• FedEx and TNT are coming together to connect you to more opportunities

FedEx Express and TNT. Creating more connections and new opportunities.

FedEx and TNT are making progress in coming together in the UK to offer you new opportunities, a better service and stronger support. Integrating the world's largest air express network, an unparalleled European road network and two comprehensive domestic networks will take time, but we've already made significant progress.

 

Your current service

We are working to bring different parts of FedEx and TNT together and make improvements to your service. As we move forward, our teams are committed to delivering the same exceptional service you expect from both companies.

As we roll out our improvements, you’ll start to see better coverage, greater global connectivity, and a broader selection of service options. In the meantime, you can be confident that we will continue to offer the same:

  • Booking solutions
  • Customer service team
  • Rates, terms and conditions
  • Account, billing and invoicing processes

     
 

Your future service improvements

Our integration is taking place in stages. Some of you can experience our service improvements now, and some of you can look forward to them in the near future.

Our service improvements include:


  • One fully-trained courier for all your shipping needs
  • One sales contact for easier access to our services
  • Streamlined pick up and delivery operations



 
     

What the integration means for you

  • Access to an unparalleled network

Access to an unparalleled network

We’re bringing together the unmatched FedEx Express global air network with an unparalleled European road network to connect you to more markets around the world. Plus we're bringing together two comprehensive domestic networks to offer you even greater service coverage and capability within the UK.

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Access to an unparalleled network

We’re bringing together the unmatched FedEx Express global air network with an unparalleled European road network to connect you to more markets around the world.

FedEx Express serves more than 220 countries and territories, and we’re combining this with a TNT network that connects over 45 countries in Europe, with 55,000 road trips made every week. The FedEx Express global network provides time-sensitive, express services through 375 airports worldwide.

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  • Easier access to more opportunities and services

Easier access to more opportunities and services

You’ll soon get access to exciting new opportunities, but to take advantage of the broader range of services before the integration process is complete, please visit FedEx Express or TNT.

  • An extended network with more drop-off and pick-up points

An extended pick-up and delivery network

We’ll be bringing together our local ground operations, to give you even greater service coverage and capability within the UK.

  • Outstanding customer support

Outstanding customer support

Both TNT and FedEx have a reputation for outstanding customer service.

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Outstanding customer support

Both TNT and FedEx have a reputation for outstanding customer service.

During this first stage of the integration, you can rest assured you’ll get the same exceptional service you have come to expect.

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  • A TNT courier team

An enhanced global delivery network optimised for packages and pallets

The TNT worldwide delivery network is optimised to collect and deliver parcels and pallets. It covers over 200 countries via global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia.

  • A partnership for growth

Opportunity for growth

By choosing FedEx, you are working with the world’s leading shipping company. We invented express distribution and, in 2018, FedEx was ranked among the world’s top 20 “Most Admired Companies” by Fortune magazine, for the 18th consecutive year.

Frequently asked questions

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I want to know if my services are changing

Will there be any immediate impact on my FedEx Express or TNT services?

No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from FedEx Express and TNT. FedEx Express and TNT will continue to provide services as they do today. You can rely on the same customer service team and sales representative that you currently deal with. As we bring local ground network operations together, you will benefit from one courier looking after all of your FedEx Express and TNT shipments.

What happens with embargoed and sanctioned countries in accordance with U.S. export regulations? Will TNT continue to service these markets?

TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued in effect from April 4, 2016.

Will FedEx Express reduce or change the services I get from TNT?

For the time being, FedEx Express and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers.

We will keep you updated as progress is made on integration. To find out more about the services of each company, please contact FedEx Express or TNT customer service.

Will cut-off and pick-up times be affected?

As we bring local ground operations together, your cut-off and pick-up times might change. FedEx Express and TNT have worked together to plan and optimise the local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.

When will my cut-off, pick-up and delivery hours change?

FedEx Express and TNT have worked together to plan and optimise the local ground network and maintain or improve coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.

How will my services improve during the integration process?

There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.

I am shipping to/from countries outside of United Kingdom. Are they impacted by integration?

For the time being, FedEx Express and TNT will continue to provide services as they do today in countries that are not integrating locally. Our integration has a phased approach with countries going through integration in phases. We will keep you updated as progress is made on integration in other regions. To find if your destination country is integrating, please contact FedEx Express or TNT customer service.

I want to ship

Can I use TNT to send a shipment with FedEx Express, and vice versa?

FedEx Express and TNT integration will be phased. As we integrate our local ground network operations, there are no changes to the way you book and ship your shipments with FedEx Express and TNT. We will inform you about any changes and improvements for you and your business.

Can I use a TNT booking application or call TNT customer service to send a shipment with FedEx Express? And vice versa?

There are no immediate changes to the applications you use to book packages or pallets. For now, FedEx Express and TNT will continue to provide services as they do today.

However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

Will a FedEx Express service be available in TNT booking applications or via TNT customer service? And vice versa?

There are no immediate changes to the applications you use to book packages or pallets. FedEx Express and TNT will continue to provide services as they do today.

May I schedule a single pick-up order to collect both FedEx Express and TNT packages?

For now, there are no changes to scheduling pick-up. You can continue to use the same applications and tools as you always have. However, as we integrate our local ground network operations, a FedEx Express courier may pick up TNT shipments, and vice versa.

Are there any changes to my clearance operations?

There are no immediate changes to your existing clearance operations, services or times. For the time being, clearance operations at FedEx Express and TNT will continue to run independently for now.

Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and/or TNT brands.

I'm a TNT customer – will FedEx Express pick up my TNT packages, and vice versa?

Yes, it will be possible. As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments. This is a phased approach, and we will keep you updated as we progress through this stage of integration. Commitment to exceptional service remains our number-one priority.

I'm a TNT customer - can I get supplies from FedEx Express and vice versa?

Please continue to ask FedEx Express customer service or courier/driver for FedEx Express supplies and TNT customer service or courier/driver for TNT supplies.

May I use FedEx Express packaging to ship with TNT or TNT packaging to ship with FedEx Express?

Each company's packaging is customised and optimised for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

How may I access the services of both companies?

If you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service team to open your account.

Can I use the FedEx Express air waybill to ship TNT, and vice versa?

No. For now, there are no changes to the use of the air waybill. For FedEx Express shipments, please continue to use the FedEx Express air waybill, and for TNT shipments, please continue to use the TNT air waybill.

I want to track a shipment

May I track my FedEx Express and TNT shipments on one or both websites?

There are no immediate changes to the applications you use to track packages. For now, FedEx Express and TNT will continue to provide services as they do today.

I want to know who to contact (sales, courier, customer service)

I’m working with both FedEx Express and TNT - do I need to retain the multi-supplier relationship I have at the moment?

FedEx Express and TNT will continue to provide services as they do today. This means the multi-supplier relationship you enjoy today will remain the same. We will keep you informed as we make progress on the integration

Do I retain my existing relationships with my FedEx Express and TNT courier?

The FedEx Express and TNT integration will be phased. As we integrate our local ground operations, you will benefit from one courier – FedEx Express or TNT – to pick up and deliver all of your shipments. We will inform you about any changes and improvements for you and your business.

Do I retain my existing relationships with my FedEx Express and TNT sales contacts?

Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands. This means the services you receive today will remain the same. There are no immediate changes to your sales representative, customer service team, how you manage your account, or billing and invoicing.

Who do I call for my future shipping needs?

FedEx Express and TNT will continue to provide services as they do today.

To learn how to ship with FedEx Express or TNT, please contact your current FedEx Express or TNT contact. If you have an existing relationship with both companies, please continue to reach out to your current contact in each company as you have before.

Will the customer service numbers change?

There is no immediate change to customer service number you use today. FedEx Express and TNT will continue to provide services as they do today.

If I have any questions about my TNT or FedEx Express shipment, which customer service number should I call?

Please contact TNT for a question about a TNT shipment and contact FedEx Express about a FedEx Express shipment. For now, FedEx Express and TNT will continue to provide services as they do today.

I want to know more about your integration plans

What is the timeline for integration and what is going to change?

Successful integrations take time. We have a dedicated team to oversee the integration process and ensure the transition is seamless for you and your business. At the forefront of our planning is maintaining the quality of service we provide to you today. We're working behind the scenes for now, but we'll be excited to share new opportunities with you as soon as they become available. Until then, it's business as usual.

How will my services improve during the integration process?

There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.

I want to start using FedEx Express and/or TNT services

May I use my FedEx Express account number for TNT services and vice versa?

Account numbers can only be used for services from the individual company that issued them. FedEx Express and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.

However, if you would like to start using services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

I am a FedEx Express customer - how do I open an account with TNT and vice versa?

To learn how to ship with TNT or FedEx Express, please contact FedEx Express or TNT customer service team to open an account. You can also ship without opening an account. Simply visit tnt.com or fedex.com for shipping and booking options.

I am a new customer and want to ship with FedEx Express and TNT. Who do I contact?

To learn how to ship with FedEx Express or TNT, please contact the FedEx Express or TNT customer service team to open an account. You can also ship without opening an account. Simply visit fedex.com or tnt.com for shipping and booking options.

I want to understand any potential impact on my account

Will my payment terms and credit terms change?

There are no immediate changes to how you manage your account, billing or invoicing. FedEx Express and TNT will continue to provide services as they do today.

Will there be any changes to my current rates or terms and conditions?

There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT will continue to provide services as before.

I have a question on my payment

Will my FedEx Express and TNT invoices remain separate?

You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.

Will my payment terms and credit terms change?

There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.

Will TNT or FedEx Express send me an invoice for the services provided?

You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.

Get in touch

FedEx and TNT sales and customer service team members are always ready to help you with information about our products and services. Please contact us if you have any questions.



Contact FedEx

You can also learn more about the history of FedEx Express here.





You can also learn more about the history of TNT here.