Introducing our new and improved services
Frequently asked questions
Everything you need to know about shipping with our exciting new services.
General service enquiries
FedEx International Priority® Express is a new guaranteed time delivery, door-to-door, customs-cleared service that will see your urgent international parcel shipments delivered by mid-day next-day in selected destinations. In some destinations* like Canada and the U.S., they can even be delivered as early as 10.30am.
You can still use our FedEx International Priority® service for next-day deliveries by the end of the business day worldwide.
*Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.
The key difference is the greater choice you’ll have over your deliveries. As from 3 January 2022, you’ll be able to choose between an express delivery by mid-day through FedEx International Priority® Express, or by the end of the business day with FedEx International Priority®.*
Our other express parcel services offer you early morning deliveries* by 8am or 8.30am to selected post codes in the U.S., and by 9am, 9.30am or 10am to major worldwide destinations.
*Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.
FedEx International Priority® Express will be available to 25 destination countries and territories.*
To:
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Europe |
Other destinations worldwide |
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Austria Belgium Czech Republic Denmark Finland France Germany Greece Hungary Ireland
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Italy Luxembourg Netherlands Poland Portugal Spain Sweden Switzerland United Kingdom |
Australia Canada Hong Kong SAR, China Singapore Thailand United States
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*Domestic shipping is not offered with FedEx International Priority® Express. Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.
This new service will give you more choice over delivery times so you can adapt to your business partners’ and customers’ schedules. Together with FedEx International Priority®, you’ll be able to choose from delivery by mid-day in certain destinations or by the end of business day worldwide.*
* Availability of services and transit times may vary depending on origin and destination. Terms and conditions apply – visit fedex.com for full details of our services.
Yes.
You’ll be able to ship Dangerous Goods and Dry Ice through FedEx International Priority® Express, but depending on which shipping tool you are using, different rules apply:
- If you’re using the upgraded version of our online shipping tool, you will not be able to ship Dangerous Goods and Dry Ice initially, but you will be able to in the future.
- If you’re using the latest versions of FedEx Ship Manager® Software (version 13.62 and above), FedEx Web Services (version 2020) and/or FedEx Ship Manager® Server (version 20), you’ll be able to ship Dangerous Goods and Dry Ice with FedEx International Priority® Express.
FedEx offers Money-Back Guarantee for both FedEx International Priority® Express and FedEx International Priority® shipments.*
*Terms and conditions apply. Please refer to our Terms and Conditions of Carriage on fedex.com for more information. The Money-Back Guarantee can be suspended, modified or revoked at any time and without prior notice. Details on the current status of the Money-Back Guarantee are available on fedex.com.
You will be able to ship with our new services from 3 January 2022.
To use the new services, you will have to ship with the latest versions of our shipping tools. For more information, please refer to the Shipping tools section of the FAQ.
Shipping tools
To enjoy the new services from 3 January 2022, you will have to ship using the latest versions of our tools.
- If you’re shipping online, this means using the new of FedEx Ship Manager™ at fedex.com.
All you need to do is sign in to fedex.com with your ID and password and create a shipment. If your chosen destination and shipment type are eligible for the service it will show up as an option for you to select.
In case you land on the old version of FedEx Ship Manager™ at fedex.com, please go to the new version (via link in the header message or upper right application corner, next to Preferences).
If you’re new to online shipping and do not have an ID and password associated with your FedEx account yet, click here to create one. Log out and log in again to make sure that your new ID and password are activated on the updated online tool. Then start shipping.
- FedEx Web Services (WSXI v26 (WSXI3600) or above) – You will need to add the service type FEDEX_INTERNATIONAL_PRIORITY & FEDEX_INTERNATIONAL_PRIORITY_EXPRESS from 3 January 2022 to be able to view the new services.
If you are unsure on how to add the new product codes, this can be found by using the user guides below for webservices which provides clear instructions.
FedEx Web Services_Technical Upgrade Guide_Shipping (v7)
FedEx Web Services_Technical Upgrade Guide_Shipping (v10)
FedEx Web Services_Technical Upgrade Guide_Shipping (v12 and V13)
FedEx Web Services_Technical Upgrade Guide_Shipping (v15 and above)
FedEx Web Services_Technical Upgrade Guide_TrackingAndRating - If you’re shipping offline, this means using FedEx Ship Manager® Software version 13.62 and above and FedEx Ship Manager® Server (FSMS/FXRS v20.04). If you are not on version 13.62, it is important to upgrade as soon as possible by downloading the latest version of the software here.
Whether you’re shipping online or offline, new services will display in your shipping tool upon availability, together with any other FedEx services. - If you’re an integrated customer, this means using version 13.62 and above of FedEx Ship Manager® Software, FedEx Web Services version 2020 and FedEx Ship Manager® Server version 20.
When logging in to fedex.com to create a shipment, you will automatically be directed to the new FedEx Ship Manager™ at fedex.com online shipping tool with the new services.
In case you land on the old version of FedEx Ship Manager™ at fedex.com, please go to the new version (via link in the header message or upper right application corner, next to Preferences).
Yes. Simply go to the ‘Shipping history’ page on fedex.com to see details of all the shipments you’ve sent during the past 90 days. You can also search and track shipments, reprint labels or view full shipment details.
Yes, but bear in mind you won’t be able to access the new services on these online tools.
Also, we do not recommend that you revert to these shipping tools as they will be retired over time. This is to make way for the most up-to-date technology and provide you with enhanced features to support your shipping needs.
You can contact your dedicated Sales or Customer Technology representatives for further assistance regarding the new services.
Unfortunately not. You can only access the new services on the latest version of our online shipping tool and on versions 2020 and above for our other automated solutions.
Rates and billing
Your FedEx Express rates for 2022 will be effective 3 January 2022. The new 2022 rates will include our new services FedEx International Priority® Express and FedEx International Priority®.
Please contact Customer Service or your dedicated Sales representative if you have questions or require further assistance.
You can download your new account-based rates* by following these simple steps:
- Login at FedEx Rate Sheets with your fedex.com User ID
- Select your FedEx 9-digit account
- Set the effective date to January 3, 2022, and request your rate sheet
No, there will be no change to your payment or credit terms.
We update our terms and conditions of carriage from time to time, and you can always find the latest version on fedex.com. Notification of changes will be provided as required. If you have a contract with us, save for your rates (see above), this will not change as a result of the introduction of our new services.