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Customer Support

Customer Support

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Customer Service

Mon-Fri: 0700 to 2000
Sat: 0730 to 1630
Sun: No Service
Public Holidays: No Service
1.800.58.58.35 (Toll Free line within Vietnam)
84.28.39480.370

Write to FedEx

File a Claim

To file a claim for shipment loss or damage please download the form and return the completed document by fax: 848.39484.705, or email to vncsr@fedex.com to our FedEx Customer Service Team.

*Download Adobe Acrobat Reader to view the form.

Frequently Asked Questions

The cost to ship a package depends on a few factors, such as the actual weight, dimensions, and the distance the package is being shipped.

  • Enter the From and To zip codes. If the address you are shipping to is a residence, check the box "This is a residential address".
  • Enter the number of packages and the weight of each package. To see discounts associated with your account, check the box, "Ship using a FedEx Account Number".
  • Select the Pickup/Dropoff option from the drop-down menu.
  • Select a Ship date.
  • Click either the Get Quick Quote or Get Detailed Quote button.

If you checked the box to see discounts, you will be asked to log in if you have not already done so.

Payment may be in the form of a valid credit card (Visa, MasterCard, American Express, Discover, and JCB).

To request a billing adjustment, please contact our Customer Service at 1.800.58.58.35 (toll free) or 848.3948.0370 (overseas) to investigate the case.

The sender, the recipient, or a third-party can file a claim. A letter of authorization from the shipper is required if a recipient or third party to make a claim.

Unless additional time for research is required, most cases will typically be resolved five to seven days after we receive your claim form and additional claim documentation.

The sender will receive the claim settlement unless special arrangements are made with the shipper.

Concealed loss, damage, delays, and collect-on-delivery (C.O.D.) payment claims must be filed within 21 calendar days of the delivery date. Non-delivery or misdelivery claims must be filed within nine months of the shipment date.
To get more information on the time limitations for notification of claims, please go to FedEx Standard Conditions of Carriage.

If you email the claim form to us, you will receive acknowledgement of the email and regular updates on the status of your claim.

The fuel surcharge for each shipment is assessed on the net freight charge and the following transportation-related surcharges:

  • Broker Routing Fee (Broker Select)
  • Out of Delivery Area (ODA)
  • Out of Pickup Area (OPA)
  • Residential Delivery Surcharge (RESI)
  • Saturday Delivery (SDL)
  • Saturday Pickup (SPU)

For more information, please click here.

The fuel surcharge will vary depending on the market or country.

Applying for a FedEx account is easy. You can open an account online or contact our Customer Service team.

In order to ship online using FedEx Ship ManagerTM at fedex.com, a FedEx account and a fedex.com login are required. You can first open a FedEx Account online and then get a fedex.com login.

If you want to ship online using the full range of FedEx Ship Manager services on fedex.com, a FedEx account and a fedex.com login are required. You first need to open a FedEx account, which you can either do online or by contacting Customer Service, and then you need to register for a fedex.com login ID and password.

For more information on what you need to ship a package, visit our online Service Guide.

FedEx commitment times and rates vary depending on different service types. FedEx International Priority® has a shorter transport time and a higher rate than FedEx international Economy Service®.
Go to International Services and Solutions to select the service that meets your needs.

Yes, it's easy to prepare your shipments online. If you already have a FedEx account number, logon to FedEx Ship Manager at fedex.com to process your shipment. Print out your shipping labels on a laser printer, and you're ready to ship.

Find out everything you need to know before you ship any package through our comprehensive online Tools for Shipping.

Generally it is not possible to change the service type or delivery time of the shipment once it has been shipped.
Please contact Customer Service to confirm if changes can be made.

The window for cancelling a shipment is quite tight, but shipments can be cancelled using FedEx Ship Manager at fedex.com. Logon to FedEx Ship Manager at fedex.com and click on the Ship History tab. Select the shipment and click on the Cancel button.

If you are the shipper, you may contact FedEx at 1800.585.835 to change the delivery address. An additional service charge will be billed to the account the shipment is charged to.

If you are the intended recipient of the package and you wish to provide additional information about the delivery address (for example, add a suite or apartment number), you may contact us at 1800.585.835. If you are the intended recipient and you require the shipment to be delivered to a new address, contact the shipper of the package to request the change of address.

You may also request the package be held at the delivery station for the recipient to collect.

Note: Your request might not be guaranteed as it depends on the actual shipments status at the date/time of your request.

Yes. Please ensure you keep a record of your booking number. If a booking number is not available, please contact FedEx Customer Service.

You must have an account number to order free FedEx Supplies.
Select the desired supplies and quantity. Fill in your address along with other details and click Submit to complete your order. Typically, FedEx will ship your supplies for delivery anywhere you designate within 3-4 business days.

If you have the package tracking number, you can access the delivery city and signature information on fedex.com using the Track Shipment application.

If you need further detailed delivery information, including exact address, please call our Customer Service team at 1800.585.835 (toll free) or 848.3948.0370 (overseas).

Yes, you can request a refund or credit of your transportation charges if your shipments do not arrive by the delivery commitment time as published on fedex.com. For more information, please visit the Service Guide and look for the money-back guarantee in the Terms and Conditions section.

Saturday and weekend delivery service is not available in Vietnam.

If you would like to see the estimated transit time before you process your shipment, please go to Get Rates & Transit Times, complete the required information and click the Get Transit Time button. To see the estimated delivery date of a package in transit, please go to FedEx® Tracking.
Delivery days and times vary by service type. Typically deliveries occur during normal business hours and depends on the service selected.
Please check back periodically to receive the latest status of your package using your tracking number and look for the estimated delivery date.

Shipments may move through regional sorting locations before arriving at their final delivery destination. Often shipments may not appear to be moving on the most direct route from the pickup location to the final delivery destination.

Go to FedEx Tracking, enter your tracking number and click Track to proceed.

To learn more about the status of your package, please visit FedEx Tracking Quick Help.

You can track the status of your package on fedex.com by inputting your tracking number and then by reviewing the Estimated Delivery Date. We are unable to specify an exact delivery time. Delivery times depend on the service selected, but typically occur during normal business hours.

If you do not have your tracking number, contact the shipper in order to obtain the tracking number. FedEx Customer Service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1800.58.58.35 (toll free) or 848.3948.0370 (overseas).

In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper.

When courier is unable to leave your package, he/she will leave a tag on your door, informing you the AWB# and next delivery attempt. You can also call customer service hotline at 1800.585.835 to specify your available date/time or to hold the shipment at FedEx station for your self-pickup.
The nearest FedEx location can be found at here.

If you have the tracking number, you can access delivery city information and signature information on the Track Shipment application.

If you need the detailed delivery information (includes address), you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer’s account number.

FedEx has a variety of shipping options:

For FedEx Express shipments, we offer several services that each provides delivery by a certain time. For inbound shipments, the delivery time within urban areas for priority shipments is by 12:00 and for economy shipments is by 18:00 on a normal business day.

Please see our Get Rates & Transit Times application at fedex.com to view our delivery options. Please note, specific delivery times may vary by location, especially for rural areas.

Track the status of your package with your FedEx tracking number here.

If the tracking page indicates your shipment is on time, use the estimated delivery date as a guide for when your shipment will arrive.

If the tracking results do not answer your question, please contact FedEx Customer Service at 1800.585.835 (toll free) or 848.3948.0370 (overseas) for further assistance.

If you do not have your tracking number, please contact the shipper to obtain the tracking number.

Shipments in the FedEx system receive updates at various points between pickup and delivery. It is not unusual for a shipment to go more than 24 hours without an update while in transit.

If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct.

If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact FedEx Customer Service at 1800.58.58.35 (toll free) or 848.3948.0370 (overseas).

Customs and clearance delays occur for a variety of reasons. In general, clearance-delay information is available from the detailed tracking page, including the reason for the delay and recommended action. If additional information is required from the shipper or recipient, FedEx will attempt to contact them.

If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at 1800.585.835 (toll free), 848.3948.0370 (overseas) or via email at vncsr@fedex.com.

Shipments may move through regional sorting locations before arriving at their final delivery destination. Often shipments may not appear to be moving on the most direct route from the pickup location to the final delivery destination.

Although we are able to provide the estimated delivery date information for many of our shipments, when a shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the package to be delivered.

This information notes that there was an exception to the traditional in-person courier delivery. For example, perhaps no one was at the destination address so it was not left and delivery will be reattempted, or it was left without a signature because we had prior approval from the sender or recipient to do so.

You can choose from the following options:

- Drop your package off at a FedEx drop-off location

- Arrange for a courier pickup by calling Customer Service

- Schedule a regular pickup with Customer Service

You can find a FedEx location near you to drop off or pick up your FedEx Express shipments here.

You can arrange a courier by calling FedEx Customer Service at . 1800.585.835 (toll free) or 848.3948.0370 (overseas).
If you ship many packages each week and would like to schedule a regular pickup, please contact us.

Shipments in FedEx-provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is a calculation of a shipment's weight based on the dimensional weight instead of its actual weight. To obtain a rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment.

For all FedEx Express shipments to another country/territory, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ factor number, which is provided by FedEx.

FedEx reserves the right to assess transportation charges based on dimensional weight for all shipments.

Yes. Only one reroute request per package is allowed to change a delivery address from what was originally on the air waybill or shipping label. The shipment reroute must be authorized by the sender.

A reroute includes a change to any one of the following:

  • From one street address to another in the same city/state
  • From Hold at FedEx Location instructions to a request for a delivery
  • From delivery instructions to a request for Hold at FedEx Location
  • From one Hold at FedEx Location to another in the same city/state

To reroute a shipment, call Customer Service and provide the following information:

  • FedEx tracking number
  • The new destination address and contact telephone number for the recipient.

Please note that the FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

Yes, rerouting a shipment is possible; additional fees and restrictions may apply. There is no extra charge to hold packages for pickup instead of delivery; however, the person authorized to pick up the package will need to present a photo I.D. The FedEx Money-Back Guarantee does not apply to shipments that are rerouted.

FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays.

Visit our careers page for more information about how to apply for a position at FedEx Express.

We suggest that you explore the About FedEx section of the FedEx website. About FedEx offers a wealth of information about FedEx, press releases, and more.