Call Customer Service
Our phone numbers
Calls from within Japan: 043.298.1919
Calls from abroad: 81.43.298.1919
Our team is available Monday to Friday from 08:30 to 19:00 and Saturday from 08:30 to 17:30.
Our push-phone service to request a pickup or package tracking is available outside of these business hours.
Voice Response Unit (VRU) Service
Please press the numbers corresponding to your service after selecting your language (press 1 for Japanese, press 2 for English).
|First option||Second option||Services|
|0||1||Question about pick-up|
|1||1||Arrange a pick-up for a document|
|2||Arrange a pick-up for shipments with up to and including 150kg gross weight|
|3||Arrange a pick-up for dangerous goods or shipments with over 150kg gross weight|
|2||0||Talk to Customer Service operator|
|1||Shipment tracking and delivery status|
|3||Question about invoices|
|3||-||Ask about the rates of a delivered shipment|
|4||-||Order air waybills or packaging material|
|5||-||Get a quote for a new shipment|
|9||-||TNT pick-up and delivery requests|