Cookie Notice

This is the cookie notice (hereafter “Cookie Notice”) of FedEx and its operating groups, subsidiaries and divisions, including any TNT company (hereafter “FedEx”). We have created this Cookie Notice to explain what cookies are, how we use cookies and how you can manage them. When using cookies, we often collect personal data. To learn more about the personal data we collect with cookies and how we use the personal data, please consult our Privacy Notice. In our Privacy Notice, we also explain how and why we collect and use your personal data and which rights you can exercise in relation to the processing of your personal data.
 

Last update: 08 - 2026

When this Cookie Notice mentions “FedEx”, “we”, “us”, or “our”, FedEx is referring to the FedEx company that is responsible for the use of cookies on our websites, such as www.fedex.com and www.tnt.com including any (sub)pages and mobile apps (hereafter “Websites”). As all TNT companies are now part of FedEx, the information collected via any TNT domain, such as www.tnt.com, fall within the scope of this Cookie Notice.

This Cookie Notice answers the following questions:

1. Does this Cookie Notice apply to you?
2. What are cookies and who puts them on my device?
3. Why does FedEx use cookies?
4. What categories of cookies does FedEx use?
5. How can I disable or delete cookies?
6. Where can you find a list of cookies FedEx uses?
7. What is a pixel, why does Fedex use pixels, and how can you object or withdraw?
8. What if you have other questions or complaints?
9. Will there be updates to this Cookie Notice?

FedEx uses cookies and similar technologies, such as tracking pixels, tags, web beacons, clear GIFs, JavaScript and local storage on our Websites. We refer to cookies and similar technologies as “cookies” throughout this Cookie Notice. This Cookie Notice applies to every visit to our Websites and to emails containing pixels you may receive from FedEx.

Cookies are small files containing a string of characters that are sent to your device when you visit one or more of our Websites. When you visit the Website(s), the cookie allows the Website(s) to recognize your browser and read certain information stored in this cookie. Cookies are widely used on many sites for various purposes.

Cookies may be placed on your device by FedEx as the site operator. These cookies are called ‘first party’ cookies. Some cookies may be placed on your device by other parties than FedEx, such as our advertisers or parties that place cookies to enable chat services or analyse the use of our Websites. These cookies are called ‘third party’ cookies.

Please note that any data, including personal data, collected by third parties outside our sites are not governed by this Cookie Notice, but by the privacy and cookie notices of those third parties.

We use cookies for a variety of purposes, including to:

• Help us and third parties obtain information about your visits to our Websites
• Facilitate your shipments
• Deliver advertising, communications and content from us and third parties on our Websites and those of third parties, as specific as possible to your interests
• Analyze advertisements from FedEx or third parties (which types, how many, how often etc.) you have seen on our Websites, for example to be able to tailor the advertisements to your needs and interests or prevent you from seeing the same banners too often
• Remember your language and other preferences
• Help you obtain information you are looking for
• Provide safe and secure services for online transactions
• Measure how many people use our Websites and how they use them to keep our Websites running efficiently, improve our Websites and better understand our audiences. For those purposes, we can also analyse your visiting patterns, including your mouse patterns
• Analyse and solve technical or organisational issues related to our Websites (troubleshooting)
• Allow you to share content of our Websites through your social media accounts, such as Facebook, LinkedIn or Instagram

We use functional, analytical and tracking cookies:

• Functional Cookies. We use ‘functional cookies’ for the purpose of carrying out or facilitating the transmission of communication via the Internet. Furthermore, we use these cookies when they are strictly necessary in order to provide our services to you, for example, to use a shopping cart or to log in to secure areas of our Websites. Disabling these cookies may affect the performance of our Websites or may make some of the features and services unavailable.

• Analytical Cookies. We use ‘analytical cookies’ in order to learn and understand how our visitors engage with our Websites. These cookies allow us to improve and optimize our Websites, for example by ensuring that our visitors can easily find the information they are looking for. In order to analyse how our Websites are used, we count the number of visitors, the number of visits, the number of pages you use or the location from which you visit our Websites. We only use your location if you allow us to do so. Analytical cookies also help us measure the performance of our advertising campaigns. This allows us to improve the campaigns and optimize our Websites’ content for those who engage with our advertising.

• Tracking Cookies. We use ‘tracking cookies’ as a way to compile records of the browsing history of our visitors. These cookies are, for example, used when we place advertisements on other websites and in other apps. We may also use these cookies to track which of our advertisements you have already seen, so that you will not always see the same banners or content on your social media, such as Facebook, LinkedIn or Instagram.

If you no longer want cookies to be stored on your device, you can withdraw your consent at any time by adjusting your browser settings, so that your browser refuses all cookies or the cookies from third parties. You can also delete the cookies that have already been placed on your device.

If the cookies are disabled, our Websites will continue to work. However, some parts of our Websites, such as the shipping tool or the tracking and tracing tool of packages, might not work when cookies are disabled. Moreover, disabling cookies does not mean that you will no longer see advertisements. This only means that advertisements will not be adjusted to your interests or that they will be repeated more often. If you want to disable cookies from specific parties, you can do so via www.youronlinechoices.com.

How you manage your cookie settings, including deletion, may differ per browser. Please use the “Help” function in your browser.

If you need more information about your rights in relation to any processing of your personal data based on cookies, we refer to our Privacy Notice. You can find the link under paragraph 1 of this Cookie Notice.

For a list of cookies we use, please select “Cookie Consent” in the footer of this page. Please consult the privacy and cookie notices of third parties for their use of cookies or the personal data they collect.

A pixel is a small, invisible image embedded in emails. When you open an email containing pixels, these allow us to collect information such as whether the email was opened, the date and time of opening, your IP address, operating system information, subscriber or campaign identifiers, information about the browser or devices used to view the email, and other technical information associated with its delivery and display. 

Pixels help FedEx understand which emails may be relevant to you, group customers with similar interests, measure what works, and decide which future messages or offers may be more useful to send or show you.

FedEx uses pixels for the following purposes

• Deliverability and mailing list management - We use tracking pixels to determine whether you open our emails and the date on which you do so. This helps us manage our mailing lists, identify inactive recipients, adjust the frequency of communications, and stop sending emails that are no longer relevant.
• Measuring and improving email communication - We use tracking pixels to determine whether you open our emails, when you open them, and information about the devices used to view them. This helps us measure the performance of our email campaigns, understand how recipients interact with our communications, and improve the content and effectiveness of future emails.
• Personalizing communications - We use information about your email interactions and interests to personalise future communications, recommend content that may be relevant to you, and adjust the frequency, timing, and type of communications you receive.
• Profiling and cross-channel marketing - We use information about your email engagement and interests to create audience segments and profiles. These profiles may be used to provide more relevant content, advertising, or marketing communications on websites, mobile applications, social media platforms, and other communication channels.
• Fraud detection and prevention - to detect and investigate unusual or potentially fraudulent activity, including automated interactions with emails and other suspicious patterns of use.

You may object or withdraw consent to the use of pixels via the unsubscribe link available in the footer of our emails.

Questions or complaints regarding the use of cookies can be directed to FedEx by using the contact information provided at the top of this Cookie Notice.

FedEx may update this Cookie Notice from time to time. If an amendment will have a serious impact, FedEx will endeavor to actively inform you about such amendments.