Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Our Customer Service Hotline is currently experiencing high call volume.

For any urgent shipment, please trackget rates or arrange pickup online, or use Virtual Assistant for help.

COVID-19 News


We are monitoring the impact of the COVID-19 outbreak.  Stay connected with the service impacts here.

Looking at shipping Personal Protective Equipment (PPE)? Click here for some shipping tips.

In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.

China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).

To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.

According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.

No Commodity name HS code
1 Medical masks 6307900010
2 Medical protective clothing 6210103010
3926209000
3 Infrared thermometers 9025199010
4 Ventilators 9019200010
9019200090
5 Medical surgical cap 6505009900
6 Medical goggles 9004909000
7 Medical gloves 3926201100
3926201900
4015110000
4015190000
8 Medical shoe cover 6307900090
3926909090
4016999090
9 The patient monitor 9018193010
10 Medical disinfection towel 3005901000
3005909000
11 Medical disinfectant 3808940010

To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.

You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).

Due to the impact of the global epidemic, extra resources are required to process manual air waybill.   Starting from April 6, 2020, we will impose a surcharge for the provision of manual air waybills. Customers who opt for manual air waybills will be charged NTD 100 per piece with a minimum order quantity of 10 pieces.  The launch of the manual air waybill surcharge will also be a part of our digital initiative going forward.

You may continue to use manual air waybills already on hand, however if you order additional manual air waybills from April 6, you will be charged a fee of NTD 1,000 for an order 10 pieces of manual air waybills.

The surcharge will be billed on a separate invoice to you.

We encourage you to ship with our digital tools so that you can enjoy the ease, speed and convenience of processing shipments digitally.

Just go to fedex.com and click “Ship”! 

The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service. 

As a result, we have made the decision to suspend our money-back guarantee (MBG) for all FedEx Express services, effective immediately until further notice.

Because FedEx is an essential transport service provider, we will continue operating as government restrictions and regulations allow, and we continue to execute contingency plans in an effort to provide outstanding service to our customers.

We recognize and appreciate the crucial role we play in the global supply chain and connecting the world during this critical time, and we remain focused on serving our customers and providing relief supplies to areas that need it most. 

Service News

From June 2, the transit time for selected FedEx Express export shipments from Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) to certain destinations improved. This is part of our on-going effort to enhance customer experience.

Origins

Destinations

Affected Services

Transit time improvement

(working day)

Effective Date (pickup* day)

New cut-off time**

Call-in

Pick-up

Ho Chi Minh City (SGN gateway)

Asia

(except Australia2, Hong Kong SAR1, Japan1, New Zealand2)

• FedEx International Priority (IP)

• FedEx International Priority Freight (IPF)

• FedEx International Economy (IE)

• FedEx International Economy Freight (IEF)

1

For every Tue – Thu pickup starting from June 2

1430 hrs

1630 hrs

Europe

• FedEx International Priority (IP)

• FedEx International Priority Freight (IPF)

• FedEx International Economy (IE)

• FedEx International Economy Freight (IEF)

1

For every Thu pickup starting from June 2

* If the shipment is picked up after the cut-off time, the pickup date will be the next day.

** The cut-off time is based on Central Business Areas in Ho Chi Minh City and may vary depending on specific locations.

1 Transit time for IP& IPF services from Ho Chi Minh City (SGN gateway) to Hong Kong SAR and Japan is already 1 working day.

2 Transit time for IP& IPF services from Ho Chi Minh City (SGN gateway) to Australia and New Zealand will remain 2 working days.

Please note that due to the COVID-19 situation, FedEx economy services within intra-Asia are temporarily suspended until further notice and this suspension includes the above IE and IEF services from Ho Chi Minh City (SGN gateway) to the selected Asia destinations. The situation is being monitored closely; operations will resume as soon as the circumstances allow.

If you have further questions about this service enhancement, please contact your Sales Representative or our Customer Service Hotline.

To save your time of preparing your shipments, FedEx invites you to automate your shipping process online via FedEx Ship ManagerTM at fedex.com. Prepare your airway bills online, fast and easy! 

FedEx will apply a non-automated air waybill surcharge, NT 100 (5% business tax inclusive) per air waybill, to the shipments using non-automated air waybills. Switch to electronic air waybills now to improve efficiency while saving you money!

Click here to learn more about the benefits you can enjoy from FedEx Ship Manager.  If you have not registered for FedEx Ship Manager, click here to register. Existing FedEx Ship Manager users, click here to login.

Shipping Regulatory Update

From April 16, 2020, the Ministry of Finance's Customs Administration encourages the individual importers to install and utilize the related APP service to facilitate the clearance of their express imports. For earlier delivery, it is strongly suggested for individual importers to complete the real-name authentication and POAs (Powers of Attorney) application. This way, when shipments arrive, recipients will receive alerts from Customs Administration so they can complete related POA process at their fingertips via the APP. On the other hand, recipients who fail to do so may encounter customs delays. For more information, please visit Customs Administration website or refer to related instructions to complete the settings.

As of 1 December 2019, new low-value goods rules will commence. Overseas businesses that sell low-value goods to consumers in New Zealand may need to register for, collect and return a Goods and Services Tax (GST) of 15% on goods where money is paid or an invoice is issued on or after 1 December 2019.

The new regulations apply to goods with a customs value of NZ$1,000 or less and will require overseas businesses, including online marketplaces and merchants that sell direct and re-deliverers, to register an account for GST on sales to New Zealand customers. The customs value of NZ$1,000 excludes transport and insurance costs when determining if GST needs to be charged.

All consignments valued at NZ$1,000 or less can be cleared on an Inward Cargo Report (ICR), a Simplified Import Declaration (SID) or a standard Import Declaration. There is no change to the current processing of goods valued at more than NZ$1,000 – the standard GST and duty calculation will be applied.

The new low-value goods rules are similar to the low-value goods regulations already in place in Australia.
For further information on new GST rules in New Zealand, please visit Customs Service.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For information on other fraudulent emails, you can visit our U.S. website by clicking here.

Sign up for FedEx eNews

Sign up for FedEx eNews

Email is a great way to be alerted about the latest news that may impact your shipments and stay updated with special offers.

Subscribe

Already Subscribe?

You can change your email preference anytime. Add, remove something no longer needed or unsubscribe.