Services 

Customer Registration

Individual Customers   

[Required]: Name (Korean, English), Email, Contact Number (Home/Work Phone, Mobile), Address (City/County/District, State/Province, Country, Postal Code) (hereinafter referred to as "Address") (Korean, English), Credit Card Information (Card Issuer, Card Type, Card Number, Expiration Date), FedEx.com and TNT.com User ID (hereinafter referred to as "User ID"), Account 

[Optional]: Fax Number  

Corporate Customers  

[Required]: Name of Contact Person (Korean, English), Email, Company Name (Korean, English), Business Registration Number, Contact Number (Work Phone, Mobile), Representative Name (Korean, English), Address (Korean, English), Credit Card Information (Card Issuer, Card Type, Card Number, Expiration Date) (for corporate customers using credit card payment), User ID, Account  

[Optional]: Fax Number

User Identity Verification, Age Authentication, Generation of Account and User ID, Service Provision, Cargo Movement/Shipping Information Notification, Delivery of Notices 

Until membership withdrawal

Express Shipment Transport/Booking 

Individual Customers 

[Required]: Account, Tracking Number, Name (Sender, Recipient), Contact Number (Home/Work Phone, Mobile), Email, Address, Destination Country 

Corporate Customers  

[Required] Account, Tracking Number, Name (Sender, Recipient), Contact Number (Work Phone, Mobile), Email, Address, Destination Country 

User Identity Verification, Freight, Provision of Value-added Services, Payment and Billing, Invoice Issuance, Debt Collection, Shipment Tracking and Transportation Information, Delivery of Notices 

- Until completion of goods/service provision and payment/settlement, or, in cases falling under the following exceptions, until the end of the applicable period:

- Retention of transaction records and supporting documents: preservation of transaction details for 5 years under the Framework Act on National Taxes, Corporate Tax Act, and Value-Added Tax Act

- Records related to contract or withdrawal of offer and records of payment or supply of goods: retained for 5 years under the Act on Consumer Protection in Electronic Commerce

- Records of consumer complaints/dispute resolution: retained for 3 years under the Act on Consumer Protection in Electronic Commerce 

- Import declaration certificates, export/return declaration certificates, contracts related to import/export/return or equivalent documents, documents related to goods pricing, documents related to intellectual property transactions, in-bond freight in/out records, freight manifests, and bonded transportation documents: retained for 5 years under the Customs Act

- Records related to the collection, processing, and use of credit information: retained for 3 years under the Act on the Use and Protection of Credit Information

- If the retention period has been previously notified to the user or individually agreed upon: retained for the notified or individually agreed upon period

Shipping and Transport Information 

Individual Customers

[Required]: Account, Tracking Number, Name (Inquiry Contact), Name (Sender, Recipient), Invoice Number, Contact Number (Home/Work Phone, Mobile), Email, Address 

Corporate Customers 

[Required]: Account, Company Name, Tracking Number, Name (Inquiry Contact), Name (Sender, Recipient), Invoice Number, Contact Number (Work Phone, Mobile), Email, Address 

User Identity Verification, Express Freight (Import/Export) Pickup/Delivery Reservation and Guidance, Transportation and Delivery, Quotation, Charges (Freight, Customs Duties, Taxes, Customs Clearance Fees), and Notification of Settlement Details

Additional Transport (Courier) Services (Upon Request) 

[Required]: Tracking Number, Name (Recipient), Contact Number (Home/Work Phone, Mobile), Address

User Identity Verification, Freight (Courier) Service Provision, and Delivery of Notices 

Customs Clearance (Import)

Individual Customers  

[Required]: Personal Customs Clearance Code or Unique Identifier (Passport Number or Alien Registration Number) or Date of Birth (for Simplified Clearance), Name (Recipient), Address, Mobile Number, Email, Bank Account Information in case of Refund of Duties (Account Holder, Bank, Account Number)

Corporate Customers 

[Required]: Corporate Customs Clearance Code, Business Registration Number, Representative Name (Recipient), Address, Mobile Number, Email, Bank Account Information in case of Refund of Duties (Account Holder, Bank, Account Number) 

User Identity Verification, Customs Clearance of Imported Freight, Freight, Payment of Customs Duties, Processing of Refunds and Tax Refunds in Case of Penalty Refunds, and Delivery of Notices

Customs Clearance (Export) 

[Required]: Name (Sender, Recipient), Contact Number (Home/Work Phone, Mobile), Address, Email, Recipient’s Passport Number or Tax Number (collected if required by local customs import clearance procedures)

Customer Identity Verification, Customs Clearance of Exported Freight Shipping, Freight Handling and Compensation for Freight Accidents, Delivery of Notices 

Shipping Fees and Additional Service Charges

[Required]: Name (Sender), Account, Tracking Number, Address, Email, Contact Number (Home/Work Phone, Mobile), Account Information for Payment/Cancellation/Refund of Charges (Credit Card Information, Bank Account Information) 

Customer Identity Verification, Guidance and Notification on Fare and Fee Payment/Cancellation/Refund Processing, Issuance of Billing Statements, Issuance of Cash Receipts, Issuance of Tax Invoices, Credit Information Inquiry (Inquiry Into Customer's Default Information Through Credit Inquiry Agencies or Credit Information Central Agencies in Connection with the Establishment and Maintenance of Transactions Related to Service Provision)

Cash Receipt 

[Required]: Account, Tracking Number, Name or Company Name, Email, Mobile Number, Business Registration Number

[Optional]: Contact Number (Home/Work Phone) 

Issuance of Supporting Documentation for Transactions 

Tax Invoice

Individual Customers 

[Required]: Account, Tracking Number or Invoice Number, Email, Resident Registration Number (collected and used only when required by law, under Article 32, Paragraph 1 of the Value-Added Tax Act)

[Optional]: Name, Address, Contact Number (Home/Work Phone, Mobile) 

Corporate Customers 

[Required]: Account, Business Registration Number, Tracking Number or Invoice Number, Email 

[Optional]: Company Name, Name (Representative, Contact Person), Contact Number (Work Phone, Mobile), Address, Business Type, Business Item  

Imposition, Reduction, and Collection of Value-Added Tax and Other Taxes, and Issuance of Transaction Supporting Documents 

Incident Handling

[Required]: Account, Name (Inquiry Contact), Tracking Number, Name (Sender, Recipient), Contact Number (Home/Work Phone, Mobile), Email, Address, Bank Account Information (Account Holder, Bank, Account Number) 

User Identity Verification, Handling of Freight Accidents, Verification of Transaction and Delivery Information, Contact for Fact-Checking, Processing of Payment/Cancellation/Refund, Notification of Processing Details

Customer Inquiry (General Consultation) 

Individual Customers 

[Required]: Name, Mobile Number 

[Optional]: Account, Contact Number (Home/Work Phone), Address, Email, Country (Cargo Destination)

Corporate Customers 

[Required]: Company Name, Name (Sender, Recipient), Contact Number (Work Phone, Mobile), Address, Email, Country (Freight Destination) 

User Identity Verification, Provision of Cargo Delivery Information, Notification of Quotation, and Consultation Processing Details

FedEx Customer Feedback 

[Required]: Name, Email, Additional Email Address, Phone Number, Account, Postal Code, Shipment Tracking Number, FedEx Invoice Number, Company Name, Address (Line 1 and 2), City, Postal Code, Additional Information

Customer Inquiry Handling, Provision of International Shipping and Related Information 

Other

Seminar, Event Participation 

[Required]: Name, Email, Mobile Number

[Optional]: Account, Address, Business Registration Number, Contact Number (Home/Work Phone), Fax Number 

Seminar and Event Invitations, My FedEx Rewards (MFR) Promotions

Up to 3 months following the conclusion of the event (afterward, data will be immediately deleted) 

FedEx Newsletter Subscription

[Required]: Email 

[Optional]: Mobile Number

Service Information, Receipt of Commercial Advertising Messages, Company News Updates 

Retained and used until membership withdrawal or consent revocation

Reward Delivery and Management

[Required]: Account, Name, Mobile Number, Email, Address 

Event Reward Delivery

Automatically Generated Records During Service Use 

[Required]: Service Usage Date and Time, Service Usage History, Fraudulent Usage Records, Login Information (IP Address)

[Optional]: Cookies 

Retention of Service Usage Records, Website Performance Analysis, Statistical Usage by Users, Usage Data Analysis, Marketing Research

For 2 years, under the Protection of Communications Secrets Act