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New Customer Center

New Customer Center

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Let us help you learn about shipping with FedEx

Whether you are a first time or frequent shipper, we're here to help. With our guidance and resources, you'll find the shipping information that matches your needs.

Make a Claim for a Lost or Damaged Shipment

Four steps to make a claim for a lost or damaged shipment:

STEP 1
Download the Claim Form.

STEP 2
Fill in the information.

STEP 3
Gather the required documentation.

STEP 4
Return the completed claim form to the FedEx Customer Support team by email, fax or mail with supporting documentation.

Tips TIPS

  1. If you email the claim form to us, you will receive acknowledgement for the email and regular updates on the status of your claim.

  2. Claims for shortage, damage or delay must be reported within 21 calendar days after delivery of the shipment and all supporting documentation must be filed within nine months after the package was tendered to FedEx.

  3. Claims for non-delivery or misdelivery must be filed within nine months after the package was tendered to FedEx. All claims will be resolved based on the merits of the claims investigation.

Guidelines GUIDELINES