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Safety Above All during COVID-19

Safety Above All during COVID-19

We recognize the trust you place in us when we deliver to your doorstep, shipping dock or place of business. That’s why we want to share an update on the actions we are taking to keep you – and our team members – safe amidst the COVID-19 outbreak.

“Safety Above All” is something we take incredibly seriously at FedEx. We are listening to recommendations from the World Health Organization (WHO) as we strive to help protect our customers and our team members.

Raj Submaranium
Raj Submaranium
raj subramaniam signature

Raj Subramaniam
President and COO
FedEx Corporation

We recognize the trust you place in us when we deliver to your doorstep, shipping dock or place of business. That’s why we want to share an update on the actions we are taking to keep you – and our team members – safe amidst the COVID-19 outbreak.

“Safety Above All” is something we take incredibly seriously at FedEx. We are listening to recommendations from the World Health Organization (WHO) as we strive to help protect our customers and our team members.

raj subramaniam signature

Raj Subramaniam
President and COO
FedEx Corporation

Raj Submaranium

Taking steps to ensure safety

As the world adjusts to the impact of the coronavirus (COVID-19), first and foremost, we are being guided by the recommendations of the WHO and other leading health organizations. We are applying these recommendations to the more than 475,000 FedEx team members around the world who power our network. As such, we have taken a variety of actions, including:

  • Educating team members about the virus and sharing resources on how to keep the workplace clean
  • Encouraging team members to use good hygiene practices, including frequent handwashing
  • Reinforcing education and hygiene with regular workplace communications and reminders
  • Encouraging team members to closely monitor their health and seek medical attention if they develop flu-like symptoms
    • Any team member who reports or displays flu-like symptoms will be asked to stay home

Thinking one step ahead

We bring experience in facing challenging situations that require us to implement plans that maintain our operations, while also limiting impacts to our customers. We have 47 years of experience in proactively addressing situations that can occur at any given time anywhere in the world. Whether social upheaval or a natural disaster, we are adept at implementing contingency plans at a moment’s notice, and we have the flexibility across our network to make the necessary adjustments so that we can continue providing the best service possible.

It is the magnitude of the event that dictates the degree of implementation of our plans. For COVID-19, it is all hands on deck. Our pandemic planning includes operational business continuity plans designed to position each of our operating companies for success even under the most trying of circumstances. Those plans have been activated and we will turn to post event recovery planning at the appropriate time.

Serving up service updates

We are operating to and within impacted areas as local conditions and restrictions allow. We are adhering to all regulations and guidelines from government authorities related to containment of the virus. These work and travel restrictions may affect shipments to and from impacted areas, as well as shipments moving within those areas. We have adjusted delivery commitments for certain impacted areas. We are using our logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers. Visit fedex.com or tnt.com to check the status of your package or see updated transit information. Stay informed with Service Alerts

Frequently asked questions

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Other helpful information

You can find facts and the latest information on the virus on the WHO’s website.
You can visit the FedEx Newsroom to view our official statement on our COVID-19 response.