Service, Regulatory Updates and Important Notifications
Shipping to the U.S.? Navigate U.S. tariff changes with ease.
In today's dynamic trade environment, having expertise in clearance and compliance is crucial. We're here to assist your business every step of the way.
Service News
The following adjustment will take effect on August 18, 2025:
• The U.S. Inbound Processing Fee will increase for FedEx international shipments imported into the United States – excluding FedEx® International Connect Plus shipments, which are exempt from this fee.
To learn more, please visit the Surcharge and other information section of fedex.com.
FedEx service to and from Israel resumes normal. Pickup and delivery service are reinstated. Shipments held at origins or in-transit will be released and delivered.
Effective July 14, 2025, FedEx surcharges will be adjusted.
We are introducing the following surcharge changes to account for additional costs associated with FedEx shipments that require special handling or processing:
• All international shipments that exceed the maximum allowed dimensions and weight will be charged the applicable Unauthorized Package Charge or Unauthorized Freight Charge. Please refer to our website for more details.
• Assessment criteria of “Additional Handling Surcharge - Weight” will change to 25kg. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged.
Click here for more information.
Effective June 1, 2025, FedEx Vietnam will transition to a direct serve operating model, reinforcing our commitment to enhance service quality and meet your evolving needs.
As part of this transition and to comply with Vietnamese authorities' requirements, invoices for shipments exported from Vietnam that are billed by FedEx will now include a separate value-added tax (VAT) component alongside the freight charges and other surcharges. VAT will be clearly itemized to ensure transparency.
The transition to direct serve model continues our commitment to customers in delivering excellent service, while also bringing an extended portfolio of international shipping services to better support your business needs.
We are excited about this next step in our journey in Vietnam. If you have any questions about this update, please contact your FedEx representative or reach out to our customer support team.
Collaborative Shipping Tool, a new digital feature designed to enhance shipping experience, is now available on FedEx Ship ManagerTM.
This tool streamlines shipping process for customers who initiate it for their import shipments, by enabling collaboration with shippers. Customers can share airway bill creation process for their import shipments with shippers, who can then review and edit shipment details and schedule pickup. This feature enhances flexibility and overall efficiency of the import journey and provide hassle-free pickup experience for all parties involved.
Additionally, customers remain in control by deciding which information shippers are permitted to edit and ensuring that sensitive details like shipping rates and account numbers stay secure.
Click here to discover more about Collaborative Shipping Tool.
For additional information and support, please contact FedEx Customer Service Team.
In light of recent regulatory developments, the money-back guarantee has been suspended for U.S. inbound shipments with a ship date starting January 29, 2025 for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority Direct Distribution
- FedEx International Priority Direct Distribution Freight
For specific shipment status information, track your shipment at fedex.com. To learn more about the latest shipping regulations and requirements for imports and exports, visit Regulatory News on fedex.com.
Consistent with the provisions of the FedEx Service Guide, shipments delayed due to regulatory changes are not eligible for a refund or credit under the money-back guarantee policy.
The following changes will take effect on January 13, 2025, for FedEx international shipments:
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All international packages that meet the criteria of Additional Handling Surcharge – Dimension will be subject to an 18kg (40lb) minimum billable weight. Other Additional Handling Surcharge assessment criteria currently used to determine the applicability of these surcharges remain unchanged. Visit our Surcharge and other information webpage for details.
NOTE: If a FedEx package is subject to an Oversize Charge or Additional Handling Surcharge – Packaging, and also meets the criteria for Additional Handling Surcharge – Dimension, the minimum billable weight of 18kg (40lb) will still apply. This means that this condition is applied even if Additional Handling Surcharge – Dimension itself is not charged.
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A U.S. Inbound Processing Fee will be assessed on all international shipments imported into the U.S. in connection with the processing of those shipments for customs clearance. Visit our Surcharge and other information webpage for details.
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Additional surcharges will be included in the list of fuel-applicable surcharge for all international shipments. Visit our Fuel surcharge webpage for details.
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A Duty and Tax Forwarding Fee will apply instead of the Disbursement Fee if the shipper selects a third-party billing option for duties and taxes and duties and taxes are to be paid outside of the shipment’s destination country. Visit our Clearance services and related fees webpage for details.
Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF).
To get the copy of the One Pager, you can click here.
As of December 1, 2023, import duties and taxes (including USE tax) will be paid by the consignee only. If USE tax has been paid by the shipper, it will be paid only by the consignee after the change. Please contact your supplier to discuss the change for smooth transition if they are paying USE tax on behalf now.
If you have any questions, please contact FedEx Customer Support at +671.648.4000.
Shipping Regulatory Update
Effective August 29, 2025 at 12:01 a.m. EDT, the duty-free de minimis treatment will be removed regardless of the country of origins of the products. The de minimis treatment has been removed for products of China and Hong Kong SAR China since May 2, 2025.
Effective August 7, 2025 at 12:01 a.m. EDT, the reciprocal tariffs will change from 10% to higher rate for some countries/territories as follows:
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July 31, 2025 executive order sets out the new reciprocal tariff rates for countries and territories in Annex I, ranging from 10% to 41%. Please refer here.
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For all other countries and territories not listed in the Annex I, they are subject to a 10% reciprocal tariff.
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No change to reciprocal tariffs on products of China, Hong Kong SAR China, and Macau SAR China.
Since the situation is fluid, please stay tuned for updates at fedex.com. Visit our U.S. Tariff Information Hub to get essential tips of shipping to the U.S.
Our recommendations for customers to avoid customs delay
Customers who ship to the United States should provide the necessary information below on the air waybill and/or commercial invoice to avoid customs delay:
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Strong description of the products customers are shipping on the air waybill:
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What is it?
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How many are there?
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What is it made from?
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What is the intended use?
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What is the country of manufacture?
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10-digit H.T.S. code for proper duties-and-taxes estimations on the air waybill
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H.S. codes of the textile and apparel products that need MID code information can be found here.
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Customers can use FedEx Global Trade Manager to estimate any duties and taxes applicable to your shipment. User guides here.
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Customers who use FedEx API can add Rate API for getting estimate Duties and Taxes. For technical assistance related to FedEx API, please reach out to your local Customer Technology representative or send an email to APAC FedEx API support team at apacfedexapi@fedex.com.
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Manufacturer Identification Code (MID) for commercial use shipments as below on the air waybill and commercial invoice is mandatory for:
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Textile and apparel products for certain commercial use regardless of customs value and countries or origin;
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MID is not required for personal use textile and apparel shipments;
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Personal use is defined as:
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Customs paperwork specifically indicates “Personal Use goods” OR
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Informal entry, no more than ten (10) pieces of each style of garment, and consigned to a named individual at what appears to be residential address
-
-
-
-
Certain Partner Government Agencies commodities, e.g. FDA-regulated products
Remarks: Specific H.S. code of commodities/items might still require an MID code even if it’s considered not required above. H.S. codes of the textile and apparel products that need MID code information can be found here.
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Employer Identification Number (EIN) or Social Security Number (SSN) of the consignee is required for products using formal entry for the clearance process. Missing EIN or SSN of the consignee will lead to shipment being caged by the U.S. customs and returned to the shipper. Customers should input the EIN or SSN of the consignee in the Tax ID field of the FedEx shipping tools.
Incorrect or incomplete information submitted for customs clearance may be subject to service delay.
Since the situation is fluid, please stay tuned for updates at fedex.com.
FAQ 1: What is a Manufacturer Identification Code (MID)?
MID code is one of the required information for import clearance into the U.S. It’s used as an alternative to the full name and address of a manufacturer, shipper or exporter and is always required for U.S. formal customs entries. MID code must be shown on the commercial invoice for import clearance into the U.S.
The MID code is used on paperwork presented to the U.S. Customs and Border Protection (CBP), the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA) and the good's recipient.
H.S. codes of the textile and apparel products that need MID code information can be found here.
FAQ 2: How to identify FDA-regulated commodities?
You can look up for the FDA-regulated commodities on the FDA official website here.
FAQ 3: How do I generate a Manufacturer Identification Code (MID code) for U.S. import and input into the FedEx shipping tools?
Please refer to the step-by-step guide on our U.S. tariff information hub here.
We are glad to announce that FedEx Ship ManagerTM at fedex.com now features cutting-edge enhancements powered by the latest AI technology, making it easier than ever for our customers to find precise H.S./H.T.S. codes for their international shipments and prevent customs delays. The new features will roll out gradually in June 2025.
By simply entering just a keyword of a commodity, customers can quickly locate the H.T.S. code via the enhanced lockup function (User guide here) or the newly launched Customs AI feature (User guide here) in FedEx Ship ManagerTM at fedex.com. Alternatively, FedEx Global Trade Manager at fedex.com also provides the H.T.S. code search option (User guide here).
Please be reminded that when shipping products with country of origin from China and Hong Kong SAR China to the United States, providing accurate H.T.S. codes is mandatory. This requirement applies regardless of the shipment's origin. Air waybill cannot be created from certain shipping tools if H.T.S. code is not provided. To ensure smooth experience, we highly encourage you leverage the above digital tools to provide accurate H.T.S. code and avoid customs delay.
Access our dedicated website for latest updates, tips and tailor solutions to assist you navigate the tariff changes with ease.
FedEx is committed to providing unparalleled support and service to our customers. We are here to assist you with every step of the way as you adapt to these changes. Thank you for choosing FedEx, where your satisfaction is our top priority.
Since the situation is fluid, please stay tuned for updates at fedex.com.
Effective May 14, 2025 at 12:01 a.m. EDT,
1. The reciprocal tariffs applicable to products with country of origin from China, Hong Kong SAR China, and Macau SAR China will decrease from 125% to 10% for 90 days.
2. Other tariffs remain effective including the following. Tariff stacking continues and the total duty rates will depend on products:
i. IEEPA fentanyl tariff (20%)
ii. Base tariff
iii. Section 232 tariff
iv. Section 301 tariff
v. Any other tariff that may apply to specific products
3. Duty-free de minimis treatment for products with country of origin from China and Hong Kong SAR China is NOT reinstated.
China’s countermeasure tariffs on products with country of origin of the United States will decrease from 125% to 34%. Of the 34%, 24% will be suspended for 90 days, i.e. only 10% will remain in effect in the meantime. It will take effect before May 14, 2025 (exact timing to be confirmed). Other non-tariff countermeasures are expected to be suspended or cancelled subject to the official announcement from the authority.
Effective May 2, 2025 at 12:01 a.m. EDT,
1. duty-free de minimis treatment will be removed from products with country of origin from China or Hong Kong SAR China regardless of the shipment origin, except for those sent through the postal network.
2. The formal entry threshold regardless of countries of origin of the products is adjusted to USD2,500;
3. De minimis is still permitted for the rest of the world “until notification by the Secretary of Commerce to the President that adequate systems are in place to fully and expeditiously process and collect duty revenue applicable pursuant to this subsection for articles otherwise eligible for de minimis treatment.”
On April 2, 2025 EDT, President Trump signed executive orders to introduce new tariffs and adjust duty-free de minimis treatments as follows.
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Effective April 5, 2025 at 12:01 a.m. EDT, a 10% tariff on products with country of origin from all countries/territories except Canada and Mexico in addition to any existing duties, fees, taxes, etc.
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Per the Presidential Memoranda dated April 11, 2025 EDT, “semiconductor” and related products (with specific HTSUS codes listed therein) are exempt from the reciprocal tariffs, effective retroactively from April 5, 2025. The exempted tariffs include 10% on all countries/territories that took effect on April 5, 2025 and the individualized reciprocal tariffs that took effect on April 9, 2025 (which was subsequently suspended from April 10, 2025 for all markets other than China, Hong Kong SAR China, and Macau SAR China). Note that China and Hong Kong SAR China remain to be subject to the Fentanyl-related tariff of 20% that took effect in February/March 2025.
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Any reciprocal tariff duties that were collected at or after April 5, 2025, 12:01 a.m. EDT on imports of “semiconductors” and related products shall be refunded in accordance with CBP’s standard procedures for such refunds.
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Effective April 9, 2025 at 12:01 a.m. EDT,
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individualized tariffs on 57 countries and territories will increase from 10% to the rate in the Reciprocal tariff sheet. We will provide the calculation methods of these additional tariffs as soon as possible.
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The reciprocal tariffs applicable to China, Hong Kong SAR China, and Macau SAR China has increased from 34% to 84%.
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Effective April 10, 2025 EDT, 12:01 a.m. EDT,
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The reciprocal tariffs applicable to China, Hong Kong SAR China, and Macau SAR China has increased from 84% to 125%.
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The reciprocal individualized tariffs on products with the country of origin from the rest of the world have been suspended for 90 days until July 9, 2025. 10% tariff which took effect on April 5, 2025 will remain.
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Some goods will not be subject to the Reciprocal Tariff. These include:
- articles subject to 50 USC 1702(b) (including, for example, certain donations and certain informational materials);
- steel/aluminum articles and autos/auto parts already subject to Section 232 tariffs;
- copper, pharmaceuticals, semiconductors, and lumber articles;
- all articles that may become subject to future Section 232 tariffs;
- bullion; and
- energy and other certain minerals that are not available in the United States.
Our recommendations for customers to avoid customs delay
Customers who ship to the United States should provide the necessary information below on the air waybill and/or commercial invoice to avoid customs delay:
-
Strong description of the products customers are shipping on the air waybill:
-
What is it?
-
How many are there?
-
What is it made from?
-
What is the intended use?
-
What is the country of manufacture?
-
10-digit H.T.S. code for proper duties-and-taxes estimations on the air waybill
-
H.S. codes of the textile and apparel products that need MID code information can be found here.
-
Customers can use FedEx Global Trade Manager to estimate any duties and taxes applicable to your shipment. User guides here.
-
Customers who use FedEx API can add Rate API for getting estimate Duties and Taxes. For technical assistance related to FedEx API, please reach out to your local Customer Technology representative or send an email to APAC FedEx API support team at apacfedexapi@fedex.com.
-
Manufacturer Identification Code (MID) for commercial use shipments as below on the air waybill and commercial invoice is mandatory for:
-
Textile and apparel products for certain commercial use regardless of customs value and countries or origin;
-
MID is not required for personal use textile and apparel shipments;
-
Personal use is defined as:
-
Customs paperwork specifically indicates “Personal Use goods” OR
-
Informal entry, no more than ten (10) pieces of each style of garment, and consigned to a named individual at what appears to be residential address
-
-
-
-
Certain Partner Government Agencies commodities, e.g. FDA-regulated products
Remarks: Specific H.S. code of commodities/items might still require an MID code even if it’s considered not required above. H.S. codes of the textile and apparel products that need MID code information can be found here.
-
Employer Identification Number (EIN) or Social Security Number (SSN) of the consignee is required for products using formal entry for the clearance process. Missing EIN or SSN of the consignee will lead to shipment being caged by the U.S. customs and returned to the shipper. Customers should input the EIN or SSN of the consignee in the Tax ID field of the FedEx shipping tools.
Incorrect or incomplete information submitted for customs clearance may be subject to service delay.
Since the situation is fluid, please stay tuned for updates at fedex.com.
FAQ 1: What is a Manufacturer Identification Code (MID)?
MID code is one of the required information for import clearance into the U.S. It’s used as an alternative to the full name and address of a manufacturer, shipper or exporter and is always required for U.S. formal customs entries. MID code must be shown on the commercial invoice for import clearance into the U.S.
The MID code is used on paperwork presented to the U.S. Customs and Border Protection (CBP), the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA) and the good's recipient.
H.S. codes of the textile and apparel products that need MID code information can be found here.
FAQ 2: How to identify FDA-regulated commodities?
You can look up for the FDA-regulated commodities on the FDA official website here.
FAQ 3: How do I generate a Manufacturer Identification Code (MID code) for U.S. import and input into the FedEx shipping tools?
Please refer to the step-by-step guide on our U.S. tariff information hub here.
In light of the recent tariff changes that may affect your shipments into the United States, we are committed to ensuring a smooth customs clearance process and supporting you through these changes.
- Effective May 2, 2025, to help ease the impact, we are introducing a lower fee structure for Disbursement Fee and Duty and Tax Forwarding Fee on shipments valued at USD800 or below importing into the United States.
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Fee
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Before May 2, 2025
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From May 2, 2025
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Disbursement Fee |
$14 or 2% of duties and taxes and Merchandize Processing Fee1 (whichever is greater) |
Customs value ≤ $800: $4.50 or 2% of duties and taxes and Merchandize Processing Fee (whichever is greater) Customs value > $800: $14 or 2% of duties and taxes and Merchandize Processing Fee (whichever is greater)
|
|
Duty and Tax Forwarding Fee |
$27 or 2% of duties and taxes and Merchandize Processing Fee (whichever is greater) |
Customs value ≤ $800: $8.50 or 2% of duties and taxes and Merchandize Processing Fee (whichever is greater) Customs value > $800: $27 or 2% of duties and taxes and Merchandize Processing Fee (whichever is greater)
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1 Merchandize Processing Fee is paid as part of the customs entry process to offset to the U.S. CBP’s operation and support annual appropriation.
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Informal entry: MPF: Min. $2.62 or 0.3464% of the customs value
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Formal entry: MPF: Min. $32.71, 0.3464% of the customs value, or Max. $634.62
Reminder: For shipping products with country of origin from China or Hong Kong SAR China to the U.S., if required information, e.g. MID or 10-digit H.T.S. code, is missing, we will contact customers to obtain the missing information. Shipments without proper information will cause customs delay or shipment return.
- Effective April 25, 2025, Air waybill will not be able to be created through selected shipping tools if the required information is not provided as below.
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Country of origin
|
FedEx services |
Customs value |
Required information |
|
Mainland China or Hong Kong SAR China
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FedEx® International Connect Plus (FICP) |
Any value |
FedEx account number for duty and tax payment |
FedEx Support Tools
To help you navigate these changes, we offer the following support for you:
- Estimate Duties and Taxes:
- Use FedEx Global Trade Manager at fedex.com to estimate any duties and taxes applicable to your shipment. Please click here to kick start.
- If you use FedEx API to ship with FedEx, you can add Rate API for getting estimate Duties and Taxes. For technical assistance related to FedEx API, please reach out to your local Customer Technology representative or send an email to APAC FedEx API support team at apacfedexapi@fedex.com.
- U.S. Tariff Information Hub: Access our dedicated website for latest updates, tips and tailor solutions to assist you navigate the tariff changes with ease.
FedEx is committed to providing unparalleled support and service to our customers. We are here to assist you with every step of the way as you adapt to these changes. Thank you for choosing FedEx, where your satisfaction is our top priority.
Since the situation is fluid, please stay tuned for updates at fedex.com.
Effective today, tariffs on steel and aluminum imports to the United States are modified.
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Steel: Tariffs imposed on steel imports will be restored to 25% for all countries.
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Aluminum: Tariffs imposed on aluminum imports will increase from 10% to 25% for all countries, except Russia (which is 200%).
The proclamations terminate existing exemptions on imports from Argentina, Australia, Brazil, Canada, the EU, Japan, Mexico, South Korea, and the UK.
Eligible steel and aluminum imports will continue to receive de minimis treatment
These tariffs primarily target raw steel and aluminum imports, including semi-finished products such as slabs and ingots. However, some processed products may also be affected depending on the level of processing and their classification under the U.S. Harmonized Tariff Schedule (HTS).
In addition, the recent presidential proclamations on steel and aluminum identify new derivative steel and aluminum articles to be covered by the tariffs at a future date.
On December 30, 2024, the Mexican government published regulations modifying simplified customs clearance, adding restrictions, and adjusting and expanding information requirements on the clearance of express shipments arriving in Mexico. The regulatory changes applicable to the simplified clearance of express shipments took effect on January 1, 2025.
Key regulatory requirements to keep in mind when shipping to Mexico:
- Simplified import clearance of express shipments will only be available for shipments valued below USD2,500. Shipments in the USD1,000-2,500 bracket will require the consignee to be registered in the Importer’s Registry (Padrón de Importadores) of the Tax Administration Service (www.sat.gob.mx).
- Shippers sending goods to Mexico intended for customs clearance under simplified entry (Pedimento Clave T1) will be required to provide additional and more detailed information about their shipments, particularly regarding the precise description of the goods and the consignee's full name, complete address, email address, phone number, Mexican Tax ID (“RFC”) and Personal ID (“CURP”). Providing both RFC and CURP when creating shipments is mandatory and enforceable starting March 1, 2025. Shipments consigned to foreign nationals (non-Mexican citizens) may include other acceptable ID numbers: Passport Number, Tax ID or Social Security Number (SSN). Shipments consigned to Mexican businesses and legal entities must include their RFC, whereas those consigned to Mexican nationals under 18 years of age must include their CURP. Any shipment missing the above details will be returned to its country of origin billed under the shipper’s account.
- Generic description of goods being shipped (e.g.: “Clothes”, “Gifts”, “Shoes”, “XYZ”, “SKU N° XXXXX”, etc.) and inaccurate shipper’s name (e.g.: “Unknown”, “X”, etc.) are prohibited by Mexican Customs and could impede the shipment from being cleared; and
- The previously available USD50 de minimis duty and tax exemption threshold has been eliminated.
Please click here for details on this and other regulatory changes (English-only).
Online Fraud Alert
We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).
If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.
FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.
For more information on other fraudulent emails, you can visit our U.S. website by clicking here.
It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.
Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.
FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.
If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.
*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.
Service Disruption
We are deeply disturbed by what is happening in Ukraine, and our thoughts and solidarity are with the people affected by this ongoing violence. Our top priority is the safety of our team members and their families, and we are providing direct financial assistance to them and the affected communities. We are temporarily suspending all Russian and Belarusian services until further notice. As previously communicated, locations in Ukraine have been temporarily closed and inbound and outbound services to Ukraine have been temporarily suspended.
For specific shipment status information, please track your shipment here.