Become a Provider
Looking for a way to certify the FedEx shipping capabilities in your business software and benefit from the advantages of being a FedEx® Compatible solution.
The advantages of being a Compatible Solution provider
FedEx Compatible certifies FedEx shipping labels generated from business software. We are always looking for software products to add to our portfolio of certified solutions that deliver FedEx customers simple, streamlined business processes and that provide access to the FedEx products and services customers want and need.
Stand out in the market with FedEx certification
Benefit from FedEx marketing support
Access FedEx solution support
Enjoy faster customer activation
What is required to become a European Compatible provider?
Company:
- Located or having business operations within Europe
- Market a solution which has FedEx services included
- Have implementation, support and development teams and support processes available to customers in Europe
- Established record of business performance
- Example: minimum 2 years active operations, or established customer base
- Hold an active business liability insurance
- Operate a functional website and evidence of marketing presence/capabilities
Solution:
- Must be owned/developed by the provider
- Must generate a shipping label
- The software is out of beta and being sold
- Contain business capabilities (e-commerce, freight, transportation and warehouse management, etc. in addition to shipping)
Steps in the process
Submit an application for review by the Compatible team
If approved, agree to the Program terms & conditions
Complete certification testing of your solution
Go-to-market with FedEx in your target markets
Frequently Asked Questions
As a Compatible provider, you are a preferred partner to us, benefiting from certification of your solution to enable faster FedEx service activation for your customers, marketing of your solution to potential FedEx customers and a program with benefits.
Successful FedEx Compatible solution applicants have solutions which fully support FedEx Express® International and UK domestic services. Additional FedEx features and services can be potentially agreed during the certification process.
FedEx tests the provider’s solution through a certification process which involves label, transactional, revenue and brand testing. A FedEx consultation specialist is assigned to the solution provider to guide them throughout this process. After initial certification, solutions are required to re-certify annually.
FedEx shipping services and capabilities vary by international region and solution providers can apply for FedEx Compatible certification for one or more international regions. Solution certification is available for:
- Europe
- United States and Canada
- Latin America & the Caribbean
- Middle East, India and Africa
- Asia-Pacific
Following is the process that a third-party developer must complete to become a provider of FedEx Compatible solutions:
- Submit an application here
- A FedEx Compatible Channel Manager will explain the program, work with the provider to complete a business justification and complete all legal requirements of the program.
- Sign a mutual Non-Disclosure Agreement and Program Contract
- Provide a copy of their business insurance
- The provider will develop their software to include all applicable features and services and complete certification testing including labels, revenue and branding.
- Providers are required to develop new features released in FedEx software and complete a certification annually.
- Ensures FedEx customers are using the right software for their business needs.
- Determines the pricing for their shipping software solutions, integration and possibly hardware they supply to the customer.
- Completes integration and installation of a customer's new shipping solution including the FedEx functionality.
- If using FedEx Ship Manager® Server, guides the customer through the setup process on the registration website, which allows the customer to agree to the FedEx End User License Agreements, and returns the customer's meter number for the new shipping solution.
- Configures the customer's new solution with the newly assigned meter number.
- Provides full support for the FedEx Compatible solution.
- Escalates any unresolved customer issue with the FedEx functionality to FedEx technical support.
- Works with the customer to provide annual software updates.