Service, Regulatory Updates and Important Notifications
We expect a surge in shipping volume before the China National Day Holiday.
To assist you in planning your shipment, we wish to give you advance notice that the transit time for outbound shipments from China, Hong Kong SAR and South Korea will be temporarily extended, as per the table below.
|Origins||Destinations||Affected Services||Additional transit time
|International Priority (IP)
International Priority Freight (IPF)
|1||Sep 24 – Oct 1|
|International Economy (IE)
International Economy Freight (IEF)
|Europe, Middle East,
Indian Subcontinent, and Africa
|IE/IEF||3||Sep 27 – Oct 1|
|Hong Kong SAR||USA, Canada,
|IP/IPF/IE/IEF||1||Sep 26 – Oct 1|
|South Korea||Asia||IP/IPF/IE/IEF||1||Sep 27 – Oct 1|
* If the shipment is picked up after the cut off time, the Pickup Date will be the next day.
If you have further questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.
Effective September 30, 2019, the correct postal code will be required when you ship to Saudi Arabia. This will allow us to improve service and satisfy regulatory compliance requirements.
It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.
If you frequently use the address book feature or other recipient address source, you will need to update any entries for this country to ensure that the correct postal code and format are saved by September 29, 2019.
We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
Refer to the following table for the postal formats:
|Country Code||Regions||Postal Format Effective September 30, 2019|
|Middle East||NNNNN (5 digits)|
Thank you for taking the time to make this important change to your address book.
FedEx had recently announced a new funds transfer service – “PromptPay” This service is now renamed as “Online Bill Payment”. You can now make payments via PromptPay registered Online Bill Payment for FedEx invoices using your Mobile Banking App, Online Banking Application or ATM.
To make payments, input the Biller ID and Invoice Number as printed on your Invoice, Statement of Account/ Dunning. For more information, please contact the FedEx Thailand Customer Service hotline.
For the list of banks participating in PromptPay, Thailand, please click here
Shipping Regulatory Update
The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.
The impacted categories of goods can be found from the link below: https://www.cbp.gov/sites/default/files/assets/documents/2018-Oct/Section301_HTSUS_Ref-Guide_Oct2-2018.pdf
On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.
The impacted categories of goods can be viewed on the below link (For your reference): http://gss.mof.gov.cn/zhengwuxinxi/zhengcefabu/201905/t20190513_3256788.html
There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 1782 (Bangkok Hotline Number) / 1.800.236.236 (Toll free numbers from outside Bangkok and vicinity).
From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.
Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.
This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.
The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.
If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.
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