FedEx Express and FedEx Ground Claim Form Instructions

FedEx Express International and Domestic Claim Form Instructions and Frequently Asked Questions. (FAQs)

Read the following FAQs for answers on the claim resolution process

FedEx Express International and Domestic Claim Form Instructions and Frequently Asked Questions. (FAQs)

Read the following FAQs for answers on the claim resolution process

Frequently Asked Questions (FAQs)

 

The sender, the recipient or a third party can file the claim.

 

 

Follow the three easy steps listed below to file your claim.

Step 1: Choose one of the following options:

  • Complete and submit a claim form online at fedex.com/mx/contact/
  • Call customer service at 55.5228.9904

Step 2: Gather the following documentation:.

  • Photocopy of FedEx air waybill, FedEx Ship Manager®
  • All documentation related to the proof of value (copy of original invoice from vendor or supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation). Pictures of outer packaging (showing the 6 box sides and the airwaybill sticker on it) and inner packaging (showing inner packing material) so as item damage (inside and outside the box)
  • Serial number(s) of merchandise, if applicable.
  • Inspection report, if applicable

Step 3:E-mail the completed claim form with the supporting documentation to:

E-mail: dmgdocs@fedex.com

For domestic shipments, damage claims must be reported within 21 business days from delivery date.

For International shipments, damage claims must be reported within 21 calendar days from delivery date.

Most cases will normally be resolved in 5 to 7 business days after we receive your claim form and supporting claim documentation, unless additional time for research is needed.

Keep the merchandise and all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.

For more detailed information, including time limits for specific claim types, go to fedex.com/mx or refer to the current FedEx Service Guide.

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Sender or Shipper

Recipient's or Consignee

Shipment Information

Salvage

If your claim is filed for damage, and mitigation through repair or allowance is not possible, please explain why and provide contact information for salvage pickup. Salvage should be held until investigation of the claim is complete.

Claimant Information