Service, Regulatory Updates and Important Notifications
In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.
China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).
To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.
According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.
|No||Commodity name||HS code|
|2||Medical protective clothing||6210103010|
|5||Medical surgical cap||6505009900|
|8||Medical shoe cover||6307900090|
|9||The patient monitor||9018193010|
|10||Medical disinfection towel||3005901000|
To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.
You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).
Due to the impact of the global epidemic, extra resources are required to process manual air waybill. Starting from April 6, 2020, we will impose a surcharge for the provision of manual air waybills. Customers who opt for manual air waybills will be charged SGD 6 per piece with a minimum order quantity of 10 pieces. The launch of the manual air waybill surcharge will also be a part of our digital initiative going forward.
You may continue to use manual air waybills already on hand, however if you order additional manual air waybills from April 6, you will be charged a fee of SGD 60 for an order of 10 pieces of manual air waybills.
The surcharge will be billed on a separate invoice to you.
We encourage you to ship with our digital tools so that you can enjoy the ease, speed and convenience of processing shipments digitally.
Just go to fedex.com and click “Ship”!
The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service.
As a result, we have made the decision to suspend our money-back guarantee (MBG) for all FedEx Express services, effective immediately until further notice.
Because FedEx is an essential transport service provider, we will continue operating as government restrictions and regulations allow, and we continue to execute contingency plans in an effort to provide outstanding service to our customers.
We recognize and appreciate the crucial role we play in the global supply chain and connecting the world during this critical time, and we remain focused on serving our customers and providing relief supplies to areas that need it most.
Due to temporary system issues affecting our customs clearance operations, there may be potential customs clearance delays for your FedEx shipments globally, including those to and from Asia Pacific.
Estimated customs clearance delays for FedEx shipments to Asia Pacific is around one to two business days.
FedEx shipments to Asia Pacific using manual air waybills that are not manifested at origins may experience service delays upon reaching any Asia Pacific destinations.
We have implemented contingencies and are actively working to process the impacted shipments and will deliver them to customers as quickly as possible.
We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com
We are currently experiencing high shipping volume flowing through our FedEx Paris-Charles de Gaulle (CDG) hub and there was a work stoppage at our TNT air hub in Liege on March 3. Customer may experience delays in their FedEx and TNT shipments inbound and outbound of Europe. Transshipments transiting through these hubs may also experience delays as well.
We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com or tnt.com.
Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.
We regret any inconvenience this may cause for your business.
As of January 22, 2021, cargo drivers entering Singapore from Malaysia via the Tuas and Woodlands checkpoints will be required to be tested for COVID-19.
The Singapore Ministry of Trade and Industry (MTI) has announced that starting 9:00 am on January 22, 2021, COVID-19 antigen rapid testing will be progressively rolled out at the two checkpoints for cargo drivers and accompanying personnel entering Singapore to identify potential cases and mitigate the risk of spread. Drivers will be selected at random to be tested in the initial stage, but testing will eventually be implemented to all in the coming weeks. Entry in Singapore will be granted if their results are negative.
The testing is causing traffic congestion and customers should expect the following services to be impacted:
|FedEx||International Economy (IE)||Malaysia, Thailand||Singapore|
|International Economy Freight (IEF)||Malaysia, Thailand|
|International Priority Freight (IPF)||Malaysia|
|TNT||Cross Border Economy||China, Vietnam|
|Special Services||China, Vietnam, Thailand, Malaysia|
|Economy Express (EE)||Malaysia, Thailand|
|Integrated Direct Express (IDE Break Bulk)||Malaysia, Thailand|
We are closely monitoring the situation and currently implementing our contingency plans designed to help us continue to operate and limit any impact to your business– all while keeping safety at the forefront.
Effective January 1, 2021, FedEx International Economy and International Economy Freight services from Thailand to Singapore will resume to offer more shipping solutions for your business needs.
There will be some changes due to network adjustments.
- Shipments from Thailand to Singapore valued at less than SGD 400 are subject to 7% GST. (This was previously exempted when transport was by air.)
- Export regulations for this service will now require formal clearance process. The FedEx Thailand Broker can assist your shipper in Thailand to ensure a smooth export clearance process at the beginning. Your shipper also has an option to use their own broker as well.
With this network adjustment, shipments will take an additional 2 days to arrive to Singapore. If you foresee that the timeline does not meet your needs, your shipper may choose International Priority service for faster delivery, Sales Representatives and our Thailand Customer Service hotline at 1782 or 662.491.2000 are ready to assist them in this transition.
Thank you for putting your trust in us. We continue to remain focused on serving you.
As part of FedEx and TNT safety and security requirements, effective January 11, 2021, shippers with no registered shipping accounts tendering shipments to us over the counter must present a valid government-issued photo identity card1. Information will be collected for safety and security purposes and will only be used as required or permitted by law2.
Prior to acceptance at the counter, please open the package for inspection by FedEx, TNT or our authorized representatives3. In addition, all shipments may be subject to security inspection, including X-rays.
1 Examples: National ID Card, Passport, Social Security Card, Driver’s license, etc.
3 FedEx and TNT reserve the right to reject any shipment that contains prohibited items or does not meet our safety and security requirements.
To account for additional processing time, effective November 23, 2020, an additional business day for transit will be required for shipments to Mainland China when using manual air waybill*.
That’s why you need FedEx Ship Manager™ at fedex.com (FSM) – a convenient, one-stop online tool that allows you to prepare your air waybill and shipment paperwork more efficiently. There’s no additional surcharge** or processing time when you ship online. Watch this video to learn more about the benefits of digital shipping.
* This refers to the multi-ply paper manual air waybills.
** A surcharge was imposed to manual air waybills since April 2020, click here for details.
FedEx strives to make your shipping experience as straightforward as possible. When organizing a shipment to Australia, it is important to provide the following mandatory details:
1. Shipper full name (first and last name as a minimum) and full delivery address
2. Consignee full name (first and last name as a minimum) and full delivery address
3. Telephone number or email address
4. Clear description of goods. No part numbers, generic descriptions or abbreviations. Weight also must be greater than zero
5. Value of the goods to reflect true market value and match the commercial invoice
You need to provide these details to ensure efficiency and to minimize processing delays. If you require support, please contact your Account Managers or our customer service team.
Effective 15 October 2020, high-risk plant products from all countries are not permitted entry into Australia within mail articles (including FedEx and TNT shipments). Any shipments containing high-risk plant products arriving in Australia will be destroyed.
The Australian Department of Agriculture, Water and the Environment (DAWE) is implementing these actions to address the risk of khapra beetle (Trogoderma granarium) on a range of plant products that are hosts of this pest. These urgent actions are being implemented in phases, please refer to the Departments website for further information regarding Kharpa beetle and high-risk plant products.
Effective October 26, 2020, FedEx Customer Service operating hours will be as follows:
Service Hours (Call):
Mon-Fri: 0800 to 2100
Sat: 0800 to 1700
Sun: No service
*Public Holidays other than Sun:
0900 to 1700
(*only enquiries, no pickups or deliveries)
COVID-19 has disrupted supply chains, reducing air cargo capacity globally.
This disruption has caused us to make adjustments to our networks which has increased our costs. As a result, we announced a 'Temporary Surcharge' on all FedEx Express and TNT international parcel and freight shipments beginning April 6, 2020.
Beginning November 2, 2020, the 'Temporary Surcharge' will be renamed as 'Peak Surcharge'.
As an effort to improve the efficiency of our FedEx network, we will adjust delivery commitment times and delivery practices for selected FedEx Express inbound services for U.S. residential delivery.
• Effective September 28, 2020, the delivery commitment time for FedEx inbound International Priority (IP) and International Priority Distribution (IPD) services to the U.S. (residential delivery only) will be adjusted from 10:30am to 12:00noon.
• Effective October 5, 2020, delivery practices for all FedEx U.S. inbound residential shipments will change. These shipments will be left at the door on first attempt if recipient is unavailable, unless the shipper requested a Signature Service option of either Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature required (ASR).
Effective September 18, 2020, FedEx manual air waybill will no longer be available on FedEx Supplies page. You may request for manual air waybill from our Customer Service however there is a surcharge of SGD6 per piece with a minimum order of 10 pieces.
We encourage you to start using our shipping tools so that you can enjoy the ease, speed and convenience of processing your shipments.
Shipping Regulatory Update
As of 1 December 2019, new low-value goods rules will commence. Overseas businesses that sell low-value goods to consumers in New Zealand may need to register for, collect and return a Goods and Services Tax (GST) of 15% on goods where money is paid or an invoice is issued on or after 1 December 2019.
The new regulations apply to goods with a customs value of NZ$1,000 or less and will require overseas businesses, including online marketplaces and merchants that sell direct and re-deliverers, to register an account for GST on sales to New Zealand customers. The customs value of NZ$1,000 excludes transport and insurance costs when determining if GST needs to be charged.
All consignments valued at NZ$1,000 or less can be cleared on an Inward Cargo Report (ICR), a Simplified Import Declaration (SID) or a standard Import Declaration. There is no change to the current processing of goods valued at more than NZ$1,000 – the standard GST and duty calculation will be applied.
The new low-value goods rules are similar to the low-value goods regulations already in place in Australia.
For further information on new GST rules in New Zealand, please visit Customs Service.
Online Fraud Alert
A major winter storm moved through North America from Feb. 12 – 16, 2021 and had caused hazardous conditions across the U.S.
While we implemented numerous contingencies to mitigate the impact to our customers during this time, there may be on-going service delays anticipated for inbound and outbound shipments across the U.S. until recovery efforts conclude across the country.
As always, FedEx appreciates your business and your patience during weather-related disruptions.
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