Service News for Customers
We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.
Posted on March 24, 2016
Temporary suspension of the Korea Out of Pick-up Area (OPA) and/or Out of Delivery Area (ODA) surcharge quotation through FedEx offline shipping tools (April 4 – 9, 2016)
From April 4 - 9, 2016, FedEx offline shipping tools, namely FedEx Ship Manager Software and FedEx Ship Manager Server will not show an Out of Pick-up Area (OPA) and/or Out of Delivery Area (ODA) surcharge in the Rate Quote for shipments to or from OPA/ODA postal code areas in Korea.
Please contact your local FedEx Customer Service team for an accurate quotation during this period.
Posted on February 1, 2016
Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea
The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.
The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including 'Get Rates & Transit Times' and 'Schedule and Manage Pickups' on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.
In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including 'FedEx Ship Manager software' and 'FedEx Ship Manager at fedex.com', update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.
To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.
We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.
- Short-Term Transit Time Extension for Outbound Shipments from China to the Americas
Posted on January 25, 2016
We project increases in shipping volume before the Chinese New Year. To assist you in planning your shipment schedule, we wish to give you advance notice that the transit time for outbound shipments from China to North and South America will be temporarily extended.
From February 1 until February 6, 2016, the service transit time extensions are as follows:
- Two additional working days transit time for International Priority, International Priority Freight, and International Priority DirectDistribution service; and
- Three additional working days transit time for International Economy, International Economy Freight and International Economy DirectDistribution service.
If you have any questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.
We wish you a very happy Chinese New Year!
- Lithium Battery Shipment Restrictions (Updated)
FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.
Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.
These restrictions generally do not apply to lithium-ion and lithium-metal batteries (section II) packed with equipment or contained in equipment.
Further information on shipping lithium batteries can be found here.
- FedEx International First<sup>®</sup> (FIF) Service Expands
FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries in Asia Pacific (APAC) to worldwide destinations:
- Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
- Export shipments via FIF from select APAC countries are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
- Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.
For more information about FIF service and coverage, please click here.
- Transit time improvement for import shipments to western Japan
Effective August 4, 2014, the transit time for import shipments to Osaka and Hyogo prefectures will be reduced.
Inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from the Asia Pacific, Europe, Middle East and African regions will be reduced by one business day.
The transit time for FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services from North American and Latin American regions will be reduced from the current 18:00 to 12:00 (noon) the next business day after the shipment’s arrival and customs clearance.
Improved services apply to the following areas:
From the Asia Pacific, Europe, Middle East and African regions to:
- Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho
- Kobe city: Chuo, Hyogo, Nada, and Nagata-ku
- Ashiya, Itami, and Nishinomiya cities
From the North and Latin American regions to:
- Osaka city: All 24 wards
- Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities
- Amagasaki city
- Indonesian Custom Clearance Temporary Closure and FedEx Service Hour Adjustment during Festive Holiday Week (Eid al-Fitr Holiday)
Due to the festive Eid al-Fitr holiday week, Indonesian Customs will close all clearance processing on July 28th -29th and will extend its closure for Free Trade Zone only (also known as BC23) until July 31st.
FedEx will adjust its service hours during the festive holiday week from July 28th to August 1st as well. Our temporary arrangements are as below:
July 28 July 29 July 30 July 31 Aug 1 Pickup N/A N/A Call cut off time 17.00 Call cut off time 17.00 Call cut off time 17.00 Delivery N/A N/A Available Available Available Self collect at FedEx Station Available Available Available Available Available Customer Service hour 11.00 – 17.00 9.00-17.00 8.30-18.00 8.30-18.00 8.30-18.00
For more information about your shipment please contact your local Customer Service Team.
- FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific
SenseAware powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.
Developed by the FedEx innovation team, SenseAware powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.
The SenseAware powered by FedEx service can provide:
• Precise temperature readings
• A shipment’s exact location
• An alert if a shipment is opened or if the contents have been exposed to light
• Real-time data regarding the vital signs of a shipment which can be shared with trusted parties
Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware powered by FedEx can monitor items that are:
• Unique or rare — such as samples from clinical trials.
• Temperature sensitive — such as pharmaceuticals.
• Light sensitive — such as biological specimens.
• Time critical or location critical — such as surgical kits.
• Highly controlled or regulated — such as materials requiring chain-of-custody certification.
• Bio-hazardous or dangerous — such as bacteria and viruses.
• Highly valuable — such as medical equipment.
Initially available for shipments only in the U.S., SenseAware can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware is also targeting further international expansion.
SenseAware powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.
- Trial Paperless Clearance in Eastern and Northern China
Paperless customs clearance will be implemented in China in 2014. In order to ensure a smooth transition, China Customs in Beijing and Shanghai officially launched a pilot on paperless customs clearance in which FedEx is participating. FedEx in Beijing now offers paperless customs clearance for import and export shipments, which require formal customs declaration in northern China. FedEx in Shanghai offers paperless customs clearance for import shipments, which require formal customs declaration into eastern China.
During the trial period, companies which have good credit standing and fall within the A/AA/B categories, can apply for paperless clearance for shipments,* which require formal customs declaration.
Benefits of paperless clearance are as follows:
- You can transmit electronic documents directly in PDF format to your customs clearance broker.
- Since hardcopy customs documentation will no longer be required, paper usage is reduced, promoting a low-carbon environment.
- You can pick up or send shipments by submitting the electronic release information or Clearance Paperless Inspection/Release Notification Letter without having the customs stamps required for release when submitting paper documents.
- The fully automated system simplifies the clearance procedures and reduces clearance costs for low risk shipments, resulting in greater efficiency.
- Companies using paperless clearance will be in a better position to be upgraded to the AA category and enjoy more clearance privileges.
Business users can log onto the following websites for further instructions on the electronic declaration authorization system:
- Shanghai: http://www.scba.com.cn (in Chinese only)
- Beijing: http://www.chinaport.gov.cn (in Chinese only)
*Certain conditions apply. Kindly contact our Customer Service Team for further details.
- FedEx Introduces Enhanced Services in China
We have upgraded our international express services in many parts of China. Now, for your shipments to and from China, you can be sure of a faster and more flexible service when using FedEx International Priority and FedEx International Economy.
The upgraded services range from expansions of our direct serve service, later call-in cut-off times to earlier delivery.*
Here are the zip codes/areas where we have implemented the enhanced services:
Selected zip codes for areas in Ningbo, Nanjing, Hangzhou, Shanghai, Changshu, Jiaxing, Suzhou, Wuxi, Yixing, Tongxiang, Kunshan and Wuhan.
Selected zip codes for areas in Beijing, Tianjin, Dalian, Changchun, Shenyang, Linyi, Zaozhuang, Rizhao, Dongying, Binzhou, Heze, Laiwu, Tai’an, Ji’ning, Dezhou, Liaocheng, Xingtai, Xi’an, Baoji and Qingdao.
Selected zip codes for areas in Guangzhou, Xiamen, Foshan, Zhongshan, Jiangmen, Maoming, Zhanjiang, Xiangtan, Zhangzhou, Hengyang and Taishan.
* The services may vary depending on the different zip codes within the above-mentioned cities.
Beijing Pickup and delivery services for non-same day flight 100141, 100166, 101102-110, 101112, 101114-115, 101117, 101119, 101200-209, 101211-215, 101300-311, 101313-314, 101318, 101400-414, 101500-101516, 102100, 102200-205, 102207, 102209, 102211-213, 102218, 102300-309, 102311, 102400, 102500, 102600-609, 102611, 100040-043, 100049, 100076, 100095, 101399, 101102, 101115, 102209, 102218, 101112, 101116, 101117, 101121, 102401-404, 102600 Beijing Extended cut-off time to 18:00 for non-same day flight 100070 Beijing Reduced transit time by one day for outbound informal customs declared FedEx International Priority (IP) shipments for area from the 4th ring road to the 5th ring road (excluding the 5th ring road) Tianjin Pickup and delivery services for FedEx International Priority (IP) and FedEx International Economy (IE) 301500, 301600, 301800, 301900 Tianjin Pickup and delivery services for all FedEx International Services* 301702, 301721, 301703, 301707, 300270-273 Tianjin Extended cut-off time to 17:30 for non-same day flight 300400, 300402, 300403 Dalian Pickup and delivery services for all FedEx International Services* 116200, 116300 Changchun Pickup and delivery services for IP and IE 130033 Shenyang Pickup and delivery services for all FedEx International Services* 110144, 110136 Shenyang Extended cut-off time to 18:00 for non-same day flight 110001-006, 110011, 110013-016, 110021, 110023-027, 110031-036, 110041-045, 110141, 110166, 110168, 110179 Shandong Extended cut-off times
Linyi, Binzhou, Rizhao, Dongying:
Laiwu, Dezhou, Tai’an, Liaocheng, Ji’ning 18:00
Service type varies by different zip codes within the different cities Shandong Reduced transit time by one day for inbound and outbound informal customs declared IP and IE shipments in Binzhou, Dongying, Linyi and Rizhao 256617, 257061, 276000-006, 276010, 276800, 276826 Shandong Reduced transit time by one day for outbound informal customs declared IP and IE shipments in Dezhou, Heze, Ji’ning, Laiwu, Liaocheng, Tai’an and Zaozhuang 253000, 271100, 274000, 252000, 272000, 271000, 277000, 277100, 277101 Linyi Pickup and delivery services for IP and IE 276001-006, 276010, 276034 Zaozhuang Pickup and delivery services for IP and IE 277100, 277101 Xingtai Pickup and delivery services for all FedEx International Services* 055550 Xi’an Pickup and delivery services for IP and IE 710089, 710200 Baoji Pickup and delivery services for IP and IE 721001, 721006, 721013 Qingdao Extended cut-off time to 19:00 for non-same day flight 266001-003, 266011, 266012, 266021-023, 266031-035, 266041-046, 266061, 266071, 266100-102 Qingdao Reduced transit time by one day for outbound informal customs declared IP shipments 266228, 266201
Yinghai Industrial Park,
Haier Industrial Park,
Fuan No.1 Industrial Park, Jiaozhouwan Industrial Park
Shanghai Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 201620,202150-202159, 202161-202165, 202171-202174, 202177-202181, 202183 Hangzhou Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 310036, 310038, 310041, 311208, 311247, 311266, 311300, 311305, 311600, 311700 Tongxiang Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 314514, 314515 Jiaxing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 314026, 314027, 314031, 314033, 314036, 314050, 314051 Wuxi Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 214091 Nanjing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 210019, 210022, 210047, 211112, 211106, 211161, 211500 Nanjing Extended cut-off time to 17:00 for non-same day flight 211106, 211161 Ningbo Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 315114, 315123, 315131, 315133, 315144, 315145, 315193, 315830
Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 215501 Suzhou Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 215201, 215219 Yixing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 214244-214247, 214251-214258,
Kunshan Extended cut-off time by 1 to 4.5 hours for same-day flight to the U.S. and EU on Saturday. This applies to IP 215301, 215311-215316, 215321-215323, 215326, 215331-215337; 215341, 215343, 215345; 215347, 215300, 215411~215417, 215421-215428, 215431, 215433-215437, 215400, 215511, 215517, 215518, 215523, 215533, 215558, 215500 Wuhan Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 430058, 430075, 430200, 430205, 430011, 430081, 430100, 430300, 430311, 430312 Wuhan Extended cut-off time by 3.5 hours for non-same day flight, applies to all FedEx International Services* 430223
Extended same-day flight cut-off time to 18:00 for informal customs declared IP and IE shipments from Baiyun District to EU and Asia 510165, 510168, 510407, 510420, 510421, 510425, 510431, 510440, 510445, 510540, 510545, 510550, 510430 Guangzhou Extended same-day flight cut-off time to 14:00 for informal customs declared IP and IE shipments from Xintang Town to the U.S from Tuesday to Saturday. 511356 Guangzhou Pickup and delivery services for non-same day flight in Huadu District, applies to all FedEx International Services 510870 Xiamen Extended cut-off time to 12:00 for same-day flight to the U.S., applies to IP and IE. 361001-361006, 361008, 361009, 361011, 361012, 361021, 361022 Extended cut-off time to 11:30 for same-day flight to the U.S., applies to IP and IE. 361023, 361024, 361026, 361027, 361100-361102, 361104, 361111, 361121 Jiangmen, Zhanjiang, Xiangtan, Hengyang, Zhongshan, Foshan, Zhangzhou, Maoming, Taishan Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 529260
524001-524006, 524008, 524009, 524011-524013, 524018, 524022, 524032-524034, 524036-524038, 524042-524045, 524099
411102, 411103, 411105
528135, 528137, 528531
363201-363219, 363400-363403, 363600-363609, 363612, 363700-363709, 363800-363809, 363900-363905, 363811
525000, 525011, 525024
* All international services include FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF) and FedEx International Economy Freight (IEF)
- FedEx Direct US-NZ Flight Launch
FedEx is delighted to announce the launch of a direct U.S. to New Zealand flight beginning from August 5, 2012.
As a pioneer in express transportation, FedEx is the first express transportation service provider to launch a direct U.S. to New Zealand flight with a routing of Los Angeles-Honolulu-Auckland-Sydney-Guangzhou. Doing business with your customers in the U.S., New Zealand and Australia is now easier and faster than ever before!
This once per week flight into Auckland, New Zealand is part of the continued enhancement of our global operational network and our commitment to provide better connectivity, increased capacity and faster service to our New Zealand and Asia Pacific customers.
FedEx direct U.S. to New Zealand flight will offer more freight capacity for New Zealand exporters and Australian importers for their trans-Tasman shipments. Customers shipping on a Friday from the U.S. to New Zealand using FedEx International Priority® (IP) and FedEx International Priority Freight® (IPF) service will enjoy next business day delivery and two-business day delivery respectively.
To arrange your express shipment please contact your Customer Service Team.
- New Stations in Hadyai and Khon Kaen Province
We are continuously working to improve our service for our customers in Thailand. Our recent efforts include direct-serve service to two new provinces – Hadyai and Khon Kaen.
Our service in Hadyai province is currently available. The permanent location for our new Hadyai station will open on February 1, 2013. The address is:
117/6 Karnjanawanich Road,
Our station in Khon Kaen, which began operations on January 7, 2013, is located at the following address:
Khon Kaen Station
3/21 Room No. L3
Lak Muang Office Gallery Bldg.
Sri Chan Road
Khon Kaen 40000
Customers in Hadyai and Khon Kaen may contact our Customer Service Hotline to schedule a pick up or to drop off their shipment.
If you would like more information about the range of services offered by FedEx, please contact our Customer Service team at 1782.