Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Our Customer Service Hotline is currently experiencing high call volume.

For any urgent shipment, please trackget rates or arrange pickup online, or use Virtual Assistant for help.

COVID-19 News


We are monitoring the impact of the COVID-19 outbreak.  Stay connected with the service impacts here.

Looking at shipping Personal Protective Equipment (PPE)? Click here for some shipping tips.

Due to the impact of the global pandemic, extra resources are required to process manual air waybills. Starting from June 8, 2020, we will impose a surcharge for the provision of manual air waybills. Customers who opt for manual air waybills will be charged NZD12.50 per shipment. The launch of the manual air waybill surcharge will also be a part of our digital initiative going forward.

You may continue to use the manual air waybills that you already have on hand, however starting from June 8, 2020, you will be charged a fee of NZD12.50 for each shipment made through a manual air waybill. The surcharge will be billed to the outbound freight invoice.

We encourage you to ship online for the ease, speed and convenience of processing shipments digitally.

Just go to fedex.com and click “Ship”!

In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.

China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).

To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.

According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.

No Commodity name HS code
1 Medical masks 6307900010
2 Medical protective clothing 6210103010
3926209000
3 Infrared thermometers 9025199010
4 Ventilators 9019200010
9019200090
5 Medical surgical cap 6505009900
6 Medical goggles 9004909000
7 Medical gloves 3926201100
3926201900
4015110000
4015190000
8 Medical shoe cover 6307900090
3926909090
4016999090
9 The patient monitor 9018193010
10 Medical disinfection towel 3005901000
3005909000
11 Medical disinfectant 3808940010

To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.

You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).

The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service. 

As a result, we have made the decision to suspend our money-back guarantee (MBG) for all FedEx Express services, effective immediately until further notice.

Because FedEx is an essential transport service provider, we will continue operating as government restrictions and regulations allow, and we continue to execute contingency plans in an effort to provide outstanding service to our customers.

We recognize and appreciate the crucial role we play in the global supply chain and connecting the world during this critical time, and we remain focused on serving our customers and providing relief supplies to areas that need it most. 

Service News

Effective 28 September 2020, FedEx will expand its Dangerous Goods (DG) shipping service on International Priority (IP) services to all locations in Australia, excluding Tasmania. With this service capability, we strengthen our network coverage in Australia to benefit customers as well as bring new trading opportunities.

When in the Australian network, these DG shipments will be handled within our Australia domestic road express operational network. This enables end to end control and visibility, providing customers with peace of mind.

Please note the following DG are prohibited and cannot be carried:

·   Class 1 Explosives

·   Class 7 Radioactive Material, including Radioactive Material Excepted Packages

·   6.2 Infectious Substances in Category A (UN2814 and UN2900)

To learn the basics of DG shipping, please refer to the Dangerous Goods Shipping brochure on fedex.com.

Note: All services are subject to the customer’s agreement with FedEx, which may include FedEx Standard Conditions of Carriage, FedEx Services Guide, FedEx Air Waybill or other transit documents.

Effective September 1, 2020, FedEx Express will accept outbound and inbound Dangerous Goods (DG) Class 9 shipments to and from Hanoi (HAN) gateway. Customers are able to ship and receive DG Class 9 to/from select cities and provinces such as Hanoi, Hai Phong, Hai Duong, Bac Ninh, Bac Giang, Vinh Phuc.

The DG Class 9 service is only available for International Priority (IP), International Priority Freight (IPF), International Premium (IP1), International Express Freight Service (IXF) and International Airport-To-Airport (ATA) shipments.

DG Class 9 are goods including:

  • Aviation Regulated Solid or Liquid
  • Magnetized Material
  • Environmentally Hazardous
  • Genetically Modified Micro-Organisms (GMMOs) or Genetically Modified Organisms (GMOs)
  • Lithium Batteries
  • Substances which, on Inhalation as Fine Dust, may Endanger Health
  • Capacitors
  • Substances Evolving Flammable Vapour
  • Life-Saving Appliances
  • Substances and Articles which, in the Event of Fire, may Form Dioxins
  • Other Substances or Articles Presenting a Danger During Transport, but not Meeting the Definitions of Another Class

To learn the basic of DG shipping, please refer to the Dangerous Goods Shipping brochure on fedex.com.

The Vietnam officials has recently implemented new cargo-flight operating hours due to the closure of a runway at Tan Son Nhat Airport, effective on July 13, 2020. This situation resulted in flight changes and there will be temporary transit time extensions for selected FedEx and TNT inbound and outbound shipments to and from South Vietnam via SGN gateway. 

Origin

Destination

Affected service

Additional transit time (working days)

Effective period

Ho Chi Minh City
(SGN gateway)

Asia
(except for Indonesia, Korea, Philippines)

All FedEx and TNT Services

1

July 20 till further notice

Worldwide

Ho Chi Minh City
(SGN gateway)

All FedEx and TNT Services

1

July 20 till further notice

 

We will continue to use our logistics network to minimize service impacts to deliver the best possible service to our customers. Please visit fedex.com and tnt.com or contact your local Customer Service team to find out about the status of your package.  

FedEx and TNT launched their Trans-Tasman service enhancement January 31, 2020 connecting New Zealand- Australia -New Zealand between Auckland and Sydney, 5 times per week. We are pleased to advise that effective May 4, 2020, FedEx and TNT will expand the Trans-Tasman International Economy Freight (IEF) service, connecting New Zealand to Asia; currently FedEx offer New Zealand to Asia International Priority Freight (IPF) service but no economy service. New Zealand-Australia-New Zealand International Economy Distribution (IED) service will also launch as part of this service expansion to strengthen this key trade lane.

The service extension will cover major cities in New Zealand except Christchurch.There will be opportunity for worldwide retail freight growth to/from New Zealand by leveraging the FedEx flight network (Singapore-Sydney-Guangzhou) and connectivity to major Asia destinations from our Guangzhou hub. For more details about this improvement and the FedEx range of services, please call our Customer Service Team at 0800 733 339.

Note: All services are subject to the customer’s agreement with FedEx, which may include FedEx Standard Conditions of Carriage, FedEx Services Guide, FedEx Air Waybill or other transit documents.

We are delighted to inform you that effective January 31, 2020, FedEx and TNT will enhance their Trans-Tasman lane service, connecting New Zealand-Australia-New Zealand between Auckland and Sydney, 5 times a week. The enhanced service will improve transit times and feature of service, offer larger cargo capacity, connect a key trade lane moving FedEx and TNT Australia freight to New Zealand (bi-directionally) and provide scalability for worldwide New Zealand retail freight growth.   Heavyweight service capability will be improved as there will be no dimensional restrictions currently posed.  Capability to handle Dangerous Goods and the activation of International Economy Distribution (IED) service will launch later, in April 2020, as part of the Trans-Tasman service improvement.  There will be opportunity for worldwide retail freight growth to/from New Zealand by leveraging the FedEx flight: Singapore-Sydney-Guangzhou. For more details about this improvement and the FedEx range of services, please call our Customer Service Team at 0800 733 339.

Effective September 30, 2019, the correct postal code will be required when you ship to Saudi Arabia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for this country to ensure that the correct postal code and format are saved by September 29, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats:

Country Code Regions Postal Format Effective September 30, 2019
SA
Saudi Arabia
Middle East NNNNN (5 digits)


Thank you for taking the time to make this important change to your address book.

As part of the planning process and to ensure the appropriate corporate set up is in place to support the integration of FedEx Express and TNT, Federal Express Pacific LLC, New Zealand Branch will transfer all its business in New Zealand to FedEx Express New Zealand effective April 1, 2019 (subject to regulatory and other clearances).

There will be no change to our services and operations as a result of this transfer. Our service commitments to our customers also remain unchanged. All existing business terms remain the same, except for the contracting entity. Your Sales representative will be in touch if we need to amend your contract.

If you have any further questions, please reach out to your regular contact at FedEx Express.

We look forward to continuing to deliver the same outstanding service you expect from the FedEx Express brand.

Shipping Regulatory Update

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below: https://www.cbp.gov/sites/default/files/assets/documents/2018-Oct/Section301_HTSUS_Ref-Guide_Oct2-2018.pdf

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference): http://gss.mof.gov.cn/zhengwuxinxi/zhengcefabu/201905/t20190513_3256788.html

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 0800.733.339 (Toll Free).

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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