Track Your FedEx® Shipments via E-mail


You can track the status of up to 30 FedEx® Shipments with just one e-mail request!
Here's how:


Instructions for track by tracking number
 
  1. Create a new e-mail message. In the "To:" area, type track@fedex.com (it is not necessary to type anything on the subject line.)
  2. In the body of the message enter the shipment tracking number. To track multiple shipments/orders, you can enter up to 30 tracking/order numbers (one per line or separated by a comma).
  3. Send the e-mail.



Instructions for track by reference
 

  1. Create a new e-mail message. In the "To:" area, type track@fedex.com (it is not necessary to type anything on the subject line.)
  2. In the body of the message enter "account" followed by a space and your FedEx account number. Only one account number is allowed per e-mail.
  3. Enter your reference number (ex. 123ABC). You can enter up to 30 reference numbers at one time (one per line or separated by a comma).
    Example 1 (one per line)
    account 123456789
    123ABC

    Example 2 (separated by comma)
    account 123456789, 123ABC
  4. Send the e-mail.


If you need help with E-mail Tracking, call Customer Support.



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For times when you do not have access to the fedex.com web site, you can track your FedEx shipments via email. Just print out the following instructions and save them for future reference.

You can track the status of up to 25 FedEx shipments with just one email request! Here's how:

  1. Create a new email message. In the "To:" area, type track@fedex.com. (It is not necessary to type anything on the subject line.)

  2. In the body of the message type the word "airbill" followed by a space, followed by your shipment tracking number. Do not include dashes or spaces in the tracking number, i.e. airbill 40012345678.

  3. Follow the airbill number with a space and the destination country code. (This is a two-character code developed by IATA - International Air Transport Association.) Example: airbill 40012345678 ca

  4. Follow the country code with a space and the ship date. This can be an approximation as we will search the date you provide and the 4 days before and after it. The date should be entered in the format MMDDYY (month day year). The country code is required even if you are tracking a US domestic shipment.

    Example:
    airbill 123456789 us 021797
    airbill 40012345678 ca 030397
    airbill 4001254689 jp 010597
    airbill 40098765432 gb 031097

Remember, you can track up to 25 airbills in one email, but each shipment tracking number must appear on a separate line, formatted as above. Typing the word "help" in the body of the message will retrieve an email help message.

Typing the word "end" will stop processing commands (useful if your mailer adds a signature).

If you have any questions or comments regarding email tracking, please contact trackmaster@fedex.com.