- How do I view all of my outstanding invoices?
After you login to FedEx Billing Online, you will see an Account Summary which includes a list of your open invoices with corresponding balances, your total balance due, and total "past due" amount, if applicable.
- How do I sort my invoices on the Account Summary page?
In the Invoice List section of the Account Summary, click the column header of the information you wish to sort. The first click will sort the list by the values in the column you selected in ascending order. Click the same column header again to sort the list in descending order
- How do I access invoice and shipment details?
To view invoice level detail, click an invoice number on the Account Summary screen. When you reach the Invoice Detail screen, click on the air waybill number to view the shipment details.
- How do I know which invoices are past due?
If an invoice is past due, it will be noted next to the invoice in the "Invoice Activity" column.
- Where can I find my closed invoices?
Invoice information is available for 90 days after the invoice is paid in full. Only invoices that became due after you registered with FedEx Billing Online will be shown.
- Can I print or save a copy of my invoice?
You can retrieve a PDF version of your invoice to be saved or printed by clicking the invoice number from the account summary, choosing PDF from the download dropdown, and clicking the “Download” button. The PDF file should be available in yourDownload Center within a few minutes. When you click the invoice link in the Download Center, Adobe Acrobat Reader will open the PDF file. You can then print or save by using the menu options.
NOTE: To view the invoice in PDF format, you need to install the free Adobe Acrobat Reader on your computer.
- Is there a guide explaining my new invoice format?
Click My New Invoice to learn about the changes to your invoice
If you have any more questions please contact our Customer Service department at 08456 07 08 09
Or send an email to UKinvoicequery@fedex.com and mention My New Invoice
- How do I change my user and/or account information?
Select “Preferences” at the top of the page and choose “Manage Users”, “Manage Accounts”, or “FedEx.com Profile”. Here you can invite new users, manage account settings, change the administrator, and update your FedEx Billing Online profile.
- How do I change my FedEx Billing Online password?
Select “Preferences” at the top of the page and choose "FedEx.com Profile.” On the following page you can edit your username and password.
- How do I add users to my account?
Select "Preferences" at the top of the page and choose “Manage Users.” You can invite new users by entering the first name, last name, and email address of the user you wish to invite. Once you have entered the required information, FedEx Billing Online will email an invitation to the new user. Only the FedEx Billing Online Administrator can add new users to an account.
- How can I tell what users have access to my billing account’s invoices?
Select "Preferences" at the top of the page and choose “Manage Users.” Next you’ll see a list of every user able to access online invoices for this billing account. Only the FedEx Billing Online Administrator can view the list of users for an account.
- How do I edit the list of additional users on my account?
Select "Preferences" at the top of the page and choose “Manage Users.” Next you’ll see a list of every user able to access online invoices for this billing account. Here you can invite a new user or remove current users. Only the FedEx Billing Online Administrator can view the list of users for an account.
- Can I assign another user to be the administrator for my account?
Select "Preferences" at the top of the page and choose “Manage Users.” In the Change Administrator section, choose the name of an existing user from the drop-down menu and click the “Change Administrator” button. Only the current FedEx Billing Online Administrator can assign a new administrator.
- How do I cancel my FedEx Billing Online service?
Select "Preferences" at the top of the page and choose “Manage Accounts.” In the Manage Account Settings section, choose “Cancel FBO and switch back to paper” from the drop-down menu and click the “Submit Changes” button. Only the FedEx Billing Online Administrator can assign cancel the FedEx Billing Online service.
- What happens if I forget my password?
If you forgot your password for FedEx Billing Online, click on the "Forgot Your Password" link on the main FedEx Billing Online login screen. You will be prompted to provide information verifying your identity and you will then receive a password reminder via email.
- Additional support
For additional support, please click the “Billing Online Support Request” link from the Account Summary screen. You will be directed to an online form where you can provide details regarding the nature of your support question.