Service, Regulatory Updates and Important Notifications
Dubai Airports has announced scheduled maintenance for the southern runway at Dubai International Airport (DXB) from April 16 to May 30, 2019. All cargo and commercial airlines will reduce their operations at DXB during this period, resulting in changes to the flight schedules of FedEx and other cargo and commercial flights.
Due to the temporary closure, FedEx shipments that normally transit through or travel to and from DXB may experience service delays. We have put operational contingency plans in place to minimize the service impact.
Please call your local Customer Service team to obtain the latest transit time information or status of your package.
Effective April 1, 2019, the correct postal codes will be required when you ship to Ecuador, Romania and Slovakia. This will allow us to improve service and satisfy regulatory compliance requirements.
It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.
If you frequently use the address book feature or other recipient address source, you will need to update any entries for these countries to ensure that the correct postal code and format are saved by March 31, 2019.
We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
Refer to the following table for the postal formats for these countries:
|Country Code||Regions||Postal Format Effective April 1, 2019|
*Note: Previous postal format contained only five digits.on Postal Format Effective April 1, 2019
Thank you for taking the time to make this important change to your address book.
Effective 7 January, 2019, you can scan the PayNow QR on the invoices/SOA/dunnings at World Service Centres (WSCs) or provided by couriers, using the mobile banking apps to pay securely and instantly via PayNow for FedEx invoices or packages.
The nine banks involved in PayNow Corporate are United Overseas Bank, DBS Bank/POSB, OCBC Bank, Citibank, HSBC, Maybank, Standard Chartered Bank, Bank of China and Industrial and Commercial Bank of China Limited.
*Note:* For prepaid shipments (payment to be made at World Service Centres (WSCs) or to couriers), please fill in Prepaid Shipment Amount into ‘Tnx Amount/Amount’ field and Airway Bill Number into ‘Ref/Remarks’ field on the Payment Confirmation page.
For more information, please contact our Customer Service team at 1800 743 2626 or (65) 6743 2626.
From Oct 22, 2018, FedEx accepts PayPal as one of the payment options via FedEx Billing Online (FBO). PayPal allows you to make payments using a variety of methods including PayPal balance, a bank account, PayPal Credit, debit or credit cards and rewards balance. So, why wait? Register for FBO today!
For more information, please contact our Customer Service team at 1800.743.2626 or (65) 6743.2626.
Shipping Regulatory Update
The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.
The impacted categories of goods can be found from the link below: https://www.cbp.gov/sites/default/files/assets/documents/2018-Oct/Section301_HTSUS_Ref-Guide_Oct2-2018.pdf
On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.
The impacted categories of goods can be viewed on the below link (For your reference): http://gss.mof.gov.cn/zhengwuxinxi/zhengcefabu/201905/t20190513_3256788.html
There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 1.800.743.2626 (Toll Free line within Singapore).
The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.
If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.
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