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We recognize the trust you place in us when we deliver to your doorstep, shipping dock or place of business. That’s why we want to keep you informed on the actions we are taking to keep you – and our team members – safe amidst the COVID-19 outbreak. To continue providing our customers with the best possible service during this time, we are implementing a temporary surcharge on all FedEx Express international parcel and freight shipments, from April 6th until further notice.
Alert! Unauthorized sale of Air Waybills
We would like to inform you that there are third parties outside of FedEx, who carry out sales of FedEx electronic air waybills on social networks and unauthorized Internet pages. FedEx does not make sales through these internet pages or social networks such as WhatsApp, Facebook, among others, and our prepaid air waybills are not electronic *. For more information or if you have any questions regarding the legitimacy of any service in which the FedEx brand is used, we invite you to consult our page or call our Service Center at 55.5228.9904.
In terms of the information established on the air waybill, if you are the sender or consignee of a package sent using a FedEx air waybill purchased through a social network or unauthorized website, you can retrieve the package at the FedEx Shipping Center where it is found, paying the cost of the freight plus any applicable surcharges, and signing a responsive letter and release of responsibility stating your data, which must match those of your official photo identification (whose copy you must deliver) and those of the air waybill.
FedEx is committed to eliminating the practice of illegal / unauthorized sale of its services and ensuring an exceptional experience for its customers.
* FedEx is not responsible for costs, charges or payments made by third parties incorrectly or as a result of misuse of our services, systems and accounts. This notice does not modify the obligation of the sender or consignee to pay for the shipment, customs procedures, taxes or other similar costs and / or charges applicable to the shipment.
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