Contact Philippine Customer Service by E-mail or Phone
Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- Invoice inquiries
- General inquiries and advice
Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.
Customer Service Hours
Monday through Friday from 8:00am to 10:00pm
Saturday from 8:00am to 6:00pm
Sunday: No Service
Customer Service Hotline
|Network||Dial Direct||Source of Call||Fare|
|Globe||1800.8.46.33339||Anywhere in the PH||Free|
|PLDT||1800.10.46.33339||Anywhere in the PH||Free|
|Sun||1800.10.46.33339||Anywhere in the PH||Php 8.00/call|
|Smart||1800.10.46.33339||Anywhere in the PH||Php 8.00/call|
|045.4993900||Outside Clark||NDD Charges|
For online help, Write To FedEx.
For enquiries or assistance on FedEx automation products and applications, you can call our toll free Technology Support Hotline at 1 800 1441 0830 (PLDT Toll Free) or 1 800 8908 6579 (Globe Toll Free).
Technical Support Hotline Service Hours: Monday through Friday from 0800-1945
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.