Contact Philippine Customer Service by E-mail or Phone
Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- Invoice inquiries
- General inquiries and advice
Customer Service Hours
Monday through Friday from 8:00am to 10:00pm
Saturday from 8:00am to 6:00pm
Sunday: No Service
Philippine Customer Service Hotline
|Network||Dial Direct||Source of Call||Fare|
|Globe||1800.8.46.33339||Anywhere in the PH||Free|
|PLDT||1800.10.46.33339||Anywhere in the PH||Free|
|Sun||1800.10.46.33339||Anywhere in the PH||Free|
|Smart||1800.10.46.33339||Anywhere in the PH||Php 8.00/call|
|045.4993900||Outside Clark||NDD Charges|
For online help, Write To FedEx.
For enquiries or assistance on FedEx automation products and applications, you can call our toll free Technology Support Hotline at 1 800 1441 0830 (PLDT Toll Free) or 1 800 8908 6579 (Globe Toll Free).
Technical Support Hotline Service Hours:
Monday through Friday from 0800-1945
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.