Service News for Customers

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Posted on May 31, 2018

Threshold Amount Increase for Delivery before the Payment of Duties and Taxes for Inbound Shipments to South Korea

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our customer service team.

 


 

Posted on February 26, 2018

Service Adjustment from Singapore to Selected Destinations in Australia, Japan and Pacific Islands

Due to network adjustment, effective March 5th, 2018, services for shipments that are shipped via the International Economy (IE) and/or International Economy Freight (IEF) service from Singapore to selected destinations in Australia, Japan and Pacific Islands will be revised.

For detailed information, please contact our Customer Service Team.

 


 

Posted on June 22, 2017

Credit Card Payments are Now Convenient, Fast and Secure

From June 22, 2017, FedEx customers can make credit card payments for their shipping charges easily, quickly and securely with just one phone call.

There is no paperwork required. The transaction will be completed using the secure Electronic Payment Application. Customers simply need to call our Customer Service team to get started.

For more information, please contact your local Customer Service team.

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Shipping Power Banks with FedEx Express

Posted on December 30, 2016

Effective January 1, 2017, shipments containing Power Banks must be classified as batteries, assigned as UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, where applicable, and prepared in accordance with the “2017 IATA Lithium Battery Guidance Document” published by the International Air Transport Association (IATA).

“Power Banks" are portable devices containing a lithium battery or batteries with a circuit to control the power flow. They are designed to be able to charge consumer devices such as mobile phones and tablets.

Power Banks must therefore be tendered as fully regulated Section IA or IB UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, whichever is applicable, for transport in the FedEx system. All UN 3090 Power Banks are subject to the FedEx pre-approval process.

For your reference, the following are examples of common types of Power Banks:

  • Universal Power Bank. This comes in many sizes and configurations, which can be tailored to the needs of the user and device. This item typically has a Mini or Micro-USB socket for charging and full-sized USB sockets for discharging.
  • Solar-Charged Power Bank. This has photovoltaic panels, which can trickle-charge the internal battery when placed in sunlight.
  • Battery Phone Case. While this older style can be handy, it has very narrow device compatibility.

Please refer to the 2017 IATA Lithium Battery Guidance Document for further information as to how these devices must be classified and prepared for air transport.

Should you have any questions, please contact your local FedEx Customer Service team and ask to speak with a Dangerous Goods specialist.

FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017) (Updated)

Posted on December 21, 2016

New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries Section II (categorized as UN 3090) or stand-alone lithium ion batteries Section II (categorized as UN 3480).

Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries that have been prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (either IA or IB)*. Please note that UN 3090 and UN 3480 lithium batteries Section IA/IB are fully regulated Class 9 Dangerous Goods and are classified as Inaccessible Dangerous Goods (IDG).

Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.

What labels and marks are required for a lithium battery package?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:

  • a "Class 9" label;

  • a "Cargo Aircraft Only" label; and,

  • an IATA Lithium Battery Mark or Handling Label (Required for Section IB shipments only).

When the mark/label is required, customers have the choice of using either the Lithium Battery Mark (Figure 7.1.C in the 58th edition of IATA Dangerous Goods Regulations), which goes into effect on January 1, 2017, or the existing Lithium Battery Handling Label (Figure 7.4.H in the 58th edition of IATA Dangerous Goods Regulations), which can continue to be used until December 31, 2018. As of January 1, 2019, only the Lithium Battery Mark can be used.

Please note that the UN number must be placed on the IATA Lithium Battery Mark (IATA Figure 7.1.C), whereas the UN number should be placed on the package adjacent to Lithium Battery Handling Label (IATA Figure 7.4.H). The process of placing the UN number adjacent to the Lithium Battery Label (IATA Figure 7.4.H) will be a mandatory requirement of FedEx as of July 1, 2017, as per FedEx variation ‘FX-05’ to the IATA DG Regulations 58th edition.

Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?

You will be able to use all FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments*, and an IDG surcharge will apply. This information is available at: www.fedex.com/dangerousgoods.

What if I’m pre-approved for the UN 3090 Section II list?

Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in the IATA Dangerous Goods Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list*.

What’s different about Dangerous Goods training for staff?

Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.

When can I see the new IATA lithium battery policy?

IATA published its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.

What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?

The new policy changes will not impact UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment).

Should you have any questions, please contact your local Customer Service team and ask to speak with a Dangerous Goods specialist.

*Note: Acceptable to/from FedEx Dangerous Goods locations where UN 3090/UN 3480 is not prohibited.

Unacceptance of Samsung Galaxy Note 7 shipment

Posted on October 14, 2016

We are committed to the safe transport of shipments in our networks. With Samsung discontinuing sales of its replacement Galaxy Note7 smartphones, FedEx has taken additional steps to ensure our priority on safety. FedEx Express is no longer accepting any Galaxy Note7 smartphones including those from authorized distributors under any circumstances.

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