What’s the difference between a FedEx account number and a user ID?
An account number is nine digits and serves as your customer number. It’s mainly needed to book shipments.
Your user ID is what you use to log in to your account, along with your password. It’s possible to have a user ID without an account number, say if you need to track or save shipments.
Can’t find what you’re looking for?
Contact us through one of these options.
Chat to us
Our virtual assistant is here for you 24 hours a day, seven days a week. If it doesn't find a solution, you'll be transferred to someone who can help.
Chat now: International
Chat to us
Our virtual assistant is here for you 24 hours a day, seven days a week. If it doesn't find a solution, you'll be transferred to someone who can help.
Chat now: Domestic
Write to us
Reach the right person for the right topic by filling in our contact form.
Go to form: International
Write to us
Reach the right person for the right topic by filling in our contact form.
Go to form: Domestic
Call us
Want to talk to someone? Check when our team is available in your region below.
See phone numbers