Service, Regulatory Updates and Important Notifications
Due to disruptions in the global supply chain in the wake of the COVID-19 crisis, we announced a surcharge on all FedEx Express international parcel and freight shipments beginning April 6, 2020.
We are continuing to experience surging volumes and high demand for capacity. Air cargo capacity is limited, and we are incurring incremental costs as we adjust our international networks to best deliver much-needed goods and services in this constrained environment.
As the market dynamics continue to shift, we are taking additional actions to provide our customers with the best possible service during this challenging time.
- From Aug 23, 2021 through Oct. 3, 2021, we are adding five transit time days for FedEx Express international economy freight shipments originating in the U.S., Canada or LAC and destined to Australia or New Zealand.
- Beginning on Oct. 4, 2021, we are suspending FedEx Express international economy freight service originating in the U.S., Canada or LAC and destined to Australia or New Zealand until further notice.
Indonesia will enact a new regulation on August 1, 2021, that could impact how international shipments imported into the country are cleared by the local customs authority. Failure to comply with this new regulation could result in shipment delays.
Beginning August 1, 2021, the regulation requires shippers located outside Indonesia to:
(1) Obtain the Tax ID ("NPWP") of their consignee/recipient in Indonesia for each imported shipment; and
(2) Input the Tax ID ("NPWP") into the "Consignee" or "Recipient" section of the Air Waybill and Commercial Invoice.
What you need to do when shipping to Indonesia beginning August 1, 2021:
● Contact your consignee in Indonesia to obtain their local Tax Identity Number / Tax ID (known locally as "NPWP").
● Input the Tax ID into the "Consignee" or "Recipient" section of your shipment's Air Waybill and Commercial Invoice.
● If your consignee/recipient does not have a Tax ID, other forms of identification may be used instead:
- - For Indonesian citizens, input their Indonesian Citizenship Identity Number in place of Tax ID.
- - For those without Indonesian citizenship, input their Passport Number in place of Tax ID.
● If you use a shipping tool to electronically prepare shipping documents, please input the Tax ID (or its equivalent as listed above) into the text box provided in the tool:
- - FedEx Ship ManagerTM at fedex.com (Modernized Version): [RECIPIENT TAX ID] text box located in the “Billing” section. The consignee's Tax ID will be visible on the air waybill.
- - FedEx Ship ManagerTM at fedex.com (Basic Version): [RECIPIENT TAX ID] text box located in the "To" section.
- - FedEx Ship ManagerTM Software: [VAT/Customs ID/EIN#] text box located in the "Recipient Information" section.
- - Global Ship ManagerTM Software: [VAT/Customs ID/EIN#] text box located in the "Recipient Information" section.
- - MyTNT2: [VAT Number] text box located in the "Receiver" section.
This new regulation is pursuant to Indonesia Ministry of Finance Regulation No. 158/PMK.04/2017 and Indonesia Directorate General of Customs & Excise Regulation No PER 11/BC/2020.
Effective October 1, 2021, we are retiring the older versions of FedEx Ship Manager Software (ver. 12 or below) and FedEx Web Services (below ver. 3600). At the same time, corresponding technical support services will stop.
From October 1, 2021, customers will no longer be able to access any technical support for the expired software and risk a shipment delay due to incorrect shipment label information.
Impacted customers will receive email notification by July, 2021, and will be provided with instructions to upgrade or switch to online shipping.
From April 29, 2021, the credit card payment link and QR code on FedEx invoices, account statements, reminder letters and the fedex.com offline payment page will be updated to the FedEx Online Payment Portal.
Beginning May 1, 2021, there are two additional billing options that you can choose for the ancillary clearance service fees incurred in Latin America and the Caribbean (“LAC”):
a) Bill to your own shipper account (i.e. Bill duties & taxes to shipper), or
b) Bill to a third-party account based in the Asia-Pacific region2 (i.e. Bill duties & taxes to third party3).
This is on top of the existing option of billing ancillary clearance service fees to the shipment’s recipient (“Consignee”).
By selecting “Bill duties & taxes to shipper” on the FedEx air waybill, applicable duties and taxes4 and/or all ancillary clearance service fees incurred in the following LAC countries and territories will be invoiced to your shipper account:
Anguilla, Antigua & Barbuda, Argentina4, Aruba4, Bahamas4, Barbados4, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia4, Costa Rica4, Curacao4, Dominica, Dominican Republic4, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe4, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique4, Mexico4, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saba, Saint-Barthelemy, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Eustatius, St. Vincent, Suriname, Trinidad & Tobago4, Turks & Caicos, Uruguay, British Virgin Islands, and US Virgin Islands.
For the latest details on Ancillary Clearance Service Fees and any applicable destination value-added tax/ goods & services tax (VAT/GST4) assessed in the LAC region, please click here.
1 For security reasons, we have only displayed the last 6 digits of your 9-digit FedEx Account Number.
2 Asia-Pacific countries and territories with Global Payer option: Australia, Guam, Hong Kong SAR China, Indonesia, Japan, Mainland China, Macau SAR China, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam, Brunei, Cambodia, Laos, Mongolia, American Samoa, Cook Islands, East Timor, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Northern Mariana, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Western Samoa.
3 Mainland China accounts can only be billed to shipper.
4 As of May 1, 2021, shipments imported into the following LAC countries and territories will be subject to a destination value-added tax/ goods & services tax (VAT/GST) assessed on all fees incurred in the destination (including but not limited to ancillary fee): Argentina, Aruba, Bahamas, Barbados, Colombia, Costa Rica, Curacao, Dominican Republic, Guadeloupe, Martinique, Mexico, Trinidad & Tobago.
We are currently experiencing high shipping volume flowing through our FedEx Paris-Charles de Gaulle (CDG) hub and there was a work stoppage at our TNT air hub in Liege on March 3. Customer may experience delays in their FedEx and TNT shipments inbound and outbound of Europe. Transshipments transiting through these hubs may also experience delays as well.
We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com or tnt.com.
Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.
We regret any inconvenience this may cause for your business.
As a reminder, customers in Australia shipping with FedEx manual air waybills are required to pay a surcharge of AUD20 per piece with a minimum order of 1 piece. This is applied at the time of order.
We encourage you to start using FedEx Ship ManagerTM at fedex.com so that you can enjoy the benefits:
- Save Time – frequently used information can be saved for future shipments
- More Accuracy – by reducing the risk of manual documentation errors and customs delays
- Proactive Notifications – send shipment status emails to senders, recipients and third parties
- Extra Convenience – multiple online functions to ship, track request pick-ups, rate quotes and more…
- Easy Access – ready to use anytime, anywhere with an internet connection
To learn more about FedEx’s shipping tools, please click here or visit our YouTube channel with useful training videos. For more information or support please contact your Account Executive or our customer service team.
As part of FedEx and TNT safety and security requirements, effective January 11, 2021, shippers with no registered shipping accounts tendering shipments to us over the counter must present a valid government-issued photo identity card1. Information will be collected for safety and security purposes and will only be used as required or permitted by law2.
Prior to acceptance at the counter, please open the package for inspection by FedEx, TNT or our authorized representatives3. In addition, all shipments may be subject to security inspection, including X-rays.
1 Examples: National ID Card, Passport, Social Security Card, Driver’s license, etc.
3 FedEx and TNT reserve the right to reject any shipment that contains prohibited items or does not meet our safety and security requirements.
To account for additional processing time, effective November 23, 2020, an additional business day for transit will be required for shipments to Mainland China when using manual air waybill*.
That’s why you need FedEx Ship Manager™ at fedex.com (FSM) – a convenient, one-stop online tool that allows you to prepare your air waybill and shipment paperwork more efficiently. There’s no additional surcharge** or processing time when you ship online. Watch this video to learn more about the benefits of digital shipping.
* This refers to the multi-ply paper manual air waybills.
** A surcharge was imposed to manual air waybills since April 2020, click here for details.
FedEx strives to make your shipping experience as straightforward as possible.
When organising an international shipment, it is important to provide the following mandatory details:
- Shipper full name (first and last name as a minimum) and full delivery address
- Consignee full name (first and last name as a minimum) and full delivery address
- Telephone number or email address
- Clear description of goods. No part numbers, generic descriptions or abbreviations. Weight also must be greater than zero
- Value of the goods to reflect true market value and match the commercial invoice
You need to provide these details to ensure efficiency and to minimise processing delays.
If you require support, please speak with your Account Managers or our customer service team.
Additionally, FedEx Global Trade Manager and the Document Preparation Center provides a one-stop resource for international shipping information. This digital tool enables you to manage duties and taxes, document preparation as well as destination information. Click here to access this digital tool.
COVID-19 has disrupted supply chains, reducing air cargo capacity globally.
This disruption has caused us to make adjustments to our networks which has increased our costs. As a result, we announced a 'Temporary Surcharge' on all FedEx Express and TNT international parcel and freight shipments beginning April 6, 2020.
Beginning November 2, 2020, the 'Temporary Surcharge' will be renamed as 'Peak Surcharge'.
As an effort to improve the efficiency of our FedEx network, we will adjust delivery commitment times and delivery practices for selected FedEx Express inbound services for U.S. residential delivery.
• Effective September 28, 2020, the delivery commitment time for FedEx inbound International Priority (IP) and International Priority Distribution (IPD) services to the U.S. (residential delivery only) will be adjusted from 10:30am to 12:00noon.
• Effective October 5, 2020, delivery practices for all FedEx U.S. inbound residential shipments will change. These shipments will be left at the door on first attempt if recipient is unavailable, unless the shipper requested a Signature Service option of either Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature required (ASR).
We are pleased to inform you that effective 28 September 2020, FedEx will handle Dangerous Goods shipments on International Priority services. With this service capability, we strengthen our network coverage in Australia to benefit customers as well as bring new trading opportunities.
Dangerous Goods shipments will be accepted into all locations in Australia, excluding Tasmania. These shipments will be handled within our domestic road express operational network. This enables end to end control and visibility, providing customers with peace of mind.
Please note the following restrictions: Class 1 Explosives, Class 7 Radioactive Material, including Radioactive Material Excepted Packages and 6.2 Infectious Substances in Category A (UN2814 and UN2900) are prohibited and cannot be carried.
For more details about Dangerous Goods handling in Australia and the FedEx range of services, please call our Customer Service Team at 13 26 10 (AU).
Note: All services are subject to the customer’s agreement with FedEx, which may include FedEx Standard Conditions of Carriage, FedEx Services Guide, FedEx Air Waybill or other transit documents.
As part of the integration of FedEx Express and TNT, we are taking the opportunity to align our fees and surcharges for manual air waybills and non-electronic consignments.
Starting from 6 July 2020, we will increase the current surcharge for the FedEx manual air waybill to AUD20 per manual air waybill.
Customers who opt for manual air waybills will be charged AUD20 per piece with a minimum order quantity of 1 piece. The launch of the manual air waybill surcharge will also be a part of our digital initiative going forward.
The surcharge will be billed on a separate invoice to you.
We encourage you to ship with our digital tools so that you can enjoy the ease, speed and convenience of processing shipments digitally.
Just go to fedex.com and click “Ship”!
Shipping Regulatory Update
Online Fraud Alert
A major winter storm moved through North America from Feb. 12 – 16, 2021 and had caused hazardous conditions across the U.S.
While we implemented numerous contingencies to mitigate the impact to our customers during this time, there may be on-going service delays anticipated for inbound and outbound shipments across the U.S. until recovery efforts conclude across the country.
As always, FedEx appreciates your business and your patience during weather-related disruptions.
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