Service, Regulatory Updates and Important Notifications
Dubai Airports has announced scheduled maintenance for the southern runway at Dubai International Airport (DXB) from April 16 to May 30, 2019. All cargo and commercial airlines will reduce their operations at DXB during this period, resulting in changes to the flight schedules of FedEx and other cargo and commercial flights.
Due to the temporary closure, FedEx shipments that normally transit through or travel to and from DXB may experience service delays. We have put operational contingency plans in place to minimize the service impact.
Please call your local Customer Service team to obtain the latest transit time information or status of your package.
As a part of our efforts to provide customers with greater convenience in regards to their imported shipment tracking, starting from now, FedEx customers can track their shipment declaration details on fedex.com by clicking ‘Online declaration details’ under 'Support' menu.
Customer can access information about their shipments including details about the flight and the status of the shipment. Customers can prepare their shipment information in advance in order to expedite the customs clearance procedures.
For further enquiries, please contact our Customer Service team at 1782 or visit our website at fedex.com/en-th/home.html
Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.
It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.
If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.
We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
Refer to the following table for the postal formats for these countries:
|Country Code||Regions||Postal Format Effective April 1, 2019|
*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019
Thank you for taking the time to make this important change to your address book.
Shipping Regulatory Update
From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.
Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.
This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.
The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.
If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.
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