New Customer Centre
Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.
Ready to ship?
Start shipping packages and freight with your FedEx account.
Let us help you learn about shipping with FedEx
Whether you are a first time or frequent shipper, we're here to help. With our guidance and resources, you'll find the shipping information that matches your needs.
Create a FedEx user ID
By creating a FedEx user ID you get access to online billing, reporting and more. Alternatively, you can link your FedEx user ID to your account number.
Ship online
Need to ship something now? You can do it all online with the new FedEx Ship Manager®.
Get rates and transit times
Get an instant quote for your shipment and discover all the services on offer.
Learn about FedEx shipping services
Whether you need something to arrive tomorrow or you’re shipping across the world, you’ll find the right service for your business.
Check out our advanced shipping tool
With a simplified design and enhanced features, the new FedEx Ship Manager® suits every type of shipper.
Prepare customs documents
When shipping internationally, it’s essential you have the right customs documents in order.
Fill in a commercial invoice
A commercial invoice is one of the most important documents for international shipments – find out how to fill it in correctly.
Submit documents electronically
Upload or create your customs documents with FedEx Electronic Trade Documents (ETD).
Order free FedEx supplies
Need some shipping supplies? Whether it’s envelopes, boxes or labels, order yours for free today.
Pack a shipment
Ensuring your goods are packed and labeled correctly reduces the risk of damage or delay – check out our guides on how to pack, wrap and label your shipments.
Schedule pickups online
If you have a FedEx account, you can use our application ‘Schedule a Pickup’.
Find a FedEx location
Want to know where your nearest location is? Find it in seconds.
Track a shipment
Keep an eye on your shipments from wherever you are with our online tracking tools.
Customised delivery options
With FedEx Delivery Manager®, your customers can customise their delivery date and location at no extra cost.
Duties and taxes
Find out how customs duties and taxes affect your shipment and see who’s responsible for the payment.
Manage invoices online
With FedEx® Billing Online, you can receive, review, pay and dispute invoices all from one secure online location
Make a claim for a lost or damaged shipment
In the unlikely event of a lost or damaged shipment, find out how you can submit a claim.
Invoice inquiries and payments
Do you have a question about your invoice or payment? Feel free to contact our Customer Service team.
Frequently asked questions
Find answers, information and resources to help you with your shipping.
FedEx Service Guide
Get the most up-to-date information on our services by downloading our Service Guide.
Supporting small businesses
Our Small Business Hub provides you with information and insights needed to help you adapt and keep your business moving.
Get Started
Manage Your Shipment
After You Ship
Frequently asked questions
Find answers, information and resources to help you with your shipping, tracking, and account needs at FedEx.
Supporting small businesses
Our Small Business Hub provides you with information and insights needed to help you adapt and keep your business moving.