What does the status ‘Exception’ mean?

The status 'Exception' means that an unexpected event is delaying the delivery of your package.

Some examples include:

  • Customs delays
  • Holidays
  • Strikes
  • Bad weather
  • No one was there to receive your package at delivery
  • Missing documentation
  • Security restrictions

You can avoid delays by:

  • Taking public holidays, strikes and bad weather into account when planning your shipment
  • Ensuring someone is available to receive your package at delivery
  • Making sure all your shipping documents are in order and
  • Using Electronic Trade Documents to upload your clearance documentation and minimize any delays.
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