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Say hello to simple.

Say hello to simple.

The new fedex.com is here—and we'd love to share all that it has to offer you.

The new fedex.com is here—and we'd love to share all that it has to offer you.

Looking for help? Find it here.

1. Where can I find the Login box that I used to sign in to fedex.com?

Our new ‘Sign In’ menu is located on the top right corner of the homepage. Please note that the Domestic-only login has been retired as all customers are now migrated to corporate systems and can log on using their corporate system username and password.

2. What happens to the items under Quick Access menu?

The Quick Access items can be accessed via the following navigation:

Tasks Locations Navigation/ Access Points
Create a Shipment In the main image of homepage Ship
Ship Now with a Credit Card In the main image of homepage Ship
Open a FedEx Account Top navigation bar Account > Open an account
Get Rates and Transit Times In the main image of homepage and in the top navigation bar Get Rates or Ship > Get Rates and Delivery Times
Schedule and Manage Pickups Top navigation bar Ship Schedule and Manage Pickups
Order Supplies Homepage Ship Packing and Shipping Supplies
Shipping Services Homepage Ship ALL SHIPPING SERVICES
View/PayBills Online Homepage Account View and Pay Bill
Contact Us Homepage Support Contact Us

3. Where can I access those features under “I want to” in the previous Login box?

Tasks Locations Navigation/ Access Points
Ship a Package/ Envelope In the main image of Homepage and in the top navigation bar Ship > Ship Now
Get Rates and Transit Times Top navigation bar Ship > Get Rates and Delivery Times
Schedule a Pickup Top navigation bar Ship > Schedule and Manage Pickups
Monitor All My Shipments Homepage Tracking   Login to Track
Go to Customs Tools Homepage Support Customs Tools

4. I rely on my browser to save my login credentials for the fedex.com homepage, so that every time I visit the site it remembers me. Will the new design impact my current setting?

Your user login information will not be automatically populated when you first visit the redesigned site. You will need to type in your login credentials on the new site or reset your password if you’ve forgotten it.

5. What happened to all the links on the homepage, header menu and footer?

While there are fewer links in the latest iteration of the header menu, you still have the ability to access all the information you could on the previous site. We recommend you take advantage of our on-site search capabilities to find what you need.

6. Will I still have access to all the applications I bookmarked in my browser?

Yes, you can still go directly to your bookmarked applications and log in.

7. How can I contact FedEx?

Our latest Customer Support page can be found within the Support link on the top navigation. You can also give our Virtual Assistant a try directly from the homepage.

8. How can I track my Domestic shipments?

You can track your Domestic shipments for up to 30 days via the Domestic tracking function, under the Track bar on the homepage. You can track both your consignment number and air waybill number via this tool.

9. Where do I find the latest shipping news?

On the homepage, you can find the latest FedEx news, updates, and service disruptions by scrolling below the fold on the homepage and reading “Latest News”

10. Why do some web pages look different from others?

We are constantly enhancing our website to ensure we better meet your needs of shipping and finding information on fedex.com. We will continue to add newly designed pages over the coming months to improve website functionality.

11. I used to save user ID and password information on my browser so every time I visited fedex.com, I already arrived on the after login site. Would there be any impact after the new site launch?

We are making changes to fedex.com which may affect your login credentials. If you typically rely on the site or your browser to save your login information, it may not automatically populate when you first visit the updated site. Please re-enter you login credentials when you first visit and click “remember me” for future use.

12. Where do I find all of the domestic shipping resources and features that previously fell under the header?

In the new structure, services related to domestic services can be found in the following locations:

Tasks Locations Navigation/ Access Points
Homepage Ship
Login to ship
Homepage
Track Domestic Tracking
Top navigation bar Shipping ALL SHIPPING SERVICES   Dometic
Top navigation bar Tracking ALL TRACKING SERVICES Domestic Tracking Options Track by Number/ Reference/
Registered User Tracking
Top navigation bar Support Customer Support Domestic Support