Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

  • International and Global Shipping News

Current News

Posted on May 30, 2018

Threshold Amount Increase for Delivery before the Payment of Duties and Taxes for Inbound Shipments to South Korea

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our customer service team.

 


 

Posted on March 21, 2018

Notification of Business Conversion

Federal Express Corporation Taiwan Branch will convert to FedEx Express International B.V. Taiwan Branch while keeping the company ID unchanged, effective April 1, 2018 and subject to regulatory clearance.

There will be no changes to our services and operations. Our service commitments and business terms with our customers and vendors remain the same. Customers and vendors will see minimal impact in the area of contracting company name.

  • Previous Posts

Shipping Power Banks with FedEx (Effective January 1, 2017)

Posted on December 30, 2016

Shipping Power Banks with FedEx

Effective January 1, 2017, shipments containing Power Banks must be classified as batteries, assigned as UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, where applicable, and prepared in accordance with the “2017 IATA Lithium Battery Guidance Document” published by the International Air Transport Association (IATA).

“Power Banks" are portable devices containing a lithium battery or batteries with a circuit to control the power flow. They are designed to be able to charge consumer devices such as mobile phones and tablets.

Power Banks must therefore be tendered as fully regulated Section IA or IB UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, whichever is applicable, for transport in the FedEx system. All UN 3090 Power Banks are subject to the FedEx pre-approval process.

For your reference, the following are examples of common types of Power Banks:

  • Universal Power Bank. This comes in many sizes and configurations, which can be tailored to the needs of the user and device. This item typically has a Mini or Micro-USB socket for charging and full-sized USB sockets for discharging.
  • Solar-Charged Power Bank. This has photovoltaic panels, which can trickle-charge the internal battery when placed in sunlight.
  • Battery Phone Case. While this older style can be handy, it has very narrow device compatibility.

Please refer to the 2017 IATA Lithium Battery Guidance Document for further information as to how these devices must be classified and prepared for air transport.

Should you have any questions, please contact your local FedEx Customer Service team and ask to speak with a Dangerous Goods specialist.

  • Local Service News

Less paper more speed

Posted on September 07, 2017

Less paper more speed

Starting August 31st, 2017 Taiwan’s Customs system allows the online applications of certain import/export declaration forms endorsed by Customs. This is applied to C1 declaration without supplementary document required and C2 paperless declaration submission, which includes inbound declaration the 2nd copy and outbound declaration the fifth copy. The Taxpayer, exporter, importer or authorized broker will be allowed to login on the CPT single Window under http://portal.sw.nat.gov.tw/PPL/index (permit is required). Login will require a Citizen Digital Certificate or Business certificate must be done on line.

For technical or transmission questions, please call the hotline of CPT Single Window at
0800-299-889.

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