Service, Regulatory Updates and Important Notifications
For the 2019 Double Tenth Festival, there will be some changes to our operating hours. The details are as follows:
Pick up / Delivery
|Oct. 5 (Sat.)
Adjusted work day
|One hour earlier
than the cut-off time
for same day
flight to non-west coast, USA*;
|09:00 - 17:00||08:00 - 17:30||09:00 - 17:00|
|Oct. 10 (Thu.) Double Tenth Day||No service||No service||No service||No service|
|Oct. 11 (Fri)
Adjusted day off
|No service||No service||No service||No service|
|Oct. 12 (Sat.)||No service||No service||08:00 - 14:00||09:00 - 13:00|
*The latest cut-off time is advanced to be one hour earlier than the cut-off time for same day flight to non-west coast, USA on normal weekday. It may vary by location and each station operation condition. To check the operating hours in your area, please contact our Customer Service Team.
Please use Get Transit Time to learn more about the delivery time of your shipments during the holidays.
The above information is subject to change without prior notice.
We expect a surge in shipping volume before the China National Day Holiday.
To assist you in planning your shipment, we wish to give you advance notice that the transit time for outbound shipments from China, Hong Kong SAR and South Korea will be temporarily extended, as per the table below.
|Origins||Destinations||Affected Services||Additional transit time
|International Priority (IP)
International Priority Freight (IPF)
|1||Sep 24 – Oct 1|
|International Economy (IE)
International Economy Freight (IEF)
|Europe, Middle East,
Indian Subcontinent, and Africa
|IE/IEF||3||Sep 27 – Oct 1|
|Hong Kong SAR
|IP/IPF/IE/IEF||1||Sep 26 – Oct 1|
|South Korea||Asia||IP/IPF/IE/IEF||1||Sep 27 – Oct 1|
* If the shipment is picked up after the cut off time, the Pickup Date will be the next day.
If you have further questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.
Shipping Regulatory Update
The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.
The impacted categories of goods can be found from the link below: https://www.cbp.gov/sites/default/files/assets/documents/2018-Oct/Section301_HTSUS_Ref-Guide_Oct2-2018.pdf
On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.
The impacted categories of goods can be viewed on the below link (For your reference): http://gss.mof.gov.cn/zhengwuxinxi/zhengcefabu/201905/t20190513_3256788.html
There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 0800.075.075.
From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.
Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to AustraliaGST@ato.gov.au.
This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.
Online Fraud Alert
We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).
If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.
FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
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