or if the contents have been exposed to light
• Real-time data regarding the vital signs of a shipment which can be shared with trusted parties
Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware® powered by FedEx can monitor items that are:
• Unique or rare — such as samples from clinical trials.
• Temperature sensitive — such as pharmaceuticals.
• Light sensitive — such as biological specimens.
• Time critical or location critical — such as surgical kits.
• Highly controlled or regulated — such as materials requiring chain-of-custody certification.
• Bio-hazardous or dangerous — such as bacteria and viruses.
• Highly valuable — such as medical equipment.
Initially available for shipments only in the U.S., SenseAware® can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware® is also targeting further international expansion.
SenseAware® powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.
If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team on 13 26 10.
Packaging Tips for Lithium Battery Shipments
At FedEx, we understand the importance of ensuring the safe transport of your shipment. Lithium battery shipments or shipments with items that contain lithium batteries may overheat and ignite in certain conditions and, once ignited, maybe difficult to extinguish. Therefore, we would like to remind you of the regulations and correct handling procedures to ensure the safety of your packages and those who handle the shipment.
FedEx strictly adheres to the International Air Transport Association (IATA) and International Civil Aviation Organization (ICAO) regulations. As such, FedEx has compiled a set of guidelines that govern packing, marking and labeling of shipments of lithium batteries and items that contain charged batteries.
Shipments containing lithium batteries must follow the specific packaging guidelines below:
- Batteries are to be packed individually.
- Batteries must be shielded and protected to prevent short circuits.
- Batteries are completely enclosed.
- Items for shipment must be placed in a sturdy outer container.
- Labeling and documentation needs to be checked for accuracy.
- Packaging must meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. Please refer to the following link to get the latest update of such requirements. http://www.unece.org/fileadmin/DAM/trans/danger/publi/manual/Rev5_Amend1/ST-SG-AC10-11-Rev5-Amend1e.pdf.
In addition, as lithium batteries, both lithium ion and lithium metal, are fully regulated dangerous goods, it is important that the shipment is correctly identified, classified, packaged, marked and labeled. A Shipper’s Declaration for Dangerous Goods must also be completed and signed by a trained shipper.
FedEx will not accept shipments of any electronic product that includes recalled or defective lithium batteries, such as laptop computers.
To view detailed packaging guidelines and FedEx best practices for shipping lithium batteries, please click here.
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