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General Question

General Question

Frequently asked questions

Except for select FedEx Express services for U.S. payers only, MBG remains suspended for all other FedEx services worldwide, including FedEx Express services for Asia Pacific payers

Visit our pages to read more about the international fuel surcharge and our other surcharges.

Our FedEx Global Trade Manager and the Document Preparation Center provide you with a one-stop resource for international shipping information, including how to calculate estimated Duties and Taxes. 

Visit our location page to find a FedEx location near you.

After you log in to FedEx Billing Online using your User ID, you will see an Account Summary, which shows a list of your open invoices with corresponding balances, your total balance due and total past due amount, if applicable.

Please follow the steps below to open a FedEx account:

  • Go to the Open a FedEx Account page.
  • Select your preferred account type: that meets your shipping requirements.
  • Follow the steps and complete the required fields.

Visit our How to order supplies guidance in our New Customer Center for tips and steps to order FedEx supplies. Or you may order our supplies directly in our Supplies Request Form.

If you are a shipper, when you prepare your shipment you can enable the FedEx Delivery Manager service to allow your overseas customers to customize and change their delivery date and location at no extra cost. Once this is enabled, your customers will receive a notification via email and/or SMS and can request for a change.

You may change the delivery address of your export shipment within the same city, but if you request to redirect your shipment from one city to another city, additional shipping charges will be applied.

Change of delivery address for an export shipment is an exception service, and we cannot make any assurances in its execution.

Visit our How to fill out Commercial Invoice guidance in our New Customer Center for tips and steps to prepare a commercial invoice.

Choose from a variety of FedEx Shipping Services and find the best option that meets your shipping needs for either a critical document, package or freight internationally.

You can reprint your air waybill within the next 12 hours after the air waybill was created.

Please go to the "Shipment History" page, click on the three vertical dots menu icon of the shipment you wish to reprint and select "Reprint". 

Contact us

Customer Service

Customer Service

Get in touch with our Customer Service for further enquiries about our services.

Contact Technical Support

Technical Support

Reach our specialist team if you have a technical question about any of our digital shipping tools.