Billing matters
Your payment terms and credit terms will change as FedEx Express shipments will be subject to FedEx Express payment and credit terms. If you are in any doubt about when your payment is due, please review your invoice to see the due date of the payment.
Yes, you will receive separate invoices from FedEx Express and TNT. Any outstanding payment for your TNT invoice(s) should be settled directly with TNT. FedEx Express will send weekly invoices for your transportation charges and they will need to be paid by the due date on the invoice. Any duty and tax charges will be invoiced immediately – duty and tax invoices are payable upon receipt.
There are a number of ways in which invoices can be paid. You can use Electronic Funds Transfer and pay by credit/debit card. You could also use our web-based system, FedEx® Billing Online to pay via PayPal or credit card (selected markets).
You can use FedEx® Billing Online to receive, review and pay, all from one secure online location.
- View invoices and shipment detail
- Create dynamic remittances for offline payment
- Receive your PDF invoices via email or download invoices as PDF, XML, XLS or CSV
- Flexible account management
FedEx® Billing Online offers autopay capabilities for credit card, direct debit and PayPal. FedEx® Billing Online also offers payment of individual invoices.
Visit FedEx® Billing Online to learn more.
A FedEx Billing Online account will automatically be created for you when you join FedEx Express and you will automatically receive your invoices in PDF format via your email inbox. For more information, visit our FedEx® Billing Online page.
If you would like to pay by GIRO with FedEx Express, you will need to fill in a new application form and mail the original to Federal Express (Singapore) Pte Ltd, 31, Kaki Bukit Rd 3, #04-18/19 Techlink S(417818). We will contact you once your application has been processed.
No, payments for TNT shipments/invoices will need to be paid to TNT in the normal manner.
If you pay by Direct Debit with TNT and want to pay by Direct Debit with FedEx Express, then you will need to fill in an application form (known as the GIRO Direct Debit Authorization) here. Please contact FedEx Express customer service for further assistance.
If you currently pay upon receipt of an invoice, then you will continue to be invoiced in the same way by FedEx Express.
If you currently pay direct debit, then FedEx Express will require a new direct debit mandate to be completed. We will be in touch directly with you about this.
Alternatively, you can link your credit card to your FedEx Express shipping account, and pay as you ship. You will also have the option of paying individual invoices with a credit card and other payment options (where available) through the FedEx® Billing Online service.
You can use FedEx® Billing Online to download a copy of your invoice.
We have created a PDF that explains FedEx Express invoices in detail, to make them quick and easy to understand.
Your FedEx Express payment terms will differ to those you are used to with TNT. With FedEx Express, duties and taxes are invoiced immediately once a shipment has been delivered.
Please see our advice on setting FedEx Express up as a vendor.