FedEx Account Holder

• Email stating your FedEx account number, the shipping voucher number and invoice number which you wish to use the voucher to offset against

Non FedEx Account Holder

• Drop off your parcel at one of the three FedEx Shipping Centers and quote the shipping voucher number. Click here for a list of FedEx Shipping Centers.



Self-Collection Programme (“Campaign”)

Campaign Specific Terms And Conditions

1. By using a voucher provided pursuant to this Campaign, you will be deemed to accept these Terms and Conditions.

2. Campaign Period: This Campaign commences on March 13, 2020 and concludes on August 31, 2020.

3. Entry to Campaign

i. Entry into this Promotion is open to personal shipper account holders who receive a SMS notification from us with a FedEx Shipping Voucher number between March 13 and August 31, 2020 (both dates inclusive) (“Participants”).

ii. Persons under the age of 18 must obtain the prior permission of a parent or guardian over the age of 18 to enter.

iii. Incomprehensible, objectionable and incomplete entries will be invalid and will not be eligible for the rewards.

iv. FedEx accepts no responsibility for any late, lost or misdirected entries including delays in the delivery of the entry due to technical disruptions, network congestion or for any other reason.

4. Promotional Discount

i. A Participant who receives the voucher will enjoy a discount of SGD 15 off the basic freight charge of each eligible shipment (as specified below). No other charges, including but not limited to duties and tax, fuel surcharge, duty and tax surcharges and other surcharges, are subject to the discount.

ii. The eligible shipment must meet all of the following requirements:

1. Shipments exported from Singapore during the Campaign Period.

2. Shipments billed to a valid FedEx account registered in the Participant’s name or valid credit card account.

3. FedEx International Priority/International Economy/International Priority Freight/International Economy Freight shipments.

4. Spot rate shipments is excluded from this Campaign.

iii. This voucher is a one-time offer, can only be redeemed by the Participant and it is good for its value to offset freight service charges against one (1) FedEx invoice for an eligible shipment (specified above).

iv. To redeem the voucher, the Participant can either:

1. Email stating his/her FedEx Account number, the shipping voucher number and FedEx invoice number which the Participant wishes to use the voucher to offset against; or

2. Drop off his/her parcel at one of the three FedEx Shipping Centers and quote the shipping voucher number.

v. Submissions with incomplete/incorrect invoice numbers and shipping voucher numbers will not be processed.

vi. Any outstanding payments due after deducting the voucher value should be paid before the invoice due date.    

vii. Any vouchers unutilized by August 31 2020 will be forfeited.

viii. The voucher cannot be used for cash-prepaid shipments (billed to credit card).

ix. This voucher cannot be used in conjunction with other vouchers.

x. The voucher is not transferrable, not refundable and cannot be replaced if lost, damaged, defaced, stolen, expired, and/or voided.

xi. The voucher, including any unused value cannot be exchanged for cash, cash equivalents or any other gifts, good or services of equal value.

xii. FedEx shall not be responsible for any claims, demands, losses, costs, expenses and/or liability of any kind whatsoever suffered, arising from or in connection with such unauthorized use.

5. General

i. FedEx shall not be liable for any loss or damage (including but not limited to indirect or consequential loss) which is suffered by a Participant or other parties in connection with this Campaign, including but not limited to personal injury and tax obligations that may arise from accepting any of the rewards, except for any liability which cannot be excluded by law.

ii. Eligibility excludes the directors, management and employees (and their immediate families) of FedEx, its related entities, printers, suppliers, providers and agencies associated with the promotion stated herein as well as employees, agents, officers, and representatives of any government department, government owned entity, juristic person funded by any government department, political party or public international organization, or any candidates for political office.

iii. FedEx reserves the right to require the winner(s) to execute a certificate of eligibility prior to awarding the winner(s) with the prize, confirming that the winner is not excluded from entry into this Campaign pursuant to these Terms and Conditions and that the winner(s) has complied fully with these Terms and Conditions. Truthful completion of this certificate is a precondition to the award of the rewards.

iv. By entering this Campaign, unless otherwise advised by the Participant, each Participant consents to the information they submit being entered into a database which may be used by FedEx in any media for future promotional and publicity purposes.

v. If this Campaign is not capable of running as planned for any reason, including tampering, unauthorized intervention, fraud, technical failures and any other causes beyond the control of FedEx, which corrupt or affect the administration security, fairness, integrity or proper conduct of the promotion, FedEx reserves the right in its sole discretion to cancel, terminate, modify or suspend this Campaign.

vi. The terms and conditions of carriage in the applicable FedEx Express Air Waybill, in effect on the day of any shipment, shall apply to the shipment. If there is a conflict between the terms of the FedEx Express Air Waybill and these Terms and Conditions, the former will control.

vii. In the event of any discrepancies, inconsistencies or inaccuracies with respect to this Campaign, FedEx's decision is final and no other further correspondence will be accepted. FedEx will not be obliged to award the rewards if it is contrary to any applicable laws or regulations.

viii. FedEx reserves the right to amend these Terms and Conditions at any time without notice.