Service News for Customers
We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.
Current News
FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific
SenseAware powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.
Developed by the FedEx innovation team, SenseAware powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.
The SenseAware powered by FedEx service can provide:
• Precise temperature readings
• A shipment’s exact location
• An alert if a shipment is opened or if the contents have been exposed to light
• Real-time data regarding the vital signs of a shipment which can be shared with trusted parties
Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware powered by FedEx can monitor items that are:
• Unique or rare — such as samples from clinical trials.
• Temperature sensitive — such as pharmaceuticals.
• Light sensitive — such as biological specimens.
• Time critical or location critical — such as surgical kits.
• Highly controlled or regulated — such as materials requiring chain-of-custody certification.
• Bio-hazardous or dangerous — such as bacteria and viruses.
• Highly valuable — such as medical equipment.
Initially available for shipments only in the U.S., SenseAware can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware is also targeting further international expansion.
SenseAware powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.
If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team.
Trial Paperless Clearance in Eastern and Northern China
Paperless customs clearance will be implemented in China in 2014. In order to ensure a smooth transition, China Customs in Beijing and Shanghai officially launched a pilot on paperless customs clearance in which FedEx is participating. FedEx in Beijing now offers paperless customs clearance for import and export shipments, which require formal customs declaration in northern China. FedEx in Shanghai offers paperless customs clearance for import shipments, which require formal customs declaration into eastern China.
During the trial period, companies which have good credit standing and fall within the A/AA/B categories, can apply for paperless clearance for shipments,* which require formal customs declaration.
Benefits of paperless clearance are as follows:
- You can transmit electronic documents directly in PDF format to your customs clearance broker.
- Since hardcopy customs documentation will no longer be required, paper usage is reduced, promoting a low-carbon environment.
- You can pick up or send shipments by submitting the electronic release information or Clearance Paperless Inspection/Release Notification Letter without having the customs stamps required for release when submitting paper documents.
- The fully automated system simplifies the clearance procedures and reduces clearance costs for low risk shipments, resulting in greater efficiency.
- Companies using paperless clearance will be in a better position to be upgraded to the AA category and enjoy more clearance privileges.
Business users can log onto the following websites for further instructions on the electronic declaration authorization system:
- Shanghai: http://www.scba.com.cn (in Chinese only)
- Beijing: http://www.chinaport.gov.cn (in Chinese only)
*Certain conditions apply. Kindly contact our Customer Service Team for further details.
FedEx Introduces Enhanced Services in China
We have upgraded our international express services in many parts of China. Now, for your shipments to and from China, you can be sure of a faster and more flexible service when using FedEx International Priority and FedEx International Economy.
The upgraded services range from expansions of our direct serve service, later call-in cut-off times to earlier delivery.*
Here are the zip codes/areas where we have implemented the enhanced services:
Eastern China
Selected zip codes for areas in Ningbo, Nanjing, Hangzhou, Shanghai, Changshu, Jiaxing, Suzhou, Wuxi, Yixing, Tongxiang, Kunshan and Wuhan.
Northern China
Selected zip codes for areas in Beijing, Tianjin, Dalian, Changchun, Shenyang, Linyi, Zaozhuang, Rizhao, Dongying, Binzhou, Heze, Laiwu, Tai’an, Ji’ning, Dezhou, Liaocheng, Xingtai, Xi’an, Baoji and Qingdao.
Southern China
Selected zip codes for areas in Guangzhou, Xiamen, Foshan, Zhongshan, Jiangmen, Maoming, Zhanjiang, Xiangtan, Zhangzhou, Hengyang and Taishan.
* The services may vary depending on the different zip codes within the above-mentioned cities.
North China
|
City |
Enhanced Services |
Zip Codes |
| Beijing | Pickup and delivery services for non-same day flight | 100141, 100166, 101102-110, 101112, 101114-115, 101117, 101119, 101200-209, 101211-215, 101300-311, 101313-314, 101318, 101400-414, 101500-101516, 102100, 102200-205, 102207, 102209, 102211-213, 102218, 102300-309, 102311, 102400, 102500, 102600-609, 102611, 100040-043, 100049, 100076, 100095, 101399, 101102, 101115, 102209, 102218, 101112, 101116, 101117, 101121, 102401-404, 102600 |
| Beijing | Extended cut-off time to 18:00 for non-same day flight | 100070 |
| Beijing | Reduced transit time by one day for outbound informal customs declared FedEx International Priority (IP) shipments for area from the 4th ring road to the 5th ring road (excluding the 5th ring road) | |
| Tianjin | Pickup and delivery services for FedEx International Priority (IP) and FedEx International Economy (IE) | 301500, 301600, 301800, 301900 |
| Tianjin | Pickup and delivery services for all FedEx International Services* |
301702, 301721, 301703, 301707, 300270-273 |
| Tianjin | Extended cut-off time to 17:30 for non-same day flight |
300400, 300402, 300403 |
| Dalian | Pickup and delivery services for all FedEx International Services* |
116200, 116300 |
| Changchun | Pickup and delivery services for IP and IE |
130033 |
| Shenyang | Pickup and delivery services for all FedEx International Services* |
110144, 110136 |
| Shenyang | Extended cut-off time to 18:00 for non-same day flight | 110001-006, 110011, 110013-016, 110021, 110023-027, 110031-036, 110041-045, 110141, 110166, 110168, 110179 |
| Shandong | Extended cut-off times Heze: 16:30 Zaozhuang 17:00 Linyi, Binzhou, Rizhao, Dongying: 17:30 Laiwu, Dezhou, Tai’an, Liaocheng, Ji’ning 18:00 |
Service type varies by different zip codes within the different cities |
| Shandong | Reduced transit time by one day for inbound and outbound informal customs declared IP and IE shipments in Binzhou, Dongying, Linyi and Rizhao |
256617, 257061, 276000-006, 276010, 276800, 276826 |
| Shandong | Reduced transit time by one day for outbound informal customs declared IP and IE shipments in Dezhou, Heze, Ji’ning, Laiwu, Liaocheng, Tai’an and Zaozhuang |
253000, 271100, 274000, 252000, 272000, 271000, 277000, 277100, 277101 |
| Linyi | Pickup and delivery services for IP and IE | 276001-006, 276010, 276034 |
| Zaozhuang | Pickup and delivery services for IP and IE | 277100, 277101 |
| Xingtai | Pickup and delivery services for all FedEx International Services* | 055550 |
| Xi’an | Pickup and delivery services for IP and IE | 710089, 710200 |
| Baoji | Pickup and delivery services for IP and IE | 721001, 721006, 721013 |
| Qingdao | Extended cut-off time to 19:00 for non-same day flight | 266001-003, 266011, 266012, 266021-023, 266031-035, 266041-046, 266061, 266071, 266100-102 |
| Qingdao | Reduced transit time by one day for outbound informal customs declared IP shipments | 266228, 266201 266111-114, 266316, Yinghai Industrial Park, Haier Industrial Park, Fuan No.1 Industrial Park, Jiaozhouwan Industrial Park |
East China
|
City |
Enhanced Services |
Zip Codes |
| Shanghai | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 201620,202150-202159, 202161-202165, 202171-202174, 202177-202181, 202183 |
| Hangzhou | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 310036, 310038, 310041, 311208, 311247, 311266, 311300, 311305, 311600, 311700 |
| Tongxiang | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* |
314514, 314515 |
| Jiaxing | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 314026, 314027, 314031, 314033, 314036, 314050, 314051 |
| Wuxi | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 214091 |
| Nanjing | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 210019, 210022, 210047, 211112, 211106, 211161, 211500 |
| Nanjing | Extended cut-off time to 17:00 for non-same day flight | 211106, 211161 |
| Ningbo | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 315114, 315123, 315131, 315133, 315144, 315145, 315193, 315830 |
|
Changshu |
Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 215501 |
| Suzhou | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 215201, 215219 |
| Yixing | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 214244-214247, 214251-214258, 214261-214267 |
| Kunshan | Extended cut-off time by 1 to 4.5 hours for same-day flight to the U.S. and EU on Saturday. This applies to IP | 215301, 215311-215316, 215321-215323, 215326, 215331-215337; 215341, 215343, 215345; 215347, 215300, 215411~215417, 215421-215428, 215431, 215433-215437, 215400, 215511, 215517, 215518, 215523, 215533, 215558, 215500 |
| Wuhan | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 430058, 430075, 430200, 430205, 430011, 430081, 430100, 430300, 430311, 430312 |
| Wuhan | Extended cut-off time by 3.5 hours for non-same day flight, applies to all FedEx International Services* | 430223 |
South China
|
City |
Enhanced Services |
Zip Codes |
|
Guangzhou |
Extended same-day flight cut-off time to 18:00 for informal customs declared IP and IE shipments from Baiyun District to EU and Asia | 510165, 510168, 510407, 510420, 510421, 510425, 510431, 510440, 510445, 510540, 510545, 510550, 510430 |
| Guangzhou | Extended same-day flight cut-off time to 14:00 for informal customs declared IP and IE shipments from Xintang Town to the U.S from Tuesday to Saturday. | 511356 |
| Guangzhou | Pickup and delivery services for non-same day flight in Huadu District, applies to all FedEx International Services | 510870 |
| Xiamen | Extended cut-off time to 12:00 for same-day flight to the U.S., applies to IP and IE. | 361001-361006, 361008, 361009, 361011, 361012, 361021, 361022 |
| Extended cut-off time to 11:30 for same-day flight to the U.S., applies to IP and IE. | 361023, 361024, 361026, 361027, 361100-361102, 361104, 361111, 361121 |
|
| Jiangmen, Zhanjiang, Xiangtan, Hengyang, Zhongshan, Foshan, Zhangzhou, Maoming, Taishan | Pickup and delivery services for non-same day flight, applies to all FedEx International Services* | 529260 524001-524006, 524008, 524009, 524011-524013, 524018, 524022, 524032-524034, 524036-524038, 524042-524045, 524099 411102, 411103, 411105 421001, 421002 528472 528135, 528137, 528531 363201-363219, 363400-363403, 363600-363609, 363612, 363700-363709, 363800-363809, 363900-363905, 363811 525000, 525011, 525024 529260 |
* All international services include FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF) and FedEx International Economy Freight (IEF)
- FedEx Direct US-NZ Flight Launch
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FedEx is delighted to announce the launch of a direct U.S. to New Zealand flight beginning from August 5, 2012.
As a pioneer in express transportation, FedEx is the first express transportation service provider to launch a direct U.S. to New Zealand flight with a routing of Los Angeles-Honolulu-Auckland-Sydney-Guangzhou. Doing business with your customers in the U.S., New Zealand and Australia is now easier and faster than ever before!This once per week flight into Auckland, New Zealand is part of the continued enhancement of our global operational network and our commitment to provide better connectivity, increased capacity and faster service to our New Zealand and Asia Pacific customers.
FedEx direct U.S. to New Zealand flight will offer more freight capacity for New Zealand exporters and Australian importers for their trans-Tasman shipments. Customers shipping on a Friday from the U.S. to New Zealand using FedEx International Priority® (IP) and FedEx International Priority Freight® (IPF) service will enjoy next business day delivery and two-business day delivery respectively.
To arrange your express shipment please contact your Customer Service Team.
- New Stations in Hadyai and Khon Kaen Province
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We are continuously working to improve our service for our customers in Thailand. Our recent efforts include direct-serve service to two new provinces – Hadyai and Khon Kaen.
Our service in Hadyai province is currently available. The permanent location for our new Hadyai station will open on February 1, 2013. The address is:
Hadyai Station
117/6 Karnjanawanich Road,
T.Banpru, A.Hatyai
Songkhla 90250
Our station in Khon Kaen, which began operations on January 7, 2013, is located at the following address:
Khon Kaen Station
3/21 Room No. L3
Lak Muang Office Gallery Bldg.
Sri Chan Road
A.Muang
Khon Kaen 40000
Customers in Hadyai and Khon Kaen may contact our Customer Service Hotline to schedule a pick up or to drop off their shipment.
If you would like more information about the range of services offered by FedEx, please contact our Customer Service team at 1782.
