Service, Regulatory Updates and Important Notifications
Due to the impact of COVID-19, our Customer Service Hotline operating hours have been adjusted to 8:00a.m. to 8:00p.m. daily, until further notice.
Latest Service Updates
New FedEx paks you can reseal and reuse
Your favorite FedEx paks now feature an innovative second seal, keeping your shipping secure when you reseal and reuse the paks a second time.
Shipping made greener
The reusability of these paks aligns with our sustainability goals to reduce our environmental footprint, find innovative solutions and improve quality of life. All FedEx packaging is 100% recyclable, so, after its first use, our paks can be used again and then recycled – just another way we connect the world in responsible and resourceful ways.
New and improved FedEx paks will retain the same part numbers and start arriving as usual through your regular order channels. Simply look out for the new reusable FedEx Paks that will connect you with the world in a more convenient and sustainable way.
With immediate effect, FedEx has resumed document and non-document/product shipping from Bahrain to Qatar. This is in addition to the resumption of services to and from Qatar and Egypt, Saudi Arabia, and the UAE.
We look forward to supporting your return to trade, to and from Qatar, however, please note that services from Qatar to Bahrain continue to be prohibited at this time.
We look forward to supporting your return to trade to and from Qatar. Our leading network, and comprehensive service portfolio will help strengthen trade links between these markets. We are absolutely confident in supporting you and look forward to successfully navigating your return to trade with Qatar.
E-Cigarettes and Vaping Products Will Be Prohibited on Domestic and International Shipments from March 1, 2021.
FedEx is changing its policy on the transportation of electronic cigarettes and other vaping products due to the increasingly complex regulatory environment. The prohibition on such products will be effective from March 1, 2021.
From this date, FedEx customers will no longer be able to ship electronic cigarettes and other vaping products through any of the FedEx/TNT domestic or international networks.
If an unauthorized electronic cigarette or vaping product shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.
With the restoration of trade links with Qatar, FedEx has reestablished document shipping between Qatar and the UAE, Egypt and Saudi Arabia with immediate effect, including pick-up and delivery services of document shipments.
Our leading network, and comprehensive service portfolio will help strengthen trade links between these markets. We are absolutely confident in supporting you and look forward to successfully navigating your return to trade between Qatar and the UAE, Egypt and Saudi Arabia.
FedEx Delivery Manager is an interactive delivery options and notifications solution. It notifies recipients of pending deliveries via email and allows them to proactively customize final delivery.
Recipients can benefit from the possibility to receive their shipments when and where they want them delivered. Recipients in United Arab Emirates will receive a notification by email informing them that their package has been picked up by FedEx, they can either wait for their delivery as planned, or can change their delivery information in a few simple steps via our secure website.
FedEx Delivery Manager brings convenient delivery options to 59 countries worldwide.
For more information, please visit FedEx Delivery Manager.
Note: Please note that shipment eligibility conditions will apply.
FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.
As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.
Although this will not apply to individual lithium batteries packed with or contained in equipment (Section II UN 3091 & UN 3481), after January 1st, 2017, the United Nations (UN) number must be added to the IATA Lithium Battery Mark. If any further changes are required, we will notify you in advance.
IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones to children's toys. Such batteries are however dangerous goods that can pose a safety risk if not prepared in accordance with transport regulations. Click here to read more from IATA.
Shipment monitoring from pick-up to delivery
This initiative will help us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.
How does this initiative change bulk lithium battery shipments?
With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:
- Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
- Add Class 9 and Cargo Aircraft Only label
- Include the United Nations (UN) number on the International Air Transport Association (IATA) Lithium Battery Mark
- Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968
- Approve a Dangerous Goods Handling surcharge
Where can you find more information?
- Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
- As of October 12th, 2016 the new FedEx Express Lithium Battery Policy Change is included in IATA’s Dangerous Goods Regulations Manual available for purchase at iata.org This also carries information on lithium battery packing, marking, labelling & documentation
We will keep you fully informed with updates and further details as soon as they are available. In the meantime, if you have any urgent questions, please contact FedEx Express Customer Service and ask for the Dangerous Goods Specialist.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.