Service, Regulatory Updates and Important Notifications
Dubai Airports has announced scheduled maintenance for the southern runway at Dubai International Airport (DXB) from April 16 to May 30, 2019. All cargo and commercial airlines will reduce their operations at DXB during this period, resulting in changes to the flight schedules of FedEx and other cargo and commercial flights.
Due to the temporary closure, FedEx shipments that normally transit through or travel to and from DXB may experience service delays. We have put operational contingency plans in place to minimize the service impact.
Please call your local Customer Service team to obtain the latest transit time information or status of your package.
As part of the planning process and to ensure the appropriate corporate set up is in place to support the integration of FedEx Express and TNT, Federal Express Pacific LLC, New Zealand Branch will transfer all its business in New Zealand to FedEx Express New Zealand effective April 1, 2019 (subject to regulatory and other clearances).
There will be no change to our services and operations as a result of this transfer. Our service commitments to our customers also remain unchanged. All existing business terms remain the same, except for the contracting entity. Your Sales representative will be in touch if we need to amend your contract.
If you have any further questions, please reach out to your regular contact at FedEx Express.
We look forward to continuing to deliver the same outstanding service you expect from the FedEx Express brand.
A new Singapore to Sydney flight will connect the trade lanes of Asia, Australasia, Europe and the Middle East.
Customers will now have the capacity to expand globally with FedEx Freight and Express shipments, including provisions for Dangerous Goods, Lithium ion Batteries and Healthcare (cold chain) requirements.
We’re growing with you. Look for new heavyweight options with International Priority and Economy Freight service from South China, Korea, Indonesia, Malaysia, Singapore and Vietnam to Australasia.
FedEx Express, a trusted logistics provider for business growth in Australia since 1989 and New Zealand since 1994.
Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.
It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.
If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.
We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
Refer to the following table for the postal formats for these countries:
|Country Code||Regions||Postal Format Effective April 1, 2019|
*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019
Thank you for taking the time to make this important change to your address book.
Shipping Regulatory Update
The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.
If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.
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