Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

For the 2019 Double Tenth Festival, there will be some changes to our operating hours. The details are as follows: 


Pick up / Delivery
cut-off time

World Service
Center (WSC)
Drop-off time
Customer Service
Team Operating
Drop-off time
Oct. 5 (Sat.)
Adjusted work day
One hour earlier
than the cut-off time
for same day
flight to non-west coast, USA*;
09:00 - 17:00 08:00 - 17:30 09:00 - 17:00
Oct. 10 (Thu.) Double Tenth Day No service No service No service No service
Oct. 11 (Fri)
Adjusted day off
No service No service No service No service
Oct. 12 (Sat.) No service No service 08:00 - 14:00 09:00 - 13:00

Please note:

*The latest cut-off time is advanced to be one hour earlier than the cut-off time for same day flight to non-west coast, USA on normal weekday. It may vary by location and each station operation condition. To check the operating hours in your area, please contact our Customer Service Team.

Please use Get Transit Time to learn more about the delivery time of your shipments during the holidays.

The above information is subject to change without prior notice.

We expect a surge in shipping volume before the China National Day Holiday.

To assist you in planning your shipment, we wish to give you advance notice that the transit time for outbound shipments from China, Hong Kong SAR and South Korea will be temporarily extended, as per the table below.

Origins Destinations Affected Services Additional transit time
(working days)
Pickup Date*
(All gateways)
USA, Canada,
Latin America
International Priority (IP)
International Priority Freight (IPF)
1 Sep 24 – Oct 1
International Economy (IE)
International Economy Freight (IEF)
Europe, Middle East,
Indian Subcontinent, and Africa
IE/IEF 3 Sep 27 – Oct 1
Hong Kong SAR
USA, Canada,
Latin America
IP/IPF/IE/IEF 1 Sep 26 – Oct 1
South Korea Asia IP/IPF/IE/IEF 1 Sep 27 – Oct 1

* If the shipment is picked up after the cut off time, the Pickup Date will be the next day.

If you have further questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.

Effective September 30, 2019, the correct postal code will be required when you ship to Saudi Arabia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for this country to ensure that the correct postal code and format are saved by September 29, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats:

Country Code Regions Postal Format Effective September 30, 2019
Saudi Arabia
Middle East NNNNN (5 digits)

Thank you for taking the time to make this important change to your address book.

Shipping Regulatory Update

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below:

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference):

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 0800.075.075.

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

The Customs Administration, Ministry of Finance of Taiwan amended the "Regulations Governing Customs Clearance Procedures for Air Express Consignments". Effective 1 January 2018, the de minimis amount for import low-value duty-free consignment will be NTD$ 2,000, down from NTD$ 3,000.

If you have any questions about the regulatory changes, please contact your Sales Representative or our Customer Service Hotline.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For information on other fraudulent emails, you can visit our U.S. website by clicking here.

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