How can I get an update on my claim?
After you submit your claim through our online Contact form and upload the required documentation, you will receive an acknowledgement email confirming that your claim has been successfully submitted. You will also receive regular updates on the status of your claim.
If any required documentation is missing, our customer representative will contact you directly to request the information needed and continue processing your claim.
Claim Filing Timelines
Loss, damage, or delay: Claims must be filed within 21 calendar days from the delivery date.
Non‑delivery or misdelivery: Claims must be filed within 9 months from the shipment date.
All claims are reviewed and resolved based on the findings of the claim investigation.
If you would like to learn more about how to submit a claim, please visit When should I file my claim, and how do I submit it?
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