Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

  • International and Global Shipping News

Current News

Posted on September 07, 2017

Operating Hours for 2017 Mid-Autumn Festival and Double Tenth National Day Holiday

For the 2017 Mid-Autumn Festival and Double Tenth National Day holiday, our operating hours will change to:

Date Pick up/Delivery
Cut-Off Time
World Service Center
WSC
Drop-Off Time
Customer Service Team
Operating Hours
Gateway Drop-Off Time
September 30th (Sat)
Adjusted working day
Same as the
cut-off time
for same day flight
to non-west
coast, USA (Note 1)
09:00 - 18:00 08:00 - 18:30 09:00 - 18:00
October 4th (Wed)
Mid-Autumn Festival
No Service No Service No Service 13:00 - 17:00
October 9th (Mon)
Adjusted day-off
No Service No Service No Service No Service
October 10th (Tue)
Double Tenth National Day
No Service No Service No Service No Service

Note 1:
The latest cut-off time is advanced to be the same as the cut-off time for same day flight to non-west coast, USA on normal weekday. It may vary by location and each station operation condition. To check the operating hours in your area, please contact our Customer Service Team.

Please use Get Transit Time to learn more about the delivery time of your shipments during the holidays.

The above information is subject to change without prior notice.

 


 

Posted on September 06, 2017

Less paper more speed

Starting August 31st, 2017 Taiwan’s Customs system allows the online applications of certain import/export declaration forms endorsed by Customs. This is applied to C1 declaration without supplementary document required and C2 paperless declaration submission, which includes inbound declaration the 2nd copy and outbound declaration the fifth copy. The Taxpayer, exporter, importer or authorized broker will be allowed to login on the CPT single Window under http://portal.sw.nat.gov.tw/PPL/index (permit is required). Login will require a Citizen Digital Certificate or Business certificate must be done on line.

For technical or transmission questions, please call the hotline of CPT Single Window at
0800-299-889.

  • Previous Posts

Shipping Power Banks with FedEx (Effective January 1, 2017) (Updated)

Posted on December 30, 2016

Shipping Power Banks with FedEx

Effective January 1, 2017, shipments containing Power Banks must be classified as batteries, assigned as UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, where applicable, and prepared in accordance with the “2017 IATA Lithium Battery Guidance Document” published by the International Air Transport Association (IATA).

“Power Banks" are portable devices containing a lithium battery or batteries with a circuit to control the power flow. They are designed to be able to charge consumer devices such as mobile phones and tablets.

Power Banks must therefore be tendered as fully regulated Section IA or IB UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, whichever is applicable, for transport in the FedEx system. All UN 3090 Power Banks are subject to the FedEx pre-approval process.

For your reference, the following are examples of common types of Power Banks:

  • Universal Power Bank. This comes in many sizes and configurations, which can be tailored to the needs of the user and device. This item typically has a Mini or Micro-USB socket for charging and full-sized USB sockets for discharging.
  • Solar-Charged Power Bank. This has photovoltaic panels, which can trickle-charge the internal battery when placed in sunlight.
  • Battery Phone Case. While this older style can be handy, it has very narrow device compatibility.

Please refer to the 2017 IATA Lithium Battery Guidance Document for further information as to how these devices must be classified and prepared for air transport.

Should you have any questions, please contact your local FedEx Customer Service team and ask to speak with a Dangerous Goods specialist.

FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017) (Updated)

Posted on December 21, 2016

New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries Section II (categorized as UN 3090) or stand-alone lithium ion batteries Section II (categorized as UN 3480).

Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries that have been prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (either IA or IB)*. Please note that UN 3090 and UN 3480 lithium batteries Section IA/IB are fully regulated Class 9 Dangerous Goods and are classified as Inaccessible Dangerous Goods (IDG).

Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.

What labels and marks are required for a lithium battery package?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:

  • a "Class 9" label;

  • a "Cargo Aircraft Only" label; and,

  • an IATA Lithium Battery Mark or Handling Label (Required for Section IB shipments only).

When the mark/label is required, customers have the choice of using either the Lithium Battery Mark (Figure 7.1.C in the 58th edition of IATA Dangerous Goods Regulations), which goes into effect on January 1, 2017, or the existing Lithium Battery Handling Label (Figure 7.4.H in the 58th edition of IATA Dangerous Goods Regulations), which can continue to be used until December 31, 2018. As of January 1, 2019, only the Lithium Battery Mark can be used.

Please note that the UN number must be placed on the IATA Lithium Battery Mark (IATA Figure 7.1.C), whereas the UN number should be placed on the package adjacent to Lithium Battery Handling Label (IATA Figure 7.4.H). The process of placing the UN number adjacent to the Lithium Battery Label (IATA Figure 7.4.H) will be a mandatory requirement of FedEx as of July 1, 2017, as per FedEx variation ‘FX-05’ to the IATA DG Regulations 58th edition.

Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?

You will be able to use all FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments*, and an IDG surcharge will apply. This information is available at: www.fedex.com/dangerousgoods.

What if I’m pre-approved for the UN 3090 Section II list?

Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in the IATA Dangerous Goods Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list*.

What’s different about Dangerous Goods training for staff?

Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.

When can I see the new IATA lithium battery policy?

IATA published its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.

What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?

The new policy changes will not impact UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment).

Should you have any questions, please contact your local Customer Service team and ask to speak with a Dangerous Goods specialist.

*Note: Acceptable to/from FedEx Dangerous Goods locations where UN 3090/UN 3480 is not prohibited.

FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017)

Posted on October 04, 2016

New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries section II (categorized as UN 3090) or stand-alone lithium ion batteries section II (categorized as UN 3480).

Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (IA or IB). Please note that Section IA/IB UN 3090 and UN 3480 lithium batteries are fully regulated Class 9 Dangerous Goods and classified as Inaccessible Dangerous Goods (IDG).

Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.

What’s different about the markings and labeling?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:

  • a "Class 9" label;

  • a "Cargo Aircraft Only" label; and,

  • an IATA Lithium Battery Handling label with the UN Number (Required for IB shipments only).

Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?
You will be able to use FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments and an IDG surcharge will apply.

What if I’m pre-approved for the UN 3090 Section II list?
Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in IATA DG Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list.

What’s different about dangerous goods training for staff?
Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.

When can I see the new IATA lithium battery policy?
IATA will publish its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.

What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?
The new policy changes will not impact UN3481 and UN3091 (lithium batteries packed with equipment and lithium batteries contained in equipment) except that after January 1, 2017 the UN number needs to be included on the IATA Lithium Battery Handling label when the label is used.

Should you have any questions, please contact your local Customer Service team and ask to speak with a dangerous goods specialist.

Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea

Posted on February 1, 2016

The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.

The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.

In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at fedex.com’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.

To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.

We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.

Lithium Battery Shipment Restrictions (Updated)

FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.

Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.

These restrictions generally do not apply to lithium-ion and lithium-metal batteries (section II) packed with equipment or contained in equipment.

Further information on shipping lithium batteries can be found here.

FedEx International First® (FIF) Service Expands

FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries in Asia Pacific (APAC) to worldwide destinations:

  1. Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
  2. Export shipments via FIF from select APAC countries are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
  3. Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.

For more information about FIF service and coverage, please click here.

Transit time improvement for import shipments to western Japan

Effective August 4, 2014, the transit time for import shipments to Osaka and Hyogo prefectures will be reduced.

Inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from the Asia Pacific, Europe, Middle East and African regions will be reduced by one business day.

The transit time for FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services from North American and Latin American regions will be reduced from the current 18:00 to 12:00 (noon) the next business day after the shipment’s arrival and customs clearance.

Improved services apply to the following areas:

From the Asia Pacific, Europe, Middle East and African regions to:

Osaka prefecture

  • Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho

Hyogo prefecture

  • Kobe city: Chuo, Hyogo, Nada, and Nagata-ku
  • Ashiya, Itami, and Nishinomiya cities

From the North and Latin American regions to:

Osaka prefecture

  • Osaka city: All 24 wards
  • Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities

Hyogo prefecture

  • Amagasaki city

FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific

SenseAware® powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware® powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware® powered by FedEx service can provide: 

             Precise temperature readings

             A shipment’s exact location

             An alert if a shipment is opened or if the contents have been exposed to light

             Real-time data regarding the vital signs of a shipment which can be shared with trusted parties


Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware® powered by FedEx can monitor items that are: 

             Unique or rare — such as samples from clinical trials.

             Temperature sensitive — such as pharmaceuticals.

             Light sensitive — such as biological specimens.

             Time critical or location critical — such as surgical kits.

             Highly controlled or regulated — such as materials requiring chain-of-custody certification.

             Bio-hazardous or dangerous — such as bacteria and viruses.

             Highly valuable — such as medical equipment.


Initially available for shipments only in the U.S., SenseAware® can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware® is also targeting further international expansion.

SenseAware® powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team on 13 26 10.

Packaging Tips for Lithium Battery Shipments

At FedEx, we understand the importance of ensuring the safe transport of your shipment. Lithium battery shipments or shipments with items that contain lithium batteries may overheat and ignite in certain conditions and, once ignited, maybe difficult to extinguish. Therefore, we would like to remind you of the regulations and correct handling procedures to ensure the safety of your packages and those who handle the shipment.

FedEx strictly adheres to the International Air Transport Association (IATA) and International Civil Aviation Organization (ICAO) regulations. As such, FedEx has compiled a set of guidelines that govern packing, marking and labeling of shipments of lithium batteries and items that contain charged batteries.

Shipments containing lithium batteries must follow the specific packaging guidelines below:

  • Batteries are to be packed individually.
  • Batteries must be shielded and protected to prevent short circuits.
  • Batteries are completely enclosed.
  • Items for shipment must be placed in a sturdy outer container.
  • Labeling and documentation needs to be checked for accuracy.
  • Packaging must meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. Please refer to the following link to get the latest update of such requirements. http://www.unece.org/fileadmin/DAM/trans/danger/publi/manual/Rev5_Amend1/ST-SG-AC10-11-Rev5-Amend1e.pdf.

In addition, as lithium batteries, both lithium ion and lithium metal, are fully regulated dangerous goods, it is important that the shipment is correctly identified, classified, packaged, marked and labeled. A Shipper’s Declaration for Dangerous Goods must also be completed and signed by a trained shipper.

FedEx will not accept shipments of any electronic product that includes recalled or defective lithium batteries, such as laptop computers.

To view detailed packaging guidelines and FedEx best practices for shipping lithium batteries, please click here.

  • Local Service News

FedEx Customer Service Operating Hours Adjustment

Posted on December 19, 2016

Starting from January 1, 2017, we will change operating hours of FedEx Customer Service. The details are as follows:

Monday through Friday from 08:00 to 20:30
Saturday from 8:00 to 14:00
Sunday: No Service
Public Holidays other than Sunday: No Service

Unacceptance of Samsung Galaxy Note 7 shipment

Posted on October 14, 2016

We are committed to the safe transport of shipments in our networks. With Samsung discontinuing sales of its replacement Galaxy Note7 smartphones, FedEx has taken additional steps to ensure our priority on safety. FedEx Express is no longer accepting any Galaxy Note7 smartphones including those from authorized distributors under any circumstances.

FedEx Demonstrates Healthcare Strength at BioTaiwan 2016

Posted on July 21, 2016

FedEx Express (FedEx), a subsidiary of FedEx Corp. and one of the world’s largest express transportation companies, will again be showcasing its FedEx® Healthcare Solutions at the BioTaiwan 2016, which will be held at the Taipei World Trade Center Nangang Exhibition Hall on July 21-24. During the show, FedEx will organize two seminars on July 21 to share insights into how businesses can leverage supply chain solutions to harness the fast-growing healthcare opportunities.

“Today, supply chain is increasingly a strategic differentiator for success in healthcare,” said Michael Chu, managing director, FedEx Express, Taiwan. “To grasp the multi-billion dollar healthcare opportunities, businesses must enhance their supply chain to improve their cost efficiency and access to healthcare products. The benefits will be seen not just in the bottom lines of businesses, but critically, in the well-being of millions of patients.”

FedEx offers a range of specialized solutions to help healthcare businesses move life-saving shipments through the FedEx global network. Some of the FedEx solutions displayed at the BioTaiwan 2016 include:

• FedEx® Cold Shipping Package: This easy-to-use, reliable, cost-effective and environmentally-friendly package achieves a temperature of 4°C in less than five minutes without the use of gel packs and maintains a refrigerated environment of 2-8°C for up to 96 hours.

• FedEx® Deep Frozen Shipping Solution: This environmentally-friendly solution uses a liquid nitrogen dry vapor technology that keeps sensitive materials at a temperature of -150°C or below for up to 10 days and is classified by the International Air Transport Association (IATA) as a non-hazardous dry shipper.

• FedEx® Thermal Blanket Solution: This comprehensive, end-to-end, cost-effective global solution is ideal for customers who need their large freight shipments to travel in the 15-25°C temperature range, with insulation protection against direct sunlight, rain, humidity and tarmac heat from end to end.

• FedEx Priority AlertTM: This monitoring solution offers 24/7 support from a team of dedicated global service analysts who provide an added level of proactive monitoring and notification of the status of a shipment. FedEx Priority Alert PlusTM provides further proactive recovery assistance, including dry ice replenishment, gel pack reconditioning, and access to cold storage to keep potentially lifesaving shipments safe.

• SenseAware® powered by FedEx: This first-of-its-kind monitoring technology provides near-real time visibility into a shipment while in transit. Comprised of a multi-sensor device and a web-based application, it monitors a shipment’s location, temperature, light exposure, relative humidity, barometric pressure and shock events.

For more information on FedEx Healthcare Solutions, click here.

Call-in Cut-off Time for Shipments from Taiwan to Australia and New Zealand Extended by 2 Hours

Posted on March 11, 2016

Customers will soon have utmost 2 extra hours* to prepare their shipments from Taiwan to Australia and New Zealand.

With effect from March 11, 2016, this improvement in cut-off time* will be available for all shipments from Taiwan to Australia and New Zealand on Fridays.

This service enhancement is designed to provide greater flexibility and convenience for our customers and is part of our commitment to continuous improvement of FedEx services.

If you would like to know more about this service enhancement, please contact our Customer Service Team.

Note: * The pickup cut-off times and World Service Center operating hours vary by location. To check the operating hours in your area, please contact our Customer Service Team.

 

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