Customer Service

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • Invoice inquiries
  • General inquiries and advice

Please call our customer service teams to book space for shipments over 300kgs. Some other services may require advance booking too, click here for details.

Customer Service Hours

Monday through Friday from 8:00am to 10:00pm
Saturday from 8:00am to 6:00pm
Sunday: No Service

 

 

Customer Service Hotline

Network Dial Direct Source of Call Fare
Globe 1800.8.46.33339 Anywhere in the PH Free
PLDT 1800.10.46.33339 Anywhere in the PH Free
Sun 1800.10.46.33339 Anywhere in the PH Php 8.00/call
Smart 1800.10.46.33339 Anywhere in the PH Php 8.00/call
Others 4993900 Within Clark Free
045.4993900 Outside Clark NDD Charges

For online help, Write To FedEx.

Technical Support

For enquiries or assistance on FedEx automation products and applications, you can call our toll free Technology Support Hotline at 1 800 1441 0830 (PLDT Toll Free) or 1 800 8908 6579 (Globe Toll Free).

Technical Support Hotline Service Hours: Monday through Friday from 0800-1945

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form