Call us

Call Customer Service

Call Customer Service

Our phone numbers

Toll-free: 0120.003200

Calls from within Japan: 043.298.1919

Calls from abroad:

Our team is available Monday to Friday from 08:30 to 19:00 and Saturday from 08:30 to 17:30.

Our push-phone service to request a pickup or package tracking is available outside of these business hours.

Voice Response Unit (VRU) Service

Please press the numbers corresponding to your service after selecting your language (press 1 for Japanese, press 2 for English).

First option Second option Services
0 1 Question about pick-up
2 Other Enquiries
1 1 Arrange a pick-up for a document
2 Arrange a pick-up for shipments with up to and including 150kg gross weight
3 Arrange a pick-up for dangerous goods or shipments with over 150kg gross weight
2 0 Talk to Customer Service operator
1 Shipment tracking and delivery status
3 Question about invoices
3 - Ask about the rates of a delivered shipment
4 - Order air waybills or packaging material
5 - Get a quote for a new shipment
9 - TNT pick-up and delivery requests