Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

Current News

FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific

SenseAware powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments.  It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware powered by FedEx service can provide:

 

• Precise temperature readings
• A shipment’s exact location
• An alert if a shipment is opened or if the contents have been exposed to light
• Real-time data regarding the vital signs of a shipment which can be shared with trusted parties

 

Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware powered by FedEx can monitor items that are:

 

• Unique or rare — such as samples from clinical trials.
• Temperature sensitive — such as pharmaceuticals.
• Light sensitive — such as biological specimens.
• Time critical or location critical — such as surgical kits.
• Highly controlled or regulated — such as materials requiring chain-of-custody certification.
• Bio-hazardous or dangerous — such as bacteria and viruses.
• Highly valuable — such as medical equipment.

Initially available for shipments only in the U.S., SenseAware can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware is also targeting further international expansion.

 

SenseAware powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

 

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team.

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Trial Paperless Clearance in Eastern and Northern China

Paperless customs clearance will be implemented in China in 2014. In order to ensure a smooth transition, China Customs in Beijing and Shanghai officially launched a pilot on paperless customs clearance in which FedEx is participating. FedEx in Beijing now offers paperless customs clearance for import and export shipments, which require formal customs declaration in northern China. FedEx in Shanghai offers paperless customs clearance for import shipments, which require formal customs declaration into eastern China.

 
During the trial period, companies which have good credit standing and fall within the A/AA/B categories, can apply for paperless clearance for shipments,* which require formal customs declaration.  

Benefits of paperless clearance are as follows:

  • You can transmit electronic documents directly in PDF format to your customs clearance broker.  
  • Since hardcopy customs documentation will no longer be required, paper usage is reduced, promoting a low-carbon environment.  
  • You can pick up or send shipments by submitting the electronic release information or Clearance Paperless Inspection/Release Notification Letter without having the customs stamps required for release when submitting paper documents. 
  • The fully automated system simplifies the clearance procedures and reduces clearance costs for low risk shipments, resulting in greater efficiency. 
  • Companies using paperless clearance will be in a better position to be upgraded to the AA category and enjoy more clearance privileges.

Business users can log onto the following websites for further instructions on the electronic declaration authorization system:

*Certain conditions apply. Kindly contact our Customer Service Team for further details.

FedEx Introduces Enhanced Services in China

We have upgraded our international express services in many parts of China. Now, for your shipments to and from China, you can be sure of a faster and more flexible service when using FedEx International Priority and FedEx International Economy.

The upgraded services range from expansions of our direct serve service, later call-in cut-off times to earlier delivery.*

Here are the zip codes/areas where we have implemented the enhanced services:

Eastern China
Selected zip codes for areas in Ningbo, Nanjing, Hangzhou, Shanghai, Changshu, Jiaxing, Suzhou, Wuxi, Yixing, Tongxiang, Kunshan and Wuhan.

Northern China
Selected zip codes for areas in Beijing, Tianjin, Dalian, Changchun, Shenyang, Linyi, Zaozhuang, Rizhao, Dongying, Binzhou, Heze, Laiwu, Tai’an, Ji’ning, Dezhou, Liaocheng, Xingtai, Xi’an, Baoji and Qingdao.

Southern China
Selected zip codes for areas in Guangzhou, Xiamen, Foshan, Zhongshan, Jiangmen, Maoming, Zhanjiang, Xiangtan, Zhangzhou, Hengyang and Taishan.

* The services may vary depending on the different zip codes within the above-mentioned cities.

North China

City

Enhanced Services

Zip Codes

Beijing Pickup and delivery services for non-same day flight 100141, 100166, 101102-110, 101112, 101114-115, 101117, 101119, 101200-209, 101211-215, 101300-311, 101313-314, 101318, 101400-414, 101500-101516, 102100, 102200-205, 102207, 102209, 102211-213, 102218, 102300-309, 102311, 102400, 102500, 102600-609, 102611, 100040-043, 100049, 100076, 100095, 101399, 101102, 101115, 102209, 102218, 101112, 101116, 101117, 101121, 102401-404, 102600
Beijing Extended cut-off time to 18:00 for non-same day flight 100070
Beijing Reduced transit time by one day for outbound informal customs declared FedEx International Priority (IP) shipments for area from the 4th ring road to the 5th ring road (excluding the 5th ring road)  
Tianjin Pickup and delivery services for FedEx International Priority (IP) and FedEx International Economy (IE) 301500, 301600, 301800, 301900
Tianjin Pickup and delivery services for all FedEx International Services*
301702, 301721, 301703, 301707, 300270-273
Tianjin Extended cut-off time to 17:30 for non-same day flight
300400, 300402, 300403
Dalian Pickup and delivery services for all FedEx International Services*
116200, 116300
Changchun Pickup and delivery services for IP and IE
130033
Shenyang Pickup and delivery services for all FedEx International Services*
110144, 110136
Shenyang Extended cut-off time to 18:00 for non-same day flight 110001-006, 110011, 110013-016, 110021, 110023-027, 110031-036, 110041-045, 110141, 110166, 110168, 110179
Shandong Extended cut-off times
Heze: 16:30
Zaozhuang 17:00
Linyi, Binzhou, Rizhao, Dongying:
17:30
Laiwu, Dezhou, Tai’an, Liaocheng, Ji’ning 18:00
Service type varies by different zip codes within the different cities
Shandong Reduced transit time by one day for inbound and outbound informal customs declared IP and IE shipments in Binzhou, Dongying, Linyi and Rizhao
256617, 257061, 276000-006, 276010, 276800, 276826
Shandong Reduced transit time by one day for outbound informal customs declared IP and IE shipments in Dezhou, Heze, Ji’ning, Laiwu, Liaocheng, Tai’an and Zaozhuang
253000, 271100, 274000, 252000, 272000, 271000, 277000, 277100, 277101
Linyi Pickup and delivery services for IP and IE 276001-006, 276010, 276034
Zaozhuang Pickup and delivery services for IP and IE 277100, 277101
Xingtai Pickup and delivery services for all FedEx International Services* 055550
Xi’an Pickup and delivery services for IP and IE 710089, 710200
Baoji Pickup and delivery services for IP and IE 721001, 721006, 721013

Qingdao Extended cut-off time to 19:00 for non-same day flight 266001-003, 266011, 266012, 266021-023, 266031-035, 266041-046, 266061, 266071, 266100-102

Qingdao Reduced transit time by one day for outbound informal customs declared IP shipments 266228, 266201
266111-114, 266316,
Yinghai Industrial Park,
Haier Industrial Park,
Fuan No.1 Industrial Park, Jiaozhouwan Industrial Park

 

East China

City

Enhanced Services

Zip Codes

Shanghai Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 201620,202150-202159, 202161-202165, 202171-202174, 202177-202181, 202183
Hangzhou Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 310036, 310038, 310041, 311208, 311247, 311266, 311300, 311305, 311600, 311700
Tongxiang Pickup and delivery services for non-same day flight, applies to all FedEx International Services*
314514, 314515
Jiaxing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 314026, 314027, 314031, 314033, 314036, 314050, 314051
Wuxi Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 214091
Nanjing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 210019, 210022, 210047, 211112, 211106, 211161, 211500
Nanjing Extended cut-off time to 17:00 for non-same day flight 211106, 211161
Ningbo Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 315114, 315123, 315131, 315133, 315144, 315145, 315193, 315830

Changshu

Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 215501
Suzhou Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 215201, 215219
Yixing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 214244-214247, 214251-214258,
214261-214267
Kunshan Extended cut-off time by 1 to 4.5 hours for same-day flight to the U.S. and EU on Saturday. This applies to IP 215301, 215311-215316, 215321-215323, 215326, 215331-215337; 215341, 215343, 215345; 215347, 215300, 215411~215417, 215421-215428, 215431, 215433-215437, 215400, 215511, 215517, 215518, 215523, 215533, 215558, 215500
Wuhan Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 430058, 430075, 430200, 430205, 430011, 430081, 430100, 430300, 430311, 430312
Wuhan Extended cut-off time by 3.5 hours for non-same day flight, applies to all FedEx International Services* 430223


South China

City

Enhanced Services

Zip Codes

Guangzhou

Extended same-day flight cut-off time to 18:00 for informal customs declared IP and IE shipments from Baiyun District to EU and Asia 510165, 510168, 510407, 510420, 510421, 510425, 510431, 510440, 510445, 510540, 510545, 510550, 510430
Guangzhou Extended same-day flight cut-off time to 14:00 for informal customs declared IP and IE shipments from Xintang Town to the U.S from Tuesday to Saturday. 511356
Guangzhou Pickup and delivery services for non-same day flight in Huadu District, applies to all FedEx International Services 510870
Xiamen Extended cut-off time to 12:00 for same-day flight to the U.S., applies to IP and IE. 361001-361006, 361008, 361009, 361011, 361012, 361021, 361022
  Extended cut-off time to 11:30 for same-day flight to the U.S., applies to IP and IE. 361023, 361024, 361026, 361027, 361100-361102, 361104, 361111, 361121
Jiangmen, Zhanjiang, Xiangtan, Hengyang, Zhongshan, Foshan, Zhangzhou, Maoming, Taishan Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 529260
524001-524006, 524008, 524009, 524011-524013, 524018, 524022, 524032-524034, 524036-524038, 524042-524045, 524099
411102, 411103, 411105
421001, 421002
528472
528135, 528137, 528531
363201-363219, 363400-363403, 363600-363609, 363612, 363700-363709, 363800-363809, 363900-363905, 363811
525000, 525011, 525024
529260

 

* All international services include FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF) and FedEx International Economy Freight (IEF)

FedEx Direct US-NZ Flight Launch

FedEx is delighted to announce the launch of a direct U.S. to New Zealand flight beginning from August 5, 2012.


As a pioneer in express transportation, FedEx is the first express transportation service provider to launch a direct U.S. to New Zealand flight with a routing of Los Angeles-Honolulu-Auckland-Sydney-Guangzhou. Doing business with your customers in the U.S., New Zealand and Australia is now easier and faster than ever before!

This once per week flight into Auckland, New Zealand is part of the continued enhancement of our global operational network and our commitment to provide better connectivity, increased capacity and faster service to our New Zealand and Asia Pacific customers.

FedEx direct U.S. to New Zealand flight will offer more freight capacity for New Zealand exporters and Australian importers for their trans-Tasman shipments. Customers shipping on a Friday from the U.S. to New Zealand using FedEx International Priority® (IP) and FedEx International Priority Freight® (IPF) service will enjoy next business day delivery and two-business day delivery respectively.

To arrange your express shipment please contact your Customer Service Team.

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ShowLocal Service News
New Stations in Hadyai and Khon Kaen Province

We are continuously working to improve our service for our customers in Thailand. Our recent efforts include direct-serve service to two new provinces – Hadyai and Khon Kaen.

Our service in Hadyai province is currently available. The permanent location for our new Hadyai station will open on February 1, 2013. The address is:

Hadyai Station
117/6 Karnjanawanich Road,
T.Banpru, A.Hatyai
Songkhla 90250

Our station in Khon Kaen, which began operations on January 7, 2013, is located at the following address:

Khon Kaen Station
3/21 Room No. L3
Lak Muang Office Gallery Bldg.
Sri Chan Road
A.Muang
Khon Kaen 40000

Customers in Hadyai and Khon Kaen may contact our Customer Service Hotline to schedule a pick up or to drop off their shipment.

If you would like more information about the range of services offered by FedEx, please contact our Customer Service team at 1782.