Service, Regulatory Updates and Important Notifications
FedEx Express Thailand will adjust its operating hours during the New Year Holiday and customers may experience service limitations.
From December 31, 2018 to January 1, 2019, all FedEx Stations and World Service Centers will be closed. However, our Customer Service operational hours remain the same, from 8:00am to 5:00pm on December 31 and will be closed on January 1, 2019.
On December 29, 2018 we are operating with our usual Saturday schedule. However, FedEx Stations and World Service Centers at Chiangmai location will be closed. For customers who are expecting shipments on December 29, 2018 and would like to have a Saturday delivery service, the request should be made by 6:00pm on December 28, 2018. In addition, our Dangerous Goods service will be closed between December 29 and January 1, 2019.
We encourage FedEx customers to contact our Customer Service team for more details prior to shipping.
We regret any inconvenience you may experience and are committed to delivering your shipment to its destination as soon as possible. For further enquiries, please contact our Customer Service team at 1782 or 1800.236.236.
In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.
Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.
For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.
If you have any inquiries, please contact our customer service team.
From May 22, 2017, FedEx customers can make credit card payments for their shipping charges easily, quickly and securely with one phone call.
There is no paperwork required. The transaction will be completed using the secure Electronic Payment Application. Customers simply need to call our Customer Service team to get started.
For more information, please contact your local Customer Service team.
Shipping Regulatory Update
From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.
Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.
This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.
The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.
If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.
Effective July 1, 2017, Korea Customs Service (KCS) will apply the formal entry process on any import express shipments to South Korea that have an incomplete consignee address or incomplete telephone number on customs documents, regardless of the declared value. The formal entry process will take at least one day longer for customs clearance than the informal entry process, which is normally applied to express shipments valued less than USD 150 (or USD 200 from the U.S.).
In order to avoid delays for your shipments to South Korea, please include an accurate and complete consignee address and telephone number on your air waybill and/or commercial invoice.
Online Fraud Alert
Sign up for FedEx eNews
Email is a great way to be alerted about the latest news that may impact your shipments and stay updated with special offers.
You can change your email preference anytime. Add, remove something no longer needed or unsubscribe.