• FedEx has now closed the acquisition of TNT

FedEx and TNT are coming together to connect you to more opportunities.

FedEx has acquired TNT. Bringing FedEx and TNT together will allow us to build upon the strengths of both companies, leading to a brighter future, connecting even more people and possibilities around the world. This acquisition will combine the world’s largest air express network with an unparalleled European road network, which will expand the existing FedEx portfolio and reshape the global transportation and logistics industry.

You can read the press release here.

What it means to you:

Our team members are committed to delivering the same exceptional service you expect from the FedEx and TNT brands. This means the outstanding services you receive today will stay the same. There are no immediate changes to:

   your booking solutions, assigned courier, pick-up and delivery schedules
   your sales representative
   your customer service team
   your rates and terms and conditions
   how you manage your account, billing and invoicing

Successful integrations take time and maintaining the quality of our service to you is our priority. In time we will bring to you an enhanced portfolio of solutions to help you grow your business.

Stay informed

Greater global access, broader services and extended solutions will help you connect to more customers and business opportunities.

We are committed to keeping you informed. Register here to stay up-to-date.

 

 

FedEx Strengths

A global market leader
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An unmatched air global express network for parcels and freight
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Business solutions for your needs
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One of the world’s most respected brands
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A global market leader
FedEx Express invented express distribution and is a global leader in the industry, providing rapid, reliable, time-definite delivery around the world.

An unmatched global air express network for parcels and freight
With a fleet of 657 aircraft managed by highly skilled logistics specialists with state-of-the-art IT systems at their fingertips, FedEx serves more than 220 countries and territories. The FedEx global network provides time-sensitive, express services through 375 airports worldwide.

Business solutions for your needs
We deliver solutions that matter to you and your business, turning global challenges into opportunities. We know our customers have varied needs and we’ve continued to expand our service portfolio to provide them with options to ensure that strategically they can put the right package in the right network at the right cost.

One of the world’s most respected brands
For the 16th consecutive year, FedEx has ranked among the top 20 in FORTUNE World's Most Admired Companies List with 13 of those years ranking among the top 10. More than 340,000 FedEx team members are absolutely, positively focused on safety, the highest ethical and professional standards and the needs of our customers and communities.

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TNT Strengths

Reputation for outstanding customer experience
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Strong international and domestic coverage in Europe with unparalleled European road network
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Worldwide delivery network optimised for packages and pallets
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Broad range of services to meet customer needs
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Read More ►
 
     

Reputation for outstanding customer experience
At TNT, we care about our customers. TNT customers can expect outstanding service, knowledgeable staff, proactivity and commitment to deliver on our promise. We are always at our customers’ disposal to support them through every step of the shipping process.

Strong international and domestic coverage in Europe with an unparalleled European road network
Our unparalleled European road network connects over 45 countries in Europe with more than 55,000 road trips made every week. TNT operates international and domestic delivery networks in all key European markets.

Worldwide delivery network optimized for packages and pallets
TNT’s worldwide delivery network covers over 200 countries around the globe. Optimized to collect and deliver parcels and pallets, it is powered by the combination of global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia. With TNT Express and Economy Express delivery services, customers have a single supplier to cater for all their shipping needs.

Broad range of services to meet customer needs
Whether it’s a last-minute, urgent shipment to be delivered the same day, time or day-definite deliveries, heavy freight or dangerous goods, delivery across the world or to the town nearby, TNT provides a broad range of services. TNT experts can help customers to choose the service that best fits their transportation requirements and budgets.

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Frequently asked questions

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I want to know if my services are impacted now

Will there be any immediate impact on my FedEx or TNT services?

No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from the FedEx and/or TNT brand. FedEx and TNT will continue to provide services as they do today. You can rely on the same assigned courier, customer service team and sales representative that you are currently dealing with.

What happens with embargoed and sanctioned countries in accordance with U.S. export regulations? Will TNT continue to service these markets?

TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued with effect from April 4, 2016.

Will FedEx reduce or change the services I get from TNT?

For the time being, FedEx and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers.

We will keep you updated as progress is made on integration. To find out more about the services of each company, please contact FedEx or TNT customer service.

Will cut-off times be affected?

There are no changes to your pick-up times or delivery schedules. For the time being, FedEx and TNT will continue to provide services as they do today. Commitment to exceptional service remains our number one priority. We will keep you updated as progress is made on our integration.

I want to book a shipment

Can I use a TNT booking application or call TNT customer service to send a shipment with FedEx? And vice versa?

There are no immediate changes to the applications you use to book packages or pallets. For now, FedEx and TNT will continue to provide services as they do today.

However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

Will a FedEx service be available in TNT booking applications or via TNT customer service? And vice versa?

There are no immediate changes to the applications you use to book packages or pallets. FedEx and TNT will continue to provide services as they do today.

May I schedule a single pick-up order to collect both FedEx & TNT packages?

There are no immediate changes to your pick-up and collection services as each company will continue to operate independently, for now. However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

I want to ship

Are there any changes to my clearance operations?

There are no immediate changes to your existing clearance operations, services or times. For the time being, clearance operations at FedEx and TNT will continue to run independently for now.

Our team members are committed to delivering the same exceptional service you expect from the FedEx and/or TNT brands.

I'm a TNT customer - will FedEx pick up my TNT packages?

For now, there are no immediate changes to your pick-up and collection services as each company will continue to operate independently for now.

However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

I'm a TNT customer - can I now drop my package at a FedEx facility/service counter? And vice versa?

For now, there will be no immediate changes to your pick-up and collection services as each company will continue to operate independently for now.

However, we are determined to introduce opportunities to further benefit our joint customers. We will keep you updated as progress is made on our integration.

I'm a TNT customer - Can I get supplies from FedEx and vice versa?

Please continue to ask FedEx customer service or courier/driver for FedEx supplies and TNT customer service or courier/driver for TNT supplies.

May I use FedEx packaging to ship with TNT or TNT packaging to ship with FedEx?

Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

May I schedule one pick-up order to collect both FedEx & TNT packages?

For now, there are no changes to your pick-up and collection services as each company will continue to operate independently.

However, we are determined to introduce opportunities to further benefit our joint customers. We will keep you updated as progress is made on our integration.

How may I access the services of both companies?

For now, each company will operate independently.

If you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

I want to track a shipment

May I track my FedEx & TNT shipments on one or both websites?

There are no immediate changes to the applications you use to track packages. For now, FedEx and TNT will continue to provide services as they do today.

I want to know who to contact

I’m working with both FedEx and TNT - do I need to retain the multi-supplier relationship I have at the moment?

FedEx and TNT will continue to provide services as they do today. This means the multi-supplier relationship you enjoy today will remain the same.

We will keep you informed as we make progress on the integration

Do I retain my existing relationships with my FedEx and TNT courier and sales contacts?

Our team members are committed to delivering the same exceptional service you expect from the FedEx and TNT brands. This means the services you receive today will remain the same. There are no immediate changes to your courier, pick-up and delivery schedules or sales representative, customer service team, how you manage your account or billing and invoicing.

Who do I call for my future shipping needs?

FedEx and TNT will continue to provide services as they do today. To learn how to ship with FedEx or TNT, please contact your current FedEx or TNT contact. If you have an existing relationship with both companies, please continue to reach out to your current contact in each company as you have before.

Will the customer service numbers change?

There is no immediate change to the customer service number you use today. FedEx and TNT will continue to provide services as they do today.

If I have any questions about my TNT or FedEx shipment, which customer service number should I call?

Please contact TNT for a question about a TNT shipment and contact FedEx about a FedEx shipment. For now, FedEx and TNT will continue to provide services as they do today.

I want to know more about your integration plans

What is the timeline for integration and what is going to change?

Successful integrations take time.

  • We have a combined FedEx and TNT team focused on integration planning to ensure the transition is seamless for our customers.
  • At the forefront of our planning is maintaining the quality of service we provide our customers today.
  • Over time we will introduce our customers to an enhanced portfolio of services and solutions.

We will keep you updated regarding our progress.

I want to use new services

May I use my FedEx account number for TNT services and vice versa?

Account numbers can only be used for services from the individual company that issued them. FedEx and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.

However, if you would like to start using services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

I am a FedEx customer - how do I open an account with TNT and vice versa?

To learn how to ship with TNT or FedEx, please contact FedEx or TNT customer service team to open an account. You can also ship without opening an account. Simply visit tnt.com or fedex.com for shipping and booking options.

I want to understand any potential impact on my account

Will my payment terms and credit terms change?

There are no immediate changes to how you manage your account, billing or invoicing. FedEx and TNT will continue to provide services as they do today.

Will there be any changes to my current rates or terms and conditions?

There are no immediate changes to your rates or terms and conditions. FedEx and TNT will continue to provide services as before.

I have a question on my payment

Will my FedEx and TNT invoices remain separate?

You will continue to receive separate invoices for separate services from FedEx and TNT. For now, FedEx and TNT will continue to provide services as they do today.

Will my payment terms and credit terms change?

There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx and TNT will continue to provide services as they do today.

Will TNT or FedEx send me an invoice for the services provided?

You will continue to receive separate invoices for separate services from FedEx and TNT. For now, FedEx and TNT will continue to provide services as they do today.

Get in touch

FedEx and TNT sales and customer service team members are always ready to help you with information about our products and services. Please contact us if you have any questions.



Contact FedEx

You can also learn more about the history of FedEx here.





You can also learn more about the history of TNT here.