Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

Dubai Airports has announced scheduled maintenance for the southern runway at Dubai International Airport (DXB) from April 16 to May 30, 2019. All cargo and commercial airlines will reduce their operations at DXB during this period, resulting in changes to the flight schedules of FedEx and other cargo and commercial flights.

Due to the temporary closure, FedEx shipments that normally transit through or travel to and from DXB may experience service delays. We have put operational contingency plans in place to minimize the service impact.

Please call your local Customer Service team to obtain the latest transit time information or status of your package.

Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats for these countries:

Country Code Regions Postal Format Effective April 1, 2019
EC
Ecuador
LAC 6 digits*
RO
Romania
EU 6 digits
SK
Slovakia
EU 5 digits

*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019

Thank you for taking the time to make this important change to your address book.

Effective 7 January, 2019, you can scan the PayNow QR on the invoices/SOA/dunnings at World Service Centres (WSCs) or provided by couriers, using the mobile banking apps to pay securely and instantly via PayNow for FedEx invoices or packages.

The nine banks involved in PayNow Corporate are United Overseas Bank, DBS Bank/POSB, OCBC Bank, Citibank, HSBC, Maybank, Standard Chartered Bank, Bank of China and Industrial and Commercial Bank of China Limited.

*Note:* For prepaid shipments (payment to be made at World Service Centres (WSCs) or to couriers), please fill in Prepaid Shipment Amount into ‘Tnx Amount/Amount’ field and Airway Bill Number into ‘Ref/Remarks’ field on the Payment Confirmation page.

For more information, please contact our Customer Service team at 1800 743 2626 or (65) 6743 2626.

From Oct 22, 2018, FedEx accepts PayPal as one of the payment options via FedEx Billing Online (FBO). PayPal allows you to make payments using a variety of methods including PayPal balance, a bank account, PayPal Credit, debit or credit cards and rewards balance. So, why wait? Register for FBO today!

For more information, please contact our Customer Service team at 1800.743.2626 or (65) 6743.2626.

FedEx values your business and we are always striving to improve our services.

To sustain the high service quality you have come to expect, we had to inevitably revise our rates to a more viable business level.

Adjustments were made to the following customs clearance surcharges:

 

Name

Description

Unit

Amount

1

Export Tradenet Declaration Permit

Tradenet Normal Export Permit Declaration / Export Permit cancellation and re-application not due to the fault of FedEx

Per Permit

S$30

2

Shut Out Permit

Tradenet Shut Out Permit Fee (for return of export shipment to customer not due to the fault of FedEx)

Per Permit

FREE

3

II Permit

Tradenet Exceptions Permit (eg: II)

Per Permit

S$100

4

OO Permit

Tradenet Exceptions Permit (eg: OO)

Per Permit

S$100

5

STG Individual Permit

Tradenet Strategic Goods Tier 1 Export Permit declaration/ Export Permit cancellation and re-application not due to the fault of FedEx - (including XO Tier 1 permit)

Per Permit

S$30

6

Permit Endorsement

Permit endorsement services for permits done other than FedEx

Per Permit

S$30

7

Tradenet Declaration for Certificate Of Origin

COO TN declaration

Per Permit

S$30

Should you have any questions, please contact our Customer Service team at 1800 743 2626 or (65) 6743 2626.

Shipping Regulatory Update

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.

If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.

Effective July 1, 2017, Korea Customs Service (KCS) will apply the formal entry process on any import express shipments to South Korea that have an incomplete consignee address or incomplete telephone number on customs documents, regardless of the declared value. The formal entry process will take at least one day longer for customs clearance than the informal entry process, which is normally applied to express shipments valued less than USD 150 (or USD 200 from the U.S.).

In order to avoid delays for your shipments to South Korea, please include an accurate and complete consignee address and telephone number on your air waybill and/or commercial invoice.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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