Service, Regulatory Updates and Important Notifications
IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones and children's toys to cars and e-bikes. Such shipments are however considered dangerous goods and can pose a safety risk if not prepared in accordance with transport regulations. Click here to get more information.
Mitigate risk and improve safety
From now on, when you prepare shipments containing lithium batteries Section II (UN3481 & UN3091) using FedEx Ship ManagerTM at fedex.com please indicate which type(s) of lithium batteries you have included in your shipment.
As Section II lithium batteries are less regulated than other type of lithium batteries, your selection will help us increase their visibility throughout our network; and ensure the safety and integrity of your dangerous goods shipments until their final destinations.
Easy to use
- In the header at the top of this page, select Ship and then Ship online – all features
- Enter your login & password, if you are not logged in yet
- Select Ship and then Create a Shipment to complete your shipment details
- Under the Special Services (optional) section, select “Lithium Batteries/Cells” and the description that applies to your shipment:
- Lithium Ion Batteries/Cells packed with equipment (UN 3481 - Packing Instruction 966)
- Lithium Ion Batteries/Cells contained in equipment (UN 3481 - Packing Instruction 967)
- Lithium Metal Batteries/Cells packed with equipment (UN 3091 - Packing Instruction 969)
- Lithium Metal Batteries/Cells contained in equipment (UN 3091 - Packing Instruction 970)
To learn more
- Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
- Read more about lithium batteries in the IATA Dangerous Goods Regulations Manual available for purchase at iata.org. This manual contains information on lithium battery packing, marking, labelling & documentation.
According to the Federal Telecommunications Institute, starting August 3th, 2019 phone call dialing to local numbers will be simplified to 10 digits throughout the country. As of that date, you can call our Customer Service Center at 55.5228.9904.
Nonetheless, you can continue using our usual number to contact our Customer Service Center 55.5228.9904, starting also August 3th for a 12-month period where both ways of dialing will still work.
In order to maintain our high level of service quality and a good handling of your shipments, we recommend you to use the correct packaging material according to your shipment. Please avoid using, wet, used, shattered or any taped-up boxes, including loose pieces inside them.
Please review the NOT ACCEPTABLE packages (Unacceptable ones) rules to avoid any rejection in your shipment as follows:
Unacceptable Packages Rules.
Packages will not be accepted if the merchandise is:
- Partly out of the shipping box.
- In black, transparent bags or stretch wrap.
- In food, detergent, wood, styrofoam or cooler boxes.
- In boxes sealed with rope or tape.
- More than two boxes that are glued or tied together.
- Loose within the box.
- In egg cartons, wet or damaged reused boxes.
Any shipment that meets one or more of these characteristics on its main packing will not be accepted, picked up or shipped
At your nearest FedEx Ship Center® you will find our FedEx staff that will give you guide on how to pack your shipments with the packaging and protection material we have for you.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.