Claim Form

FedEx Express and FedEx Ground Claim Form Instructions and Frequently Asked Questions (FAQs)

Read FAQs Read FAQs Read FAQs

Sender or Shipper

Name/Contact *

Error:

Company

Error:

Address

Error:

City

Error:

State/Province

Error:

Country

Error:

ZIP/Postal Code

Error:

Phone *

Error:

Mobile Phone *

Error:

Email Address *

Error:

Recipient's or Consignee

Name/Contact *

Error:

Company

Error:

Address

Error:

City

Error:

State/Province

Error:

Country

Error:

ZIP/Postal Code

Error:

Phone *

Error:

Mobile Phone *

Error:

E-mail Address *

Error:

Shipment Information

Tracking or Freight Bill Numbers *

Error:

Ship date

Error:

No. of packages

Error:

Weight

Error:

FedEx control number

Error:

Quantity of Packages *

Error:

Item Number *

Error:

Item Description *

Error:

Claimed Amount *

Error:

Quantity of Packages

Error:

Item Number

Error:

Item Description

Error:

Claimed Amount

Error:

Quantity of Packages

Error:

Item Number

Error:

Item Description

Error:

Claimed Amount

Error:

Contents of shipment

Error:

Describe damage to outer packaging (If Damaged was selected under Shipment Information)

Error:

Describe damage to inner packaging (If Damaged was selected under Shipment Information)

Error:

Describe damage to contents (If Damaged was selected under Shipment Information)

Error:

Declared value *

Error:

FedEx pack & ship fee

Error:

Declared value for customs

Error:

Freight charge

Error:

Merchandise value *

Error:

Total claim / C.O.D. amount

Error:

Customer remarks

Error:

Salvage

If your claim is filed for damage, and mitigation through repair or allowance is not possible, please explain why and provide contact information for salvage pickup. Salvage should be held until investigation of the claim is complete.

Salvage Contact

Error:

Phone

Error:

fax

Error:

Claimant Information

I accept that the foregoing statement of facts is hereby certified as correct. *

Error:

Date *

Error:

Claimant’s Name *

Error:

Phone *

Error:

State / Province *

Error:

ZIP / Postal Code *

Error:

Internal Reference No.

Error:

Claimant’s Address *

Error:

City *

Error:

Country *

Error:

E-Mail *

Error:

Frequently Asked Questions (FAQs)

Who can file a claim?

The sender, the recipient or a third party can file the claim.

How do I file a claim?

Follow these easy steps listed below to file your claim.

Step 1: Choose one of the following options:

Complete and submit the online claim form
Call customer service at 55 52 28 99 04

Step 2: Gather the following documentation:.

Photocopy of FedEx air waybill, FedEx Ship Manager^® printout, FedEx Ground Pick-Up Record (where applicable) or delivery receipt
All documentation related to the proof of value (copy of original invoice from vendor or supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation).
Serial number(s) of merchandise, if applicable.
Inspection report, if applicable

When should I file my claim?

For details on when to present your claim, please consult our T&C:

Domestic shipments: here.
International shipments: here.

How long will the claim resolution process take?

Most cases will normally be resolved in 5 to 7 business days after we receive your claim form and supporting claim documentation, unless additional time for research is needed.

What should I do with the merchandise and shipment packaging?

Keep the merchandise and all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.

Where can I find specific information about the claim resolution process?

For more detailed information, including time limits for specific claim types, go to fedex.com/mx.