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Printable Version Customer Service
FedEx Online Chat
Representatives are available online Monday thru Friday, 7:00am to 7:30pm (Local Time), excluding holidays.
To contact FedEx via E-mail, Write To FedEx.
Customer Service
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
01-800-900-11-00 (Toll free from any Mexican City except D.F., Phone Number valid only in Mexico, City)
(01-55) 5228-9904 (Dialing from any Mexican City)
(011-52-55) 5228-9904 (Dialing from the USA and other Countries)
File a Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).
Customer Technology Help Desk
Tel:
01-800-900-11-00 (Toll free from any Mexican City except D.F., Phone Number valid only in Mexico, City)
(01-55) 5228-9904 (Dialing from any Mexican City)
(011-52-55) 5228-9904 (Dialing from the USA and other Countries)
Hours of operation:
Monday to Friday
9:00am to 8:00 pm
Aguascalientes
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-449) 978-76-70 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 18:00 Monday - Friday |
Baja California
(Global Service Program)
Tijuana
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-66) 46224008 | |
| Customer Service: | 01-800-900-11-00 | |
| Customer Service Hours: | 9:00 - 18:00 Monday - Friday |
Mexicali
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-686) 557-1154 | |
| Customer Service: | 01-800-900-11-00 | |
| Customer Service Hours: | 9:00 - 18:00 Monday - Friday |
Chihuahua
(Global Service Program)
Ciudad Juarez
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-656) 6114599 | |
| Customer Service: | 01-800-900-11-00 | |
| Customer Service Hours: | 9:00 - 18:00 Monday - Friday |
Mexico City
Aeropuerto
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-55) 57869591 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 18:00 Monday - Friday 9:00 - 14:00 Saturday |
Anzures
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-55) 5203-9354 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
Nápoles
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-55) 5682-5596 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
La Viga
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-55) 5670-6039 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
Polanco
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-55) 5557-0284 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
Reforma
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-55) 5511-1458 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
San Angel
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-55) 5663-1063 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
Jalisco
Guadalajara
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-33) 3668-2180 | |
| Customer Service Hours: | 9:00 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
Nuevo León
Monterrey
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-81)8369-3653 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
Querétaro
| Service Center Phone: | 01-800-900-11-00 | |
| Service Center Fax: | (01-442) 413-4367 | |
| Customer Service: | 01-800-900-11-00 | |
| Customer Service Hours: | 8:30 - 18:00 Monday - Friday 9:00 - 14:00 Saturday |
State of Mexico
Toluca
| Service Center Phone: | 01-800-900-1100 or 01-800-280-2002 | |
| Service Center Fax: | 01-800-710-8034 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 8:30 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
Naucalpan
| Service Center Phone: | 01-800-900-1100 | |
| Service Center Fax: | (01-55) 5228-8071 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 8:30 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
Satélite
| Service Center Phone: | 01-800-900-1100 | |
| Service Center Fax: | (01-55) 5393-7251 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 8:30 - 19:00 Monday - Friday 9:00 - 14:00 Saturday |
Guanajuato
León
| Service Center Phone: | 01-800-900-1100 | |
| Service Center Fax: | (01-477) 711-0181 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 8:30 - 18:00 Monday - Friday |
Morelos
Cuernavaca
| Service Center Phone: | 01-800-900-1100 | |
| Service Center Fax: | (01-777) 311-4167 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 18:00 Monday - Friday 9:00 - 13:00 Saturday |
Puebla
| Service Center Phone: | 01-800-900-1100 | |
| Service Center Fax: | (01-222) 230-4300 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 9:00 - 18:00 Monday - Friday 9:00 - 14:00 Saturday |
Quintana Roo
Cancún
| Service Center Phone: | 01-800-900-1100 | |
| Service Center Fax: | (01-998) 887-3279 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 8:30 - 18:00 Monday - Friday 9:00 - 13:00 Saturday |
Yucatán
Mérida
| Service Center Phone: | 01-800-900-1100 | |
| Service Center Fax: | (01-999) 201-871 | |
| Customer Service: | (01-55) 5228-9904 | |
| Customer Service Hours: | 8:30 - 18:00 Monday - Friday |